Welcome to Nayax, a global fintech company (NASDAQ; TASE: NYAX) dedicated to providing businesses with a comprehensive payment platform and management system for their operation. Since 2005, we've been at the forefront of the cashless payment revolution, offering innovative IoT services and management solutions for unattended retail. Driven by our customer-first mindset and a commitment to in-house development, Nayax has evolved into a leading omnichannel retail solution provider. With over 1,200 talented employees located in 13 offices around the world, we proudly serve customers in more than 120 countries. We've established partnerships with several global financial institutions in order for our platform to be able to accept over 50 currencies and over 80 major forms of payment. Moreover, Nayax holds a license as a payment institution in Europe. As consumers increasingly embrace digital payment methods, Nayax continuously develops value-added services for our customers. From consumer engagement solutions and customized payment methods to an extensive API suite and a feature-rich mobile wallet app, our fully customizable management system provides an agile ecosystem that empowers merchants to improve their bottom line. Our commitment to innovation and to our customers sets us apart. Rooted in our core values, Nayax's dedicated teams consistently deliver innovative products that meet the evolving needs of retailers and consumers alike. Our mission is to empower retailers by providing them with growth tools and systems that reduce operational costs. At Nayax, we believe in creating a lasting impact on our customers' businesses, converting casual consumers into dedicated followers. By offering consumer engagement tools, loyalty programs, and omnichannel solutions, we help retailers increase their bottom line and accelerate their growth. Important Note: Nayax is a payment provider for vending and other unattended machines, which means we clear cashless payment transactions on behalf of our operators. Any purchase made at a machine with a Nayax cashless payment device will appear on your credit card statement as a Nayax charge. If the charge you are seeing is more than the quoted price of the product on the machine, the operator might have added an extra service charge for credit card purchases. For any charge-related issues or refund requests, please contact the operator directly using the contact details provided on the machine.
Written by the business, not verified by us.Nayax (nayax.com) has a 2.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Business Services and its reputation is poor. 61% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-09-01.
Most reviewers were unhappy with their experience overall. People frequently report terrible customer service, mentioning excessively long waiting times on phone lines, completely unanswered emails, and support teams that fail to provide real solutions to technical problems. Consumers also struggle constantly with faulty hardware devices, incorrect monthly billing statements, and frustrating payment processing issues that severely damage their daily business operations and financial income. However, some reviewers were happy with the assistance they received, noting that the team can occasionally make processes simple and smooth. These customers appreciated the functional setup provided for their specific unattended machine needs.
Auto-generated from all reviews of this business. For reference only.People were kind and effective on the problem I had been will definitely recommend this to other people in search of tap pay
Hey Jose, Thank you! We look forward to continuing to support you in the future.
Hey Rob, We’re grateful for your support and happy to know we’ve met your expectations.
I had a very good experience at first. Customer service was great, billing was on point and everything worked great. Now we have 42 readers and stuff that was working isn’t working anymore, our billing is incorrect almost every month and customer service is horrible. Some months we’ll be billed for 46 units some months it will be 38. It’s never what it’s actually supposed to be. We have cashless and telemetry units as well as cashless only units. This is another thing they can never bill right. Then you try and tell their finance department that they have the billing all wrong and everyone ignores you. Usually every six months I need to get pissed off and email like 15 different people in the company to finally get a refund.
Hey Daven, We’re sorry for the frustration you’ve faced and appreciate you taking the time to share this. Your feedback has been passed along to the relevant teams so they can review and address the concerns raised.
i have had zero service since i got the machine and now i had to pay for an attennae to see if that fixes the problem. i lose sales daily with my customers daily complaint being they cannot use cards. so happy im paying for a service i cannot use yet.
Hi Jeffrey, We’re sorry for your experience. We’ve shared your details with our team and will handle it. In the future, please don’t hesitate to reach out through [email protected]. The Nayax Team
Great product presentation, kind and attentive communication
Hey Ori, Thank you for your feedback! We’re thrilled you chose Nayax and can’t wait to continue supporting you. The Nayax Team
I've left 2 messages the last 2 days via phone for a call back, never received call back. Opened up ticket last week regarding registration, no email response. Trying to activate 2 card readers which I ordered 13 days ago. Please help! 315-783-7046
Hi, We’re sorry for your experience. We’ve shared your details with our team and will handle it. In the future, please don’t hesitate to reach out through [email protected]. The Nayax Team
Hannah was knowledgeable, great at communicating, and helpful with ordering our new credit card readers. We're so excited! Thank you!
Hey, Thank you for your feedback! We’re thrilled you chose Nayax and can’t wait to continue supporting you. The Nayax Team
We are having issues getting the machine to completely work without lossing power. Im also having issues contacting the compliance team. I have called numerous times and I have emailed also so I can send exactly what they need. Customer service is very important to us and it is very frustrating not being able to get anyone on the phone or to call me back.
Hi Richard, We’re sorry for your experience. We’ve shared your details with our team and will handle it. In the future, please don’t hesitate to reach out through [email protected]. The Nayax Team
Hi Matt, We’re sorry for your experience. We’ve shared your details with our team and will handle it. In the future, please don’t hesitate to reach out through [email protected]. The Nayax Team
So far Nayax has been great besides the wait time on the calls. The call back feature and text is a plus though. So far thats all i can say. The MOMA app is very nice and convenient
Hi Zack, Thank you for your feedback! We’re happy to hear you’re enjoying the MOMA app and finding it convenient. We appreciate your note about the wait times- your input helps us improve our service. The Nayax Team
I didn't get a response and I submitted 2 queries.
Hi Lorena, We’re sorry for your experience. We’ve shared your details with our team and will handle it. In the future, please don’t hesitate to reach out through [email protected]. The Nayax Team
Product is great overall. But I had a couple questions and concerns during the buying process and trying to find customer service is literally impossible.
Hey William, Thank you for your feedback! We’re glad to hear you’re enjoying the product. We’re sorry to hear about the difficulties you experienced during the buying process and with reaching customer service. Please don’t hesitate to contact us at [email protected] so we can address your questions and concerns directly. The Nayax Team
This company is the worst! We are stuck with there HIGH percentages and other fees. We weren't even asked if we wanted to go with this company when setting up the vending machine. Whatever you do try to avoid this company at all cost!
Hi, We’re sorry to hear about your frustration, and we appreciate you taking the time to share your feedback. At Nayax, our pricing reflects a complete solution - not just hardware, but secure payments, real-time telemetry, business tools, and dedicated support to help operators grow. Our system also enables you to manage your machines, track inventory per machine and get alerts to reach higher machine availability. We understand that pricing models can be a concern, and we're always listening to feedback like yours to ensure we're delivering value and staying competitive. We’ve sent a request for your account details and would be happy to discuss your experience further. You can also contact us directly at [email protected]. Thank you, Nayax Team
Bought 6 and so far 3 have stopped working within 90 days. I’ve probably spent 10 hrs on each one that has stopped working because tech support makes you run tests, and tests, and tests…. Not to mention you have to be at the machine, call and wait on hold for an hour just to be told they want to run a different test which will take 2 hour! It’s insanity. Then they actually told me they were going to charge me $95 to fix the reader that I just bought that doesn’t work. Sales people are great, but tech support is worthless
Hey Steven, We’re sorry to hear that and have forwarded your review to our customer service team. They’ll provide the best solution for your needs. Feel free to contact us anytime at [email protected].
Nayax was a terrible company to work with. Sold me the incorrect reader for my machine, then told me no refunds. I tried calling and emailing for over 2 months and they refused to help me. Customer service was terrible, and I would not recommend working with this company. There are many other great companies out there.
Hey Daniel, We’re sorry to hear that and have forwarded your review to our customer service team. They’ll provide the best solution for your needs. Feel free to contact us anytime at [email protected].
As a consumer I have encountered more problems with Nayax than successful payments. So much so that I was motivated to write this review here. Businesses, please reconsider working with Nayax if you wish to provide good service for your customers. My experiences are from Paf (casino machines) and Kärcher (car wash) services that should be payed by Nayax. UPDATE: Nayax tried to blame my review on another company. No, Nayax, it is your poorly working services which are causing a headache almost everytime people encounter them.
Hi Joe, We're truly sorry to hear about your experience. However, we weren’t able to locate your details in our system based on the name associated with your profile. We’ve sent you a request for more information and would appreciate it if you could share your details with us. You’re also welcome to contact us directly via email at [email protected]. Thank you!
I have been using Nayax for over 4 years, and I have always been happy with the service Nayax provides. Any issues I have had have been taken care of by their support team in a timely and swift manner. Anyone getting into the unattended retail market should highly consider Nayax.
Cameron, thank you for your continued trust over the past 4 years! We appreciate your recommendation and are glad to be part of your journey in the unattended retail market.
I’ve had multiple issues with Nayax cashless payment readers failing across my vending machines. Each time I call for support, I get a completely different set of instructions from a different rep. No one seems to review the previous troubleshooting steps, so I’m forced to start from scratch, again and again. They’ve had me travel between machines, removing working readers from one machine to test on another, which means pulling more machines out of service and losing more income. I’ve been told to send countless pictures of the same equipment from different angles, and after doing everything they ask, they tell me a supervisor will review the case and I’ll get a decision via email. That email never comes. When I follow up, I’m asked to repeat the whole process again, send new photos, try new steps, speak to someone new, and get more promises that a supervisor will call me. No one ever does. The lack of accountability, consistency, and follow-through is unacceptable. It’s a complete waste of time and money for a business owner trying to keep machines operational. This has easily been one of the worst support experiences I’ve dealt with in any industry.
Hey Giancarlo, We’re sorry to hear that and have forwarded your review to our customer service team. They’ll provide the best solution for your needs. Feel free to contact us anytime at [email protected].
I think two stars is being kind. We have had the Nova Market POS since February. Since that time we have discovered that tge Nova Market POS can't do a lot of the things we were told it would/ could do. We are constantly having issues requiring us to reboot the machine. We can only reach technical support during the hours of 9 am to 5 pm Eastern time. Then yesterday our system went down. We contacted Nayax and quite a while later a tech called us. First he seemed like he didn't know what he was doing. Then he kept getting short and snappy with me because I didn't understand what he was wanting me to do. Finally 5 pm Eastwrn time came and there was suddenly a world wide problem with the Sim card and nothing else he can do. He logged us out of our system so we have no way to even see if the problem got resolved. So on the busiest day of the week for us, we are sitting here with no way the sell our product. I gave them two stars instead of one because the concept is innovative, the follow through is where the problem lies. If we are to be guinea pigs with the system, how about assigning someone that knows the system to assist us?
Hi Hour Bait, We're truly sorry to hear about your experience and we’d like to help resolve this issue as soon as possible. However, we weren’t able to locate your details in our system based on the name associated with your profile. We’ve sent you a request for more information and would appreciate it if you could share your details with us. You’re also welcome to contact us directly via email at [email protected]. Thank you!
I’m not talking about the products, I’m giving one star for the customer service. Customer service line is forever busy. Nobody called back since I put my phone number in their automated system 48 hours ago. I tried to leave messages on their FB page but was censored by the admin because I had complaints. Every time the only person I can find to talk with is from their sales team. I’m taking over a business and need someone help me to transfer the account. The original owner agrees to authorize the transfer. But the problem is I can’t find anyone from Nayax to help with account transfer. Their whole system setup expects the customers to solve all the problems themselves by using their so called “Nayax U” - yeah you’ll have to spend hours and hours scrolling from the very confusing entries to find an answer for a simple question. I consider myself a good learner. However, even with a master’s degree and have a A in statistics, I still find this is very confusing and frustrating. Nothing about Nayax system is intuitive and user-friendly. Do customers all need a IQ over 100 to use your products? Do customers have to spend equal amount of time for a two year masters program just to learn how to use a product? That’s ridiculous. I’ve been using Nayax card readers for a couple of years. Because of all the hassles dealing with their customer service, I’ve lost thousands of dollars during the time waiting for an answer from Nayax. I won’t recommend their products to anyone who runs a small business. Nayax doesn’t care about their customers. Period.
Hi Eden, We're truly sorry to hear about your experience and we’d like to help resolve this issue as soon as possible. However, we weren’t able to locate your details in our system based on the name associated with your profile. We’ve sent you a request for more information and would appreciate it if you could share your details with us. You’re also welcome to contact us directly via email at [email protected]. Thank you!
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