Stax is an all-in-one payment technology platform offering subscription-based pricing with 0% markup on interchange. Businesses save up to 40% on processing fees compared to traditional flat-rate processors. Stax Pay handles in-person, online, and mobile payments. Stax Bill manages recurring billing and invoicing. Stax Connect powers embedded payments for SaaS platforms. Serving 30,000+ businesses across the U.S.
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Is Stax Payments legit?
Stax Payments (staxpayments.com) has a 4.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 70% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, patient, and knowledgeable when resolving everyday issues. People note that support teams respond promptly and guide users smoothly through onboarding and various administrative processes. Consumers consistently emphasize how pleasant, welcoming, and professional their daily interactions are with company representatives.
However, some customers also noted difficulties with slow response times and unresponsiveness from support agents when dealing with complex technical problems. A few people also experienced frustrating communication barriers, delayed follow-ups, and unresolved issues regarding specific billing transactions or account escalations.
Auto-generated from all reviews of this business. For reference only.
I recently had a great experience with Fattmerchant (Stax), and I wanted to share how helpful the customer service was. I spoke with Caleb M., who took the time to walk me through the portal and explain everything clearly.
They made sure I understood how to use payment links and access receipts, and even followed up with helpful articles and resources so I could reference everything later. The onboarding support felt very personal and patient, which I really appreciated.
The platform itself seems user-friendly, but what really stood out was the level of service I received. Thanks again to Caleb M. for making the process smooth and stress-free!
Highly recommend both the service and the support team.
Reply from Stax Payments2026-07-27
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Caleb was very rssponsive and made me feel heard. Its reassuring to interact with a capable customer service professional like him.
Reply from Stax Payments2026-06-05
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
I recieved a very prompt response from Ashley to a ticket I submitted this morning and with a follow-up call to make sure my request had been fulfilled and also a follow-up email. Thank you, Ashley, for the wonderful customer service!
Reply from Stax Payments2026-06-05
Thank you for taking the time to share your experience with Ashley!! We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Ashley did such a great job of following up to make sure our issue was resolved. In the age of contact centers, customer service is too often transactional. Ashley made it her mission to take care of us!
Reply from Stax Payments2026-06-05
Thank you for taking the time to share your experience!! Your kind words about Ashley and the support team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
I recently had an urgent issue that was preventing us from receiving payments. I was assisted by Shae and the matter was resolved in minutes. In general, I find Stax customer support to be prompt in their responses.
Reply from Stax Payments2026-06-05
Thank you for taking the time to share your experience!! We're so happy Shae was able to help you so quickly! We appreciate your continued partnership with Stax!
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Victor was wonderful. Spent the time needed to help me solve multiple issues and always closed the loops with me. A great asset!
Reply from Stax Payments2026-06-05
Thank you for your kind words about Victor!! We're so happy he was able to get you taken care of. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Ashley was super kind and very helpful! She went out of her way to make sure that our problem was resolved and when transferring me to a different department she still checked in to make sure our problem was taken care of.
I have had these services for a few months now. They promised me wholesale rates typically coming in under 2%. That said, every month they are taking 3.5%. The list of fees runs into several pages, literally. They even have charges called, "Misc. Fees". I would not recommend this company to anyone. They will first force you purchase their equipment at 3x the market price. Then they will milk you again every month. As they say, "if it sounds too good to be true, it probably is".
My problem more than them charging 3.5% is that they are blatantly lying about what they charge.
Caleb was just lovely, managing to find a balance between professional and personable that I find some people who are more "techy" than I am struggle with when helping me. He made the process as quick and painless as he could, even going above and beyond to help me with my initial issue of being unable to login. In this customers opinion, Caleb should definitely be counted among Stax Payments assets. Thanks again, Caleb!
Jessica - Customer Support Agent
She has been very helpful and is a very smart lady. Very intelligent and good in mathematic, I figured it out the way she responded to me. It was amazing.
Talking to her is like talking to someone who understands your situation very well. There is one myth for customer service people to act like you are in their shoes, but no one does. She literally acted as if she knew what I was going through. I was very impressed and she went out of the way to help me resolve the issue I was having and not only that she followed up as well. I wish I had many team members like her in my company.
I have been in business since 1993 (33 years), and during that period, I have had many Merchant card service accounts for various businesses and have dealt with many customer representatives. She is the best, and when I say it, the best I literally mean she is BEST.
I normally don’t do any surveys or feedback at all, as they don’t do much but many times waste time, as no one takes any action or maybe I never know. Today, I decided to do it as I know it is literally hard to find employees as caring and as intelligent as Jessica is.
I am assuming you rate people by stars also assume there are 5 stars max, but I like to give her 10 Stars. Good luck, Jessica for the upcoming fun future waiting for you. May God give you a reward for being such a kind and caring person. Your parents and your employer gave you good training.
Caleb did an amazing job in helping solve a very complicated problem in less than 24 hours. He always goes above and beyond in making sure the job gets done properly and efficiently. Thank you Caleb!
