Stax is an all-in-one payment technology platform offering subscription-based pricing with 0% markup on interchange. Businesses save up to 40% on processing fees compared to traditional flat-rate processors. Stax Pay handles in-person, online, and mobile payments. Stax Bill manages recurring billing and invoicing. Stax Connect powers embedded payments for SaaS platforms. Serving 30,000+ businesses across the U.S.
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Is Stax Payments legit?
Stax Payments (staxpayments.com) has a 4.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 70% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, patient, and knowledgeable when resolving everyday issues. People note that support teams respond promptly and guide users smoothly through onboarding and various administrative processes. Consumers consistently emphasize how pleasant, welcoming, and professional their daily interactions are with company representatives.
However, some customers also noted difficulties with slow response times and unresponsiveness from support agents when dealing with complex technical problems. A few people also experienced frustrating communication barriers, delayed follow-ups, and unresolved issues regarding specific billing transactions or account escalations.
Auto-generated from all reviews of this business. For reference only.
Requesting help with a problem and getting the help I needed, Ashley even followed up with a quick email. Makes a difficult situation able to be handled quickly and efficiently.
Reply from Stax Payments2025-12-13
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Raphael, replied on time. He handled my concern with professionalism. He's very warm in the way he answered my email, which I felt he is really doing his job very well.
Reply from Stax Payments2025-12-13
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Raphael was amazing! So fast and responsive and everything was taken care of in about an hour. Really impressive!
Reply from Stax Payments2025-12-13
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
The customer service person Kyanna B was very professional and helped me resolve my issue.
Reply from Stax Payments2025-12-13
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Ashley in customer service resolved my issue quickly and I like how she followed up our phone conversation with an email immediately after hanging up.
Reply from Stax Payments2025-12-13
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
I've been working with Rebecca to swap our business' processing system and she has been so helpful. She's very communicative and quick to respond. She has made this experience much easier and less stressful!
Reply from Stax Payments2025-12-13
Thank you for taking the time to share your experience!! Your kind words about our sales team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Kennie was prompt in understanding our concern, stated he needed to research and call back, and he did just that. Took care of things in under 20 minutes.
Reply from Stax Payments2025-12-13
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Absolutely horrible company to work with. Terrible customer service, long wait to speak to someone, they charge you for a full month after you cancel. They made promises they didn’t keep like hidden fees.
I do Not recommend Stax!
Reply from Stax Payments2025-12-13
We are sorry to hear of your experience with our Support team. We have recently made adjustments to our Support processes in order to improve our level of service and hope that in any future dealings with our team will be an improvement. If we can still helo, please email our customer support team at [email protected].
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Mariely did an amazing job helping my company log back into our account after multiple updates we made internally. Mariely made this process painless for me, and did not once make me feel that our hiccups were bad or that we were a hassle.
Reply from Stax Payments2025-12-13
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Shae at Stax card processing was helpful in following up on my terminal issue!
Reply from Stax Payments2025-12-13
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Shae helped us through a difficult situation with a pending transaction. She sa
Rayed with us and followed up through several days of trouble shooting. She took time to connect us with the right people and was extremely patient and helpful.
Reply from Stax Payments2025-12-13
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Kennie walked me through everything I need to get set up and the reports I needed from the IQ portal! Super quick turnaround. Thanks so much.
Reply from Stax Payments2025-12-13
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Josue was very helpful getting my machines up to date and working properly. He made the process very simple.
Josue was very helpful getting my machines
Reply from Stax Payments2025-12-13
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Josue was super helpful when I called. He knew exactly what I needed, took the time to find the information, and kept his word to call me back with a resolution. I appreciated his help.
Reply from Stax Payments2025-12-13
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
I have been walking through the process to get cc processing for my new business. I am leveling up and my support needed to also level up. It was much more involved than I have experienced in the past but I have to say that Cole, in the Stax customer service department really REALLY made it a easy as it could be. He was patient, candid, available -- all the things I needed. I am grateful to him for his assistance and feel like I am in good hands with Stax. I'd recommend you give them a serious look if you need CC processing for your business.
Reply from Stax Payments2025-12-13
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
Josue G was polite and quick to find the answer to my inquiry. Thanks for a great experience.
Reply from Stax Payments2025-12-13
Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax.
Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/
