Customer service - Top tier
Customer service was respectful, prompt and helpful. Resolved the issue with professionalism and patience, this type of service is always appreciated and wanted!
About Stax Payments
Data updated- Website
- staxpayments.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 70% (7/10)
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About this business
Stax is an all-in-one payment technology platform offering subscription-based pricing with 0% markup on interchange. Businesses save up to 40% on processing fees compared to traditional flat-rate processors. Stax Pay handles in-person, online, and mobile payments. Stax Bill manages recurring billing and invoicing. Stax Connect powers embedded payments for SaaS platforms. Serving 30,000+ businesses across the U.S.
Written by the business, not verified by us.Is Stax Payments legit?
Stax Payments (staxpayments.com) has a 4.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 70% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, patient, and knowledgeable when resolving everyday issues. People note that support teams respond promptly and guide users smoothly through onboarding and various administrative processes. Consumers consistently emphasize how pleasant, welcoming, and professional their daily interactions are with company representatives. However, some customers also noted difficulties with slow response times and unresponsiveness from support agents when dealing with complex technical problems. A few people also experienced frustrating communication barriers, delayed follow-ups, and unresolved issues regarding specific billing transactions or account escalations.
Auto-generated from all reviews of this business. For reference only.What people say
Jessica was very helpful!
Jessica was very helpful and explained what happened very well. She was courteous and friendly!
Josue was very helpful and kind
Josue was very helpful and kind. Made sure we got the problem resolved. And followed up with me afterwards. Thank you
Do not recommend Stax
My small business was the vicim of a cyber attack on our payment system and Stax shut down our payment processing despite explaining the full situation to them. It has now been almost a month of being unable to accept transactions or process refunds for our customers. Stax is very slow to respond (does not call when we book an appointment, even though we were told to book an appointment), keeps handing the issue to other customer service reps, and refuses to escalate it to anyone higher up to help. We will be canceling our account in full with Stax and have moved to a different payment processor. Do not work with them if you want to actually be able to handle transactions without any issues.
Reply from Stax Payments2026-01-23
We are sorry to hear that this was your experience with our team. If we can still assist with providing supporting documentation or escalating this matter to a senior leadership team member, please contact our Customer Support Team at [email protected].
Patient Care Coordinator
I have been calling the STaX customer service line frequently, as STaX is still fairly new to our clinic and my team and I are continuing to learn and navigate the program. During one of my recent calls, I had the pleasure of working with Mariely. She was incredibly kind, patient, and helpful. She took the time to thoroughly address all of my questions and concerns and guided me through the process step by step. Her support made a significant difference, and I am truly grateful for her assistance. Thank you for having such a knowledgeable and compassionate team member available to support your clients.
Raphael
Raphael was very helpful and knowledgeable in obtaining upgraded credit card machines.
Terrible company!
Terrible company and customer service. Totally waisted my time. Take your buisness somewhere else
Ashley helped me figure out how to set…
Ashley helped me figure out how to set up reoccurring invoices.
Communication
Stax has been great, and we have really appreciated using your services over the past two years. However, recently when trying to get support or assistance, it has been difficult to get help. I would really like to continue using your service, but I may not have a choice but to consider switching to a different company if this issue persists. I just wish customer service would be more willing or able to assist when issues arise. Overall, we have never had a problem, but when I look for answers now, it seems there is no one available to take calls and emails are the only option. It’s unfortunate, because we really do not want to change companies . Stax is a critical part of running our business. Serenity Psychiatry and Wellness.
Reply from Stax Payments2026-01-05
Thank you so much for taking the time to share your feedback, we’re truly sorry to hear this has been your experience. While our support team isn’t able to provide direct assistance for your account, your software provider will be the best point of contact and can offer more tailored support. We encourage you to reach out to them for further help. Thank you again for bringing this to our attention, and we appreciate your understanding.
Cole Rakhshani Highly Recommended
Cole Rakhshani is a pro. I would highly recommend Cole to family members as well other business owners. Answered all my questions, made great suggestions. Super confident about knowing STAX process and offerings.
Ashley was a great help with resolving…
Ashley was a great help with resolving our issue and getting the new transaction key entered and everything updated. Running great now! Thanks!
John Brummitt is an amazing agent
John Brummitt is an amazing agent. He was always kind, attentive, and supportive, even when larger systems showed apathy towards our needs. He never lost patience and always pushed forward until we got exactly what we needed to get. Any organization would be extremely lucky to have him.
Fraudulent company
Fraudulent company. Avoid at all costs!
Reply from Stax Payments2025-12-13
We are sorry to hear that this was your experience with our team. If we can still assist with escalating this matter to a senior leadership team member, please contact our Customer Support Team at [email protected].
Ashley was very patient with me and…
Ashley was very patient with me and made me feel like she really wanted to help. Thank goodness they have real people here in the US for support.
Reply from Stax Payments2025-12-13
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax. Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Raphael was very informative
Raphael was very informative, quick, and knowledgable.
Reply from Stax Payments2025-12-13
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax. Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Ashley resolved my issue quickly
Ashley resolved my issue quickly! She was very friendly and communicative.
Reply from Stax Payments2025-12-13
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax. Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Demario Is fantastic!
I wanted to say what a great job Demario did with the on boarding process. As a business owner, I get a lot of calls for services like this, but he stood out as a really great customer service agent and knew his product and was very thorough in his communication. I haven’t experienced the actual service yet, but I’ve been very impressed with the sales and on boarding process specifically with Demario. Thanks for doing a great job.
Reply from Stax Payments2025-12-13
Thank you for taking the time to share your experience!! Your kind words about our sales team are much appreciated. We appreciate your continued partnership with Stax. Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Grateful for Ashley!
I had some questions that I thought had simple answers, but I was wrong. Ashley promised to look into my concerns and call me back once she had a better understanding of the situation after looking into it more. She called back like she promised and solved my issues. Thanks Ashley!
Reply from Stax Payments2025-12-13
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax. Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Alyssa was able to help where someone…
Alyssa was able to help where someone else before Alyssia could not.
Reply from Stax Payments2025-12-13
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax. Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Superb customer service!
My support specialist Josue M is awesome! Even though I called Friday afternoon, he was able to get the required access to make an urgently needed gateway change to a client's merchant account ahead of the weekend! He kept his word and got the access when he saw the support ticket wasn't being picked up in time.
Reply from Stax Payments2025-12-13
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax. Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/