It was a pleasure speaking to the…
It was a pleasure speaking to the customer service person. She was very professional. It makes anyone to continue their service with you all service I was proud to work with you all. Thank you. She deserves the 20.
About Elavon U.S.
Data updated- Website
- elavon.com
- Category
- Business Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 94% (29/31)
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About this business
Elavon is the connecting force behind smarter payments, delivering secure, scalable, expert-backed solutions that streamline everything from accepting transactions to accelerating commerce.Backed by decades of industry expertise and intuitive technology, we help businesses of all sizes navigate payments with confidence. From transaction processing and risk management to settlement, equipment, and customer support, Elavon integrates the entire payments ecosystem – so businesses can focus on growth.Across industries, geographies, and stages of scale, we partner closely with our clients to understand their goals and match them with the right tools to move commerce forward.
Written by the business, not verified by us.Is Elavon U.S. legit?
Elavon U.S. (elavon.com) has a 3.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Business Services and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 30% give 1 star; The business has replied to 94% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-26.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, patient, and knowledgeable during technical setup and daily operations. People deeply appreciate the friendly attitude, personalized attention, and efficient guidance provided when resolving various system problems. Many users mention that representatives take the time to listen carefully and ensure everything works properly before finishing. However, some reviewers were not happy with unexpected billing issues, abruptly canceled accounts, and ongoing difficulties reaching reliable support. Consumers also noted serious problems concerning disorganized service procedures, unresponsive communication channels, and frustrating experiences regarding financial transactions. A few people mentioned that dealing with account management and getting answers about fees caused significant stress.
Auto-generated from all reviews of this business. For reference only.What people say
Biggest gouger ever
Biggest gouger ever. They have a PCI compliance that comes up each year, and if you miss it they will jack up the processing fees to 5-6% Absolutely insane. I quite using them, and they sent me a bill because I didn't keep the "cardholder agreement" The bill was for $1,935.81. I haven't been with them for over 4 months now, and a charge came on my business bank account for over $2,000 yesterday by ACH so I can't dispute it. Fortunately, I have placed a block on them for all future charges going forward. AVOID THIS COMPANY AT ALL COSTS.
Reply from Elavon U.S.2026-05-20
Thank you for taking a moment to share your experience with us. We’re happy to review this with you to see how we can help. Please send us an email to [email protected] with reference number 70936, and we will follow up with you directly. We look forward to hearing from you. All the best, ^Nathan
Make sure you have the information
The young lady - knew how to answer our question.
The Customer Service rep Zoe was…
The Customer Service rep Zoe was absolutely amazing. She was patient. She was kind. She was thorough and she did not quit until she got our problem resolved. I wish I had experience when I called Customer Service lines more
Great friendly attitude and very…
Great friendly attitude and very helpful!
Great Technical Support
Kay Morris made my experience easy. She was patient while walking me through steps to eliminate a problem with our move 500. I am a true novice as my job does not require me to work with this processor, Kay gave clear and precise instructions to get the job done.
Beware of Elavon!
Wow. Where do I start? I initially spoke multiple times with their rep Lawrence. We explained to him that we wanted to switch from PayPal to his merchant services to save on fees. Our biggest concern was having our customer payments held up by Elevon, since our clients pay large monthly subscription fees. Lawrence took notes on how much our highest, lowest, and average subscriptions are, as well as monthly volume. He assured us this wouldn’t happen. Sure enough, the first 5 invoice payments were held up. A rep named Felicia sent emails stating that they wanted yet more information before releasing. We couldn’t pay our employees until the monies were released so this really hurt our business. We provided all the info asked for, as well as a year of PayPal invoices of the same amounts and same customers, yet she still wouldn’t release our funds. She then had the nerve to call our biggest client without our permission and grilled him. He said she was rude and asked how he knew us, what the subscriptions were for, and other personal information. We had to call our 8 year client and calm him down so as not to lose him. Felicia’s correspondence with our client was unacceptable. How people like her have jobs is beyond me. Then Felicia sent an email stating we were being terminated as a new client! We provided everything they asked and they did this. Unbelievable! Their rep Lawrence kept leading me on asking me to send email after email explaining what Felicia said. He stated that we just got a bad rep and that he was corresponding with her boss to get us taken care of. He obviously was not truthful, as we were terminated and he never called back. I would stay far away from this company. It’s not worth losing your business and patience with their incompetence.
Reply from Elavon U.S.2026-05-06
Thank you for taking a moment to share your experience with us, Darrin. We can see how frustrating this would be. We are happy to review this with you to see how we can help. Please send us an email to [email protected] with your phone number, merchant ID and reference number 70229, and we will call you directly to assist. We look forward to hearing from you. ^Ray
Difficult experience made easy
My experience was So difficult for me ! But patience KAY ( last name unknown) Walked me through the process and it was a great learning process. I made mistakes but she didn’t give up on me. Thank you for your support and special people who are amazing. It’s a pleasure doing business with you. Best wishes to Kay and thanks again Charlie and Jean Gagnon
She was absolutely outstanding—very…
She was absolutely outstanding—very professional and incredibly patient, which is so important. She is highly knowledgeable and genuinely honest, which I truly appreciate. I would give her a 10-star rating and strongly believe she deserves a pay raise.
Unprofessional Experience and Poor Account Handling
I had a very disappointing experience with Elavon as a payment processor for my business. After completing just one transaction for $750, my account was immediately flagged for review. I was contacted by someone from their fraud department requesting extensive documentation to verify my business. I promptly provided my Articles of Organization along with a link to my website, which clearly outlines my services. Despite this, the representative continued to request additional documentation and, during our phone conversation, repeatedly questioned the legitimacy of my business in a way that felt excessive and unprofessional. The tone of the interaction became increasingly uncomfortable, as I felt I was being treated with suspicion rather than as a legitimate business owner attempting to comply. After explaining that I had already provided reasonable documentation and expressing that I had other options for payment processing, I was told that my account would be closed. Overall, the experience felt unnecessarily adversarial and lacking in professionalism. While I understand the importance of fraud prevention, the approach taken in this situation did not reflect a balanced or respectful process.
Reply from Elavon U.S.2026-04-23
Thank you for taking a moment to share your experience with us, Saul. We can see how frustrating this would be. We are happy to review this with you to see how we can help. Please send us an email to [email protected] with your phone number, merchant ID and reference number 69570, and we will call you directly to assist. We look forward to hearing from you. ^Ray
The lady I spoke with was very…
The lady I spoke with was very knowledgeable. She helped solve our issue in a timely manner.
Fantastic Customer Service
The agent I spoke with was fantastic. She was not only kind but very helpful! She walked me through everything.
Elavon is a horrible dishonest company
Elavon is a horrible dishonest company! Had devastating stressful experience with them ! They misrepresented their Talech accepts international cards. False. I had multiple international cards declines that my customers walked away without paying me unable to be put up with 2hrs going thru errors & trials. I lost thousands of $ dude to such misrepresentation. They took almost a year to finally get me another equipment to be able to accept international cards. I invested Hundreds of hrs learning their multiple devices just to find out they failed, scattered platforms for my business daily tasks. A month later they deactivated my account. Despite high volume in processing sales. I had scrambled to find alternative co that fast. It was stressful, humiliating experience with Elavon. Stay away !
Reply from Elavon U.S.2026-04-23
Thank you for taking a moment to share your experience with us, Maria. We’re happy to review this with you to see how we can help. Please send us an email to [email protected] with your phone number, merchant ID and reference number 69571, and we will call you directly to assist. We look forward to hearing from you. Kind regards, -KC
Shannon is an amazing
Shannon is an amazing! I could have not asked for a better experience - super patient, extremely knowledgeable, friendly, patient and thorough. I nominate Shannon for employee of the Quarter and would encourage to consider enrolling her in growth/leadership training. Thank you for have such a great colleague helping customers in the field!
GREAT CSR
GREAT CSR. REALLY KNOWS HER BUSINESS
Disappointed for the last time
A client recently initiated a chargeback, and Elavon withdrew the funds from my account without any prior notice. I was later told that an email had been sent two weeks earlier; however, a separate customer service representative contradicted this and confirmed that no such email was sent. That same representative also stated that, based on the type of chargeback involved, I should have received a temporary credit, yet no credit has been issued. As a direct result, my account has remained overdrawn for the past week, leading to five non-sufficient funds (NSF) charges totaling $125. Despite multiple follow-up calls, I have repeatedly been told that the credit would be issued would “tomorrow,” but no action has been taken. In the meantime, I have been unable to pay my other financial obligations due to the ongoing account deficit. The disputed chargeback is substantial, and I have already submitted 26 pages of documentation demonstrating that the services in question were fully performed. I have been advised that the review process may take up to three weeks, but the lack of communication, failure to follow proper procedures, on top of the already barely usable platform has left me with no choice but to start looking to take my business elsewhere.
Reply from Elavon U.S.2026-04-20
Thank you for taking a moment to share your experience with us, Zomanda. We're happy to review this with you to see how we can help. Please send us an email to [email protected] with your phone number, merchant ID and reference # 69349, and we will call you directly to assist. We look forward to hearing from you. ^Heather
error and bad customer support
on the first day of processing they put stop payment on charges as they erroneously indicated they are keyed in and because amount. So i decided to give credit to customers and charge them on my old processor. Elavon charged me for the refunds even though they never give me a credit.
Reply from Elavon U.S.2026-04-17
Thank you for taking a moment to share your experience with us. We understand it has been unfavorable, and we’re happy to review this with you to see how we can help. Please send us an email to [email protected] with your phone number, merchant ID and reference number 69281, and we will call you directly to assist. We look forward to hearing from you. Kind regards, -KC
Standard Tier customer since late 2018
I have been a Talech/Elavon customer for almost 8 years. I ordered the latest model of my 8 year register system in March 2026. In attempts to navigate a minor issue with the new system, a tier-2 tech representative changed my user status from Standard Tier (for which I have paid monthly for 8 years) to Starter tier due to his erroneous presumption that my new equipment indicated my ineligibility to use standard level functions. The tech representative erroneously rebooted my system and reversed what he presumed were functions that a new system shouldn’t have while attempting to resolve my minor issue. Elavon refuses to take responsibility for their error and reverse this error to resolve this matter. My merchant services has worked for 2 days contacting upper management at Elavon without success. The whole situation is counterintuitive. Even if I were a starter client (which I am not), the whole objective is to have a client pay for higher level tiers of service—my merchant service and I have easily provided proof of purchase—so restore the standard status like I’m a new standard tier. Either way, the lack of professionalism is astounding. It make no sense why Elavon would risk losing an 8 year veteran willing to continue paying for standard tier over a simple resolution. Take ownership of your mistake and take the honorable steps to make it right. This is all surreal and counterintuitive—those are not adjectives that should characterize my experience with my register software company. Hear this: you guys are NOT the only software company out there . . . resolve this matter expeditiously or you won’t have to resolve it . . . termination of services will resolve it for YOU!
Reply from Elavon U.S.2026-04-16
Thank you for taking a moment to share your experience with us, Katherine. We're happy to review this with you to see how we can help. Please send us an email to [email protected] with your phone number, merchant ID and reference # 69195, and we will call you directly to assist. We look forward to hearing from you. ^Heather
Predatory Processor — Zero Chargebacks, Account Terminated, $20K Seized Without Notice
Elavon terminated two of our merchant accounts on April 14, 2026 with no warning and no explanation beyond "too risky following periodic review." Both accounts had zero chargebacks and zero disputes. The following day they pulled $20,000 from our ministry's bank account via unauthorized ACH debit with no advance notice. Our bank filed a dispute and ruled in our favor, returning the funds. Despite multiple emails and voicemails to their Loss Prevention analyst, we received no meaningful response or explanation. Elavon's actions caused immediate and serious financial harm to our operations — threatening our ability to fulfill member commitments and pay suppliers for goods already in transit. No legitimate business or ministry should be subjected to this treatment without cause, notice, or recourse.
Reply from Elavon U.S.2026-04-16
Thank you for taking a moment to share your experience regarding closed account with us, David. We’re happy to review this with you to see how we can help. Please send us an email to [email protected] with your phone number, merchant ID and reference number 69217, and we will call you directly to assist. We look forward to hearing from you. Kind regards, -KC
i reported them to BBB the claim goes…
i reported them to BBB the claim goes beyond the handling of BBB. I have to hire a lawyer. Evalon hired a credit collector to collect the stolen goods . that their processor is not pci compliance. I need a lawyer who is credit card knowledgeable. the processors are robbers well dressed. retailers are in trouble when you have a processor that takes your hard earn work money. I believe you should send me your phone number. How to communicate with you. No just send you an email. A real person I can speak with. Phone number and extension or whatever it takes. That's how you reach out to your merchant when you want their money. You go introduce yourself and this is my product.
Reply from Elavon U.S.2026-04-15
Hello, Sara. Thank you for sharing your experience with us. We are happy to review this with you to see how we can help. Please send us an email to [email protected] with your phone number, merchant ID and reference number 69155, and we will call you directly to assist. We look forward to hearing from you. ^Ray
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