Jessica - Customer Support Agent
Jessica - Customer Support Agent She has been very helpful and is a very smart lady. Very intelligent and good in mathematic, I figured it out the way she responded to me. It was amazing. Talking to her is like talking to someone who understands your situation very well. There is one myth for customer service people to act like you are in their shoes, but no one does. She literally acted as if she knew what I was going through. I was very impressed and she went out of the way to help me resolve the issue I was having and not only that she followed up as well. I wish I had many team members like her in my company. I have been in business since 1993 (33 years), and during that period, I have had many Merchant card service accounts for various businesses and have dealt with many customer representatives. She is the best, and when I say it, the best I literally mean she is BEST. I normally don’t do any surveys or feedback at all, as they don’t do much but many times waste time, as no one takes any action or maybe I never know. Today, I decided to do it as I know it is literally hard to find employees as caring and as intelligent as Jessica is. I am assuming you rate people by stars also assume there are 5 stars max, but I like to give her 10 Stars. Good luck, Jessica for the upcoming fun future waiting for you. May God give you a reward for being such a kind and caring person. Your parents and your employer gave you good training.