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Electronics & Technology

Stax Payments

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101 reviews

4.6101 reviews
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About Stax Payments

Data updated
Website
staxpayments.com
Category
Electronics & Technology
Location
United States
Status
Unclaimed
Last 12 months
101 reviews
Replies to negative
70% (7/10)
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staxpayments.com

About this business

Stax is an all-in-one payment technology platform offering subscription-based pricing with 0% markup on interchange. Businesses save up to 40% on processing fees compared to traditional flat-rate processors. Stax Pay handles in-person, online, and mobile payments. Stax Bill manages recurring billing and invoicing. Stax Connect powers embedded payments for SaaS platforms. Serving 30,000+ businesses across the U.S.

Written by the business, not verified by us.

Is Stax Payments legit?

Stax Payments (staxpayments.com) has a 4.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 70% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, patient, and knowledgeable when resolving everyday issues. People note that support teams respond promptly and guide users smoothly through onboarding and various administrative processes. Consumers consistently emphasize how pleasant, welcoming, and professional their daily interactions are with company representatives. However, some customers also noted difficulties with slow response times and unresponsiveness from support agents when dealing with complex technical problems. A few people also experienced frustrating communication barriers, delayed follow-ups, and unresolved issues regarding specific billing transactions or account escalations.

Auto-generated from all reviews of this business. For reference only.

What people say

K
KevinUnited States · 1 review · Experienced 2026-04-15 ·

I hope all of your employees are on the…

I hope all of your employees are on the same level as Jessica. In a world where customer service seems to be forgotten, she was a breath of fresh air. Not only did she help with a very stressful situation, she did it in less than five minutes. Thank you so much!

A
Ashley WarrenUnited States · 1 review · Experienced 2026-04-07 ·

Caleb was excellent in helping me fix…

Caleb was excellent in helping me fix our account. We had a change to our accounting team that left us without access to our account, and he was very helpful in getting me in and walking me patiently through practically the whole site. I have not had this good of a customer services experience in a very long time!

Reply from Stax Payments2026-04-10

Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax. Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/

Ira BidermanUnited States · 1 review · Experienced 2026-03-24 ·

We had a problem with our new terminal…

We had a problem with our new terminal and Ashley helped me out so much explaining clearly what to do in order to get it to work properly. She is a great asset to your company.

Reply from Stax Payments2026-03-27

Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax. Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/

J
JEstesUnited States · 1 review · Experienced 2026-03-18 ·

I would say STAX is average - but Jessica in Cust Serv is outstanding!

I would say STAX is average, with no contact and many price increases over the past several years. However, Jessica in Customer Service is outstanding. She was prompt, courteous, professional, and most importantly helpful in resolving our issue.

Reply from Stax Payments2026-03-27

Thank you for taking the time to share your experience!! Your kind words about our support team are much appreciated. We appreciate your continued partnership with Stax.

S
Sarah FoxUnited States · 1 review · Experienced 2026-01-02 ·

Do Not Trust Stax and Fiserv

My company had a VERY disappointing experience with Stax and Fiserv which has cost our company thousands of dollars. We had a spammer attack our business 1/2/26 and attempt to register for our program over 20,000 times. This resulted in our account being frozen with Stax, Authorize, and Fiserv so we could not provide any refunds, or process any transactions. We contacted Stax and tried to start the process of resolving this issue. It took stax days to respond and they did not offer any help. Our ticket was then escalated to Katherine. We set up a phone call with her on 1/13 for the next day (1/14). We did not receive a call and we followed up, she stated her meeting ran late and she would call shortly. I made another appointment for 2:15 and we did not receive a call. We requested to be connected with a supervisor which Katherine refused. Katherine told us to contact Fiserv as the block was coming from them, but Fiserv would not speak with us and would only speak with stax. We were unable to resolve the issue on our own. We then waited another week to get an answer from Stax/Fiserv. My management left a review on here and we were only contacted AFTER they read our review to try and convince us to remove the review. They FINALLY found the issue after this and after ONE MONTH of not being able to refund customers, we were able to access that feature again. We had to switch from Authorize to Stripe to be able to continue our business. During that month, we were notified of a chargeback due to not being able to refund anyone. We were charged $15 on stripe for the chargeback PLUS an international card fee. When I tried to speak to Authorize, Stax and Fiserv, they said there was nothing they could do and we would just have to accept the chargeback and pay the fees, even though it was not our fault that we could not provide the refund. In early February, $18,000 was taken from our bank account due to the processing fees associated with the fraud attempt. Fiserv and Stax will not respond to our emails to discuss these fees. These fees were due to Fraud and they will not provide a refund or discount even though it took them over ONE MONTH to resolve this issue. Do not trust this company with your business. They do not care about your business and will take months to find the issue they created.

Reply from Stax Payments2026-02-27

Thank you for your valuable feedback. We are sorry to hear this was your experience. Your satisfaction is our top priority, and we are eager to address your concerns. A member of our team will be reaching out directly to you to discuss your concern further.

S
Shelley FelderUnited States · 7 reviews · Experienced 2026-02-13 ·

I was fortunate enough to have Nick…

I was fortunate enough to have Nick Kagy contact me very shortly after I inquired about credit card processing. He was personable and polite and quite knowledgeable regarding my situation and offered me several solutions to choose from. I selected the one I deemed appropriate for my business and look forward to working with Stax! Nick’s attentiveness to my needs was the number one reason I chose Stax. You have a valuable asset in that young man!