Stax is an all-in-one payment technology platform offering subscription-based pricing with 0% markup on interchange. Businesses save up to 40% on processing fees compared to traditional flat-rate processors. Stax Pay handles in-person, online, and mobile payments. Stax Bill manages recurring billing and invoicing. Stax Connect powers embedded payments for SaaS platforms. Serving 30,000+ businesses across the U.S.
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Is Stax Payments legit?
Stax Payments (staxpayments.com) has a 4.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 70% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, patient, and knowledgeable when resolving everyday issues. People note that support teams respond promptly and guide users smoothly through onboarding and various administrative processes. Consumers consistently emphasize how pleasant, welcoming, and professional their daily interactions are with company representatives.
However, some customers also noted difficulties with slow response times and unresponsiveness from support agents when dealing with complex technical problems. A few people also experienced frustrating communication barriers, delayed follow-ups, and unresolved issues regarding specific billing transactions or account escalations.
Auto-generated from all reviews of this business. For reference only.
Customer support always on top of things and always solves the problem. Never leaves you hanging.
Reply from Stax Payments2026-08-07
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
I asked for a demo and they had this extremely disrespectful and inexperienced kid named Nick give me a call. However there was a much more professional rep Karen that was able to help.
Update: I've changed my review to one star since they flagged me for mentioning the full name of the reps, let's see if they have a problem with the first names as well.
Reply from Stax Payments2026-08-07
We are sorry to hear that this was your experience with our team. If we can still assist with escalating this matter to a senior leadership team member, please contact our Customer Support Team at [email protected].
Thank you for taking the time to share your experience!! Your kind words about our team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Jessica was exceptional! She was so pleasant to work with. She was knowledgeable and was able to trouble shoot my issue and solve it quickly. She explained how to find information that I needed as well as providing information that I was not able to see. 10/10!
Reply from Stax Payments2026-08-05
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Sam C. was incredibly kind, patient, and helpful throughout my support experience. They helped me troubleshoot my login issues quickly and then recommended a more efficient way to complete my assigned task. Their suggestion made the process go very smoothly and saved me a significant amount of time.
I really appreciated being taken care of so thoughtfully and having the opportunity to speak with a real person. The level of customer service I received made the experience easy and enjoyable. Thank you, Sam, for the excellent support!
Reply from Stax Payments2026-07-28
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Kennie T was very prompt to respond to my request for supplies and confirmed all the details of my order, informing me that a tracking number would be provided when the order shipped.
Reply from Stax Payments2026-07-27
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
We had been having problems getting this fixed for over a day, and when trying to contact Stax, we received responses from AI "Benji" promising support that never materialized. We finally called 855-550-3288 and got live support with Josué G, a Customer Support Specialist. Josué was awesome! Once he got a handle on our associated accounts, he was able to resolve one of our accounts quickly. Josué should be highly commended for his skill, patience, and knowledge.
Reply from Stax Payments2026-07-27
Thank you so much for your valuable feedback. We are sorry to hear about your experience but are glad to hear our support team was able to help assist you. Your satisfaction is our top priority, If you still need assistance or would like to speak to a member of our leadership team, feel free to contact us at [email protected].
Taylor C made my experience easy and effortless. She was pleasant to talk to, she is very knowledgeable and answered my question and concerns with no problem.
Reply from Stax Payments2026-07-27
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Unprofessional handling of a dispute, followed instructions to a tee, only to be hit with collections
We are extremely disappointed with how Stax has handled a recent chargeback dispute. When a dispute arose, we submitted all necessary information and provided clear proof that the services were fully rendered. We explicitly asked if any additional paperwork or forms were required pre-arbitration and were told by their team that nothing else was needed and to just wait.
Instead of initiating the arbitration process as promised, we were sent a collections notice the very next day because of a missing form—the exact form we were explicitly told to wait on submitting. When we immediately reached out, we were told we were suddenly "past the deadline" for arbitration.
Out of hundreds of clients, a dispute is a rare occurrence (less than 0.5% of the time), but a payment processor should protect its merchants when solid evidence of service delivery is provided. Instead, Stax failed to communicate, gave conflicting instructions, and completely ignored our case. No one is getting back to us. We are currently forced to look into a payment plan just to protect ourselves while we continue to contest this and demand the arbitration we were originally promised.
Reply from Stax Payments2026-07-15
Hey there, it sounds like you've been having some trouble with the 3rd party chargeback provider, we're sorry to hear this! Our team has tried to reach out to see if we can help you navigate this issue. If you could give us a call or contact our Customer Support Team at [email protected]. We'll be happy to look further into this!
Rebecca Specht, is so knowledgeable and is on top of it, her customer service is very impressive and outstanding! she definitely makes sure there is no hang ups and if there was something to arise, she is the first to get it handled. I really enjoy working with her! she is just pure amazing!
Reply from Stax Payments2026-07-27
Thank you for taking the time to share your experience!! Your kind words about our sales team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
I previously contacted Stax about an issue I was having with one of my Restaurant customers (and he is one of your customers). The answer I got that time was to call my customer's bank and see if I could sort it out as everything looked correct on the Stax side. Today when I called back, I was fortunate enough to speak with Jessica in the Customer Support department. She was FANTASTIC! She reviewed all the information again, and was able to solve the issue!! She is a valuable asset to your organization for sure. Tix# is 46440953510.
Reply from Stax Payments2026-07-27
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Ashley was very pleasant when I talked on the phone.
Reply from Stax Payments2026-07-27
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Caleb was very personable, efficient and effective agent!
Reply from Stax Payments2026-07-27
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Jon Brummit was very helpful in explaining the rates and processes.
Reply from Stax Payments2026-07-27
Thank you for taking the time to share your experience!! Your kind words about our sales team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Ashley was great! She was knowledgeable, patient, and kind throughout the entire process. She walked me through everything step by step, answered all of my questions, and made sure I understood what needed to be done. She also provided valuable guidance on how to handle my situation with a member, which was extremely helpful. Her professionalism, expertise, and willingness to assist made what could have been a stressful situation much easier to navigate. I truly appreciate her outstanding customer service and support.
Reply from Stax Payments2026-07-27
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
