Customer Service Is Alive and Well at Elavon, Inc.
I had a bit of trouble updating bank information for the merchant account. I called and spoke to Jasmine who helped me through the process to reach success in a matter of minutes. Her knowledge of Elavon merchant system is impressive as well as her customer service skills. I also spoke to Robin who was beyond helpful with my request to confirm the bank account updates and if I could proceed to process card transactions. She confirmed and reassured to go ahead. What a pleasure it was to experience REAL CUSTOMER SERVICE with Jasmine and Robin. A rarity in these days of automation and artificial intelligence that is quickly replacing human contact. Bravo to these ladies and their commitment to provide excellent customer service to Elavon Merchant Clients. Thank you! Sincerely, Pearl Leeka - Computer Physicians, Inc. Merchant 8001862898