Elavon is the connecting force behind smarter payments, delivering secure, scalable, expert-backed solutions that streamline everything from accepting transactions to accelerating commerce.Backed by decades of industry expertise and intuitive technology, we help businesses of all sizes navigate payments with confidence. From transaction processing and risk management to settlement, equipment, and customer support, Elavon integrates the entire payments ecosystem – so businesses can focus on growth.Across industries, geographies, and stages of scale, we partner closely with our clients to understand their goals and match them with the right tools to move commerce forward.
Written by the business, not verified by us.Elavon U.S. (elavon.com) has a 3.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Business Services and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 30% give 1 star; The business has replied to 94% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-26.
Reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, patient, and knowledgeable during technical setup and daily operations. People deeply appreciate the friendly attitude, personalized attention, and efficient guidance provided when resolving various system problems. Many users mention that representatives take the time to listen carefully and ensure everything works properly before finishing. However, some reviewers were not happy with unexpected billing issues, abruptly canceled accounts, and ongoing difficulties reaching reliable support. Consumers also noted serious problems concerning disorganized service procedures, unresponsive communication channels, and frustrating experiences regarding financial transactions. A few people mentioned that dealing with account management and getting answers about fees caused significant stress.
Auto-generated from all reviews of this business. For reference only.Valerie was most helpful walking us through the set up of the new Ingenico for my little business. Not nearly as complicated as first anticipated. Thank you so much!!!
We appreciate the shout out, Lesa. We're glad to hear our agent Valerie went above and beyond to ensure your needs were met. We hope your future interactions exceed your expectations. Take care and enjoy your day. ^Larisa
Diane was very helpful and understanding of my companies need
It is a great pleasure to speak to someone who is kind, friendly, knowledgeable, and efficient like Wendy. She resolved every technical issue with our terminals and offer a first call resolution. You really made this so easy and know that you are appreciated!!!!
Thank you for taking the time to share your experience, Marquita. We are happy to hear the call met your expectations for great service and hope you have a great day.
fees jumped up without highlighting very surprised a 50% jump up in fees and monthly fees just drained my bank account terrible unethical company
Thank you for taking the time to leave a review, Monish. We understand the impact of unexpected fees and never want you to feel this way. If you would like to discuss your experience further, please send us an email with your phone number and MID to [email protected], including reference number 65926. Please also include your time zone, so we can ensure the call is at an appropriate time. One of our Ambassadors will call you directly. You can also call Elavon Merchant Services at 800-725-1243 to understand your contract further. Thank you and we look forward to speaking with you. ^Larisa
Kay was amazing- super patient and knew exactly what to do with our terminal set ups. Could not have done it without her!
We appreciate the shout out, Liz. We're glad to hear our agent Kay went above and beyond to ensure your needs were met. We hope your future interactions exceed your expectations. Take care and enjoy your day. ^Larisa
Diane provided expert advice with clarity and kindness. Our concern was addressed and resolved quickly.
Easily one of the worst credit card processing companies I’ve ever had the experience of working with they were charging me $25 a month merchant fees, which I didn’t know about was not told about from the beginning and there’s all these other little hidden fees that they kept charging me and I never use their service but I’ve seemed to have to pay a couple hundred dollars just to be associated with them, which makes zero sense and there’s no refund policy either
Thank you for taking a moment to share your experience with us. We’re happy to review this with you to see how we can help. Please send us an email to [email protected] with your phone number, merchant ID and reference number 65734, and we will call you directly to assist. We look forward to hearing from you. Kind regards, -KC
Worst customer service you'll fine hard to get a hold of someone and nobody seem to care about customer. Save yourself a headache and stay away from Elavon
Thank you for taking a moment to share your experience with us, Octavio. We’re happy to review this with you to see how we can help. Please send us an email to [email protected] with your phone number, merchant ID and reference number 65512, and we will call you directly to assist. We look forward to hearing from you. Kind regards, KC
The person I spoke with was extremely helpful and patient.
Good afternoon, thank you for your positive feedback. We are glad to hear the representative you worked with was helpful and patient. We look forward to providing you with the same great service in the future. We wish you the best, ^Kim
Robin Tyler so patient and sweet and super helpful in helping me register with our online account. She was also very knowledgeable which helped tremendously speeding up the process.
Customer Service by phone is great!!
Cancelled our service since we enrolled with a different processor. Cancelled 15 days into the year and they refuse to refund the $99.99 service fee for 2026. Claiming i received a refund 5 years ago for a totally different reason/circumstances. Bad customer relations...so glad i made the switch.
Thank you for taking a moment to share your experience with us Deey. We’re happy to review this with you to see how we can help. Please send us an email to [email protected] with reference number 65278, and we will follow up with you directly. We look forward to hearing from you. All the best, ^Nathan
Robin Tyler was amazing! Easily helped us out with the issue and was very kind. Great customer service! On behalf of the parking services department SDCCD
All I wanna say is that the lack of communication is a lack of experience and professionalism in deciding against holding customer funds, ridiculous
Hello, thank you for sharing your feedback regarding communication concerns you have. Would you like to discuss your experience further? If so, please send us an email to [email protected] and include your name, phone number, and reference number 65085. We will be glad to reach out to you to discuss this matter. We wish you the best, ^Kim
Careful, These guys have no problem just turning off your service without warning. They have very little consideration for their customers and their businesses. Signed up for services in 2024. Started off great. Easy sign up process, integrates with Authorize.net which I needed, good rates. I was a new business at the time and learning as I went. Followed the book to a T. Just an honest guy trying to make a living for his family. I sell voip phone services including the phyiscal phones when needed. My payments are all online. I have my customers enter them in their portal or I alone do it for them and our online payment solutions is 100% encrypted. Once saved there is no retrieving it except for the last 4 digits. Out of the blue one day an Elavon rep emailed me stating a transaction looked suspicious. I asked why, they said it showed YEA T54w, she said what is that? I told her. She said its not on your website, but then I showed here that it was. I said that is a yealink phone, google it they're a huge phone manufacturer. She required I explain my business, and I did, then she asked to give her my customers information. I said all i can give you is the details associated to the card and anything more I was not permitted to share without customer consent, which I thought was reasonable. Nope! Just like that without further communication she terminated my account. I had no warning, they gave me no time to find another solution and just like that my payments for dozens of customers were interrupted and I was left scrambling for a new service. I complied with everything they asked except divulging sensative customer information I was not authorized to give. Ive been calling them for a week now, interested in their low rates. 2 years later and over 500k in processed payments with no problems(weird :) ) and they still wont approve me to use their services. No explanation, refusing to discuss it or prove to me what I did wrong(which was nothing) just pure discrimination and disregard for their customers. I have no idea how Costco can claim them as a partner, that is after all how I heard about them and why i was interested in their services. Do not expect the same treatment as Costco customers. You will be very dissapointed. There you go, tread lightly.
Thank you for taking a moment to share your experience with us, Jonathan. We're happy to review this with you to see how we can help. Please send us an email to [email protected] with your phone number, merchant ID and reference # 65039, and we will call you directly to assist. We look forward to hearing from you. Kind regards. ^Heather
Excellent service and demeanor during the call.
EXPANATION AND ADJUSTMENT WAS THOROUGH AND HELPFUL
Helpful, AND kind! Sadly, that is rare these days, but thank you for setting the tone for our day!
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