Welcome to Nayax, a global fintech company (NASDAQ; TASE: NYAX) dedicated to providing businesses with a comprehensive payment platform and management system for their operation. Since 2005, we've been at the forefront of the cashless payment revolution, offering innovative IoT services and management solutions for unattended retail. Driven by our customer-first mindset and a commitment to in-house development, Nayax has evolved into a leading omnichannel retail solution provider. With over 1,200 talented employees located in 13 offices around the world, we proudly serve customers in more than 120 countries. We've established partnerships with several global financial institutions in order for our platform to be able to accept over 50 currencies and over 80 major forms of payment. Moreover, Nayax holds a license as a payment institution in Europe. As consumers increasingly embrace digital payment methods, Nayax continuously develops value-added services for our customers. From consumer engagement solutions and customized payment methods to an extensive API suite and a feature-rich mobile wallet app, our fully customizable management system provides an agile ecosystem that empowers merchants to improve their bottom line. Our commitment to innovation and to our customers sets us apart. Rooted in our core values, Nayax's dedicated teams consistently deliver innovative products that meet the evolving needs of retailers and consumers alike. Our mission is to empower retailers by providing them with growth tools and systems that reduce operational costs. At Nayax, we believe in creating a lasting impact on our customers' businesses, converting casual consumers into dedicated followers. By offering consumer engagement tools, loyalty programs, and omnichannel solutions, we help retailers increase their bottom line and accelerate their growth. Important Note: Nayax is a payment provider for vending and other unattended machines, which means we clear cashless payment transactions on behalf of our operators. Any purchase made at a machine with a Nayax cashless payment device will appear on your credit card statement as a Nayax charge. If the charge you are seeing is more than the quoted price of the product on the machine, the operator might have added an extra service charge for credit card purchases. For any charge-related issues or refund requests, please contact the operator directly using the contact details provided on the machine.
Written by the business, not verified by us.Nayax (nayax.com) has a 2.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Business Services and its reputation is poor. 61% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-09-01.
Most reviewers were unhappy with their experience overall. People frequently report terrible customer service, mentioning excessively long waiting times on phone lines, completely unanswered emails, and support teams that fail to provide real solutions to technical problems. Consumers also struggle constantly with faulty hardware devices, incorrect monthly billing statements, and frustrating payment processing issues that severely damage their daily business operations and financial income. However, some reviewers were happy with the assistance they received, noting that the team can occasionally make processes simple and smooth. These customers appreciated the functional setup provided for their specific unattended machine needs.
Auto-generated from all reviews of this business. For reference only.I cant get in touch with their customer service. Not the chat, calls or emails.
Hey, We’re sorry to hear about your experience. We’ve already sent you a request for your contact details so our team can reach out and assist you directly. You’re also welcome to contact us at [email protected] so we can help resolve this as quickly as possible. Thank you.
This is probably the worst company ever worked with. They customer service is dead, and I have been waiting for more then a month to give me the credentials to start using the vending machine. So Im basically losing income because of them. If you ever see somewhere "Nayax", avoid at all cost!!
Hey Boris, We’re sorry to hear about your experience. We’ve already shared your details with our support team, and we can see they’re currently looking into this for you. If you’d like, you’re also welcome to contact us directly at [email protected] so we can help resolve this as quickly as possible. Thank you.
One of the most cheap vending machines who always charge you for the product and mid-transaction a error is popping up, I cannot even get a refund because their system is so terrible. Never ever I will recommend them to any company and as well I don’t know why the company I am working for are having their vendors.
Hey Valentin, We're sorry to hear about your experience. We reached out to request your contact details in order to assist you, however we did not receive a response, which prevents us from being able to get in touch. You're welcome to contact us at [email protected] so we can help resolve this as quickly as possible. Thank you.
MY device doesnt work. Their chat doesnt work Their phone number doesnt work Bro why are you all in business?
Hey Atakan, We’re sorry to hear about your experience. We’ve already sent you a request for your contact details so our team can reach out and assist you directly. You’re also welcome to contact us at [email protected] so we can help resolve this as quickly as possible. Thank you.
Nayax suspended our account without warning after more than a year, claiming they needed pictures from the original setup—something they never asked for before. Our machines have been shut down for over 15 days with no income, and they don’t respond to calls or emails. Extremely poor service. Do not recommend.
Hey Jumana, We completely understand the frustration and we are sorry about this. In order to keep our business up to par, out compliance team is required to verify our customers' information, and KYC completion is mandatory. In your case, we checked with our team, and additional information is required, including your single and daily transaction values, as well as clearer photos of your devices and products. Once our team receives all the required details, they will re-evaluate the information and provide you with an update as soon as possible. We kindly ask to check your email and look for one from our compliance team and submit the information or directly open a ticket at https://nayax-co.formtitan.com/ftproject/complianceticket Thanks
This company is a complete waste of time. I bought a vending machine with their Nayax Machine installed and all I had to do was activate it. I followed the instructions thereafter the problems trying to set up an account started and I gave up with emailing and asking for support that never happend. Their loss not mine !!! They will not be making any money from me !! I will just let customers use money and no cards !!!
Hey John, We’re sorry to hear about your experience. We’ve already sent you a request for your contact details so our team can reach out and assist you directly. You’re also welcome to contact us at [email protected] so we can help resolve this as quickly as possible. Thank you.
Horrid UK customer support. There’s a girl called Adriana in technical support and god knows how she got this job. She has 0 clue what’s going on, 0 understanding of what I am saying. It’s always a “I’ll have to ask my manager”… didn’t even know what a MAC address was. Avoid this company if you can because wow. “Speak to the machine manufacturer” I am the machine manufacturer. Doesn’t take responsibility of issues with the card reader and the only thing they do is restart the card reader which I am more than capable to do myself. Horrible horrible. Please avoid.
Hey Ray, We're sorry to hear about your experience. We reached out to request your contact details in order to assist you, however we did not receive a response, which prevents us from being able to get in touch. You're welcome to contact us at [email protected] so we can help resolve this as quickly as possible. Thank you.
Nayax in Portugal terrible customer service I doubt they have knowledge about what they selling. 2 months to activate and still fighting with settings and no answer.
Hey Massimo, We’re sorry to hear about your experience. We’ve already sent you a request for your contact details so our team can reach out and assist you directly. You’re also welcome to contact us at [email protected] so we can help resolve this as quickly as possible. Thank you.
After reviewing the comments about the poor customer service, I won’t waste my time sharing my own experience. If possible, I would stay far away from this company.
Hey Felix, We’re sorry to hear about your experience. We’ve already sent you a request for your contact details so our team can reach out and assist you directly. You’re also welcome to contact us at [email protected] so we can help resolve this as quickly as possible. Thank you.
Please don't support this company! Their customer support is more harm than good. It has cost our company a lot of $. They close our tickets without doing anything and told us to hire someone to inspect our machines WHO THEN CONFIRMED NAYAX'S INSISTENT RECOMMENDATION WAS WRONG! Nayax hasn't replied since we asked for reimbursement for the inspector + it took 10hrs of time to go through their support for 1 issue that we then troubleshoot THEIR settings on our own
Hey, We’re sorry to hear about your experience. We’ve already sent you a request for your contact details so our team can reach out and assist you directly. You’re also welcome to contact us at [email protected] so we can help resolve this as quickly as possible. Thank you.
I've had numerous technical issues with Nayax that have resulted in significantly lost sales and no compensation. These issues have been directly linked causation wise to Nayax's service team (incorrect billing code setup, incorrect troubleshooting recommedations, and an auto sent firmware update from their team that wasn't compatible) Customer service in general from them is an absolute joke. It takes 20min+ to get ahold of someone reading a script. We've also had 4 cases where they hung up on us while we were on hold. I highly recommend staying away unless you want a consistent headache of issues occurring. Edit from response: if you actually wanted to help as quickly as possible, you wouldve made investments into your development and customer service team so that the 8 different times I've already reached out weren't terrible experiences. Nayax tried to get this review deleted without providing all of my info within 3 days. In addition, the tickets they said to follow up with them about have been unresponded to for 16 days currently from their end (I've followed up twice)
Hey Trevor, We’re sorry to hear about your experience. We’ve already sent you a request for your contact details so our team can reach out and assist you directly. You’re also welcome to contact us at [email protected] so we can help resolve this as quickly as possible. Thank you.
I’m a small business owner, located inside a gym, and I've been using Nayax card readers on a beverage vending machine, and my experience has been extremely disappointing. The readers frequently get stuck on “processing” for several minutes after a customer taps or swipes. Customers understandably walk away, and when the transaction finally completes, the machine allows the next person to receive a product that was paid for by the previous customer. This has caused repeated product loss, customer confusion, and ongoing processing fees. Nayax places a $10 pre-authorization hold, yet the vend session is not properly locked to the original cardholder. This is a serious transaction integrity issue, not just a minor delay. Customer support has been extremely difficult to access. When I attempted to contact the finance department, I was routed to an automated system that sent me a link that did not work. I called back immediately and was then told the business was “closed,” despite it being within the stated business hours (8:30 AM–5:30 PM) and despite having just been connected moments earlier. Attempts to reach other departments have resulted in repeated “application error” messages for two days in a row, making it impossible to speak with a live representative. Additionally, it has now been over a month, and I have not received any vending funds or payout reports, despite active transactions occurring during this time. There has been no clear communication or resolution regarding when or how funds will be released. Email responses have been unhelpful and have not provided actual solutions, mitigation steps, or accountability. After more than a month of unresolved issues affecting both payments and payouts, this system has continued to cost my business money. Based on my experience with the hardware reliability, lack of accessible support, and delayed or missing payouts, I would not recommend Nayax to operators who rely on fast, dependable unattended payments.
Hey Janey, We’re sorry to hear about your experience. We’ve already sent you a request for your contact details so our team can reach out and assist you directly. You’re also welcome to contact us at [email protected] so we can help resolve this as quickly as possible. Update: We haven’t received your contact details yet. Please share them with us so our team can reach out and assist you directly. Thank you.
Hey, Thank you very much for taking the time to share your feedback. We truly appreciate it and look forward to continuing to serve you with pleasure. The Nayax Team.
I am a property manager in London, Ontario Canada. One of my properties in London, Ontario Canada uses a Nayax box for the laundry facilities. The Nayax system has been double charging tenants for almost 6 months now. Nayax refuses to help or assist in any way. Nayax sent my email request regarding the issue of double charging to the United States of America first, who then transferred our request to London England. I don't think anyone who works for Nayax can read, as I mentioned that our business is located in Ontario CANADA- not anywhere close to the USA, OR ENGLAND! My email request was passed from country to country, and not one staff can assist on having a technician in CANADA assist with the double charging. Nayax seems like a bunch of scammers at this point! Our company is currently searching for alternative companies to do business with- An honest company that CARES about their customers, that will actually resolve issues. Highly do not recommend doing business with Nayax- Stay away!
Hey, We’re sorry to hear about your experience. We’ve already sent you a request for your contact details so our team can reach out and assist you directly. You’re also welcome to contact us at [email protected] so we can help resolve this as quickly as possible. Update: Our team has been in touch with you, and it appears the issue has been resolved. We’d appreciate it if you would consider updating your review accordingly. Thank you.
I bought a Nayak credit card reader. However, I did not know that my machines were not compatible with the unit. I've been calling for the last 3 days, and the customer support has been transferring me to different departments and even hanging up on me. I wish I never purchase the credit card reader from Nayak.
Hi Alma, We’re sorry to hear about your experience. However, we don’t recognize you as a Nayax customer. We’ve sent a request for more details to follow up, but haven’t received a response. We’d be happy to assist you if you contact us via email at:[email protected] Thank you.
System setup to getting any sort of communication has been a pain. Anytime we have tried to call them for support i wait in line for hours before i can talk to someone. Extremely not recommended.
Hey Nepal, We’re sorry to hear about your experience. We’ve already sent you a request for your contact details so our team can reach out and assist you directly. You’re also welcome to contact us at [email protected] so we can help resolve this as quickly as possible. Thank you.
Great collaboration with RetailPro Prism team!
Hey Georg, Thank you very much for taking the time to share your feedback. We truly appreciate it and look forward to continuing to serve you with pleasure. The Nayax Team.
They take into account the interests of their partners because they know that as they grow, their partners grow and succeed. In many cases, I have experienced surprising flexibility on their part, both in terms of business construction and technical solutions.
Hey Szabolcs, Thank you very much for taking the time to share your feedback. We truly appreciate it and look forward to continuing to serve you with pleasure. The Nayax Team.
We had a Nayax card Terminal installed with our New Hot Drinks Machine in our popular ChadwicksFarmshop C104085 the card terminal was taking payments but not straight into our bussiness accout it was going in a holding account so in July 2025 and had issues setting it up fast forward after giving all our shops history and all my lifes history and Pictures and documents and business partners and promising not to Money laundrering was i then accepted to use our customers cards with our machine, Once we got past that stage its Now October our first payment was transfered on 15th October of the amount but not the whole amount outstanding from July when the card terminal was first in service of being used. We are STILL WAITING ON 3 MONTHS of Transactions From Nayax to go through to our Business Account!
Hey Lee, Thank you for reaching out. We’ve already shared your details with our support team, and we can see they’re currently looking into this for you. If you’d like, you’re also welcome to contact us directly at [email protected] so we can help resolve this as quickly as possible. Thank you.
Well organised and insightful event . Great team of people
Hey Nicholas, Thank you very much for taking the time to share your feedback. We truly appreciate it and look forward to continuing to serve you with pleasure. The Nayax Team.
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