Jessica solved the issue!
I previously contacted Stax about an issue I was having with one of my Restaurant customers (and he is one of your customers). The answer I got that time was to call my customer's bank and see if I could sort it out as everything looked correct on the Stax side. Today when I called back, I was fortunate enough to speak with Jessica in the Customer Support department. She was FANTASTIC! She reviewed all the information again, and was able to solve the issue!! She is a valuable asset to your organization for sure. Tix# is 46440953510.