Welcome to Nayax, a global fintech company (NASDAQ; TASE: NYAX) dedicated to providing businesses with a comprehensive payment platform and management system for their operation. Since 2005, we've been at the forefront of the cashless payment revolution, offering innovative IoT services and management solutions for unattended retail. Driven by our customer-first mindset and a commitment to in-house development, Nayax has evolved into a leading omnichannel retail solution provider. With over 1,200 talented employees located in 13 offices around the world, we proudly serve customers in more than 120 countries. We've established partnerships with several global financial institutions in order for our platform to be able to accept over 50 currencies and over 80 major forms of payment. Moreover, Nayax holds a license as a payment institution in Europe. As consumers increasingly embrace digital payment methods, Nayax continuously develops value-added services for our customers. From consumer engagement solutions and customized payment methods to an extensive API suite and a feature-rich mobile wallet app, our fully customizable management system provides an agile ecosystem that empowers merchants to improve their bottom line. Our commitment to innovation and to our customers sets us apart. Rooted in our core values, Nayax's dedicated teams consistently deliver innovative products that meet the evolving needs of retailers and consumers alike. Our mission is to empower retailers by providing them with growth tools and systems that reduce operational costs. At Nayax, we believe in creating a lasting impact on our customers' businesses, converting casual consumers into dedicated followers. By offering consumer engagement tools, loyalty programs, and omnichannel solutions, we help retailers increase their bottom line and accelerate their growth. Important Note: Nayax is a payment provider for vending and other unattended machines, which means we clear cashless payment transactions on behalf of our operators. Any purchase made at a machine with a Nayax cashless payment device will appear on your credit card statement as a Nayax charge. If the charge you are seeing is more than the quoted price of the product on the machine, the operator might have added an extra service charge for credit card purchases. For any charge-related issues or refund requests, please contact the operator directly using the contact details provided on the machine.
Written by the business, not verified by us.Nayax (nayax.com) has a 2.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Business Services and its reputation is poor. 61% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-09-01.
Most reviewers were unhappy with their experience overall. People frequently report terrible customer service, mentioning excessively long waiting times on phone lines, completely unanswered emails, and support teams that fail to provide real solutions to technical problems. Consumers also struggle constantly with faulty hardware devices, incorrect monthly billing statements, and frustrating payment processing issues that severely damage their daily business operations and financial income. However, some reviewers were happy with the assistance they received, noting that the team can occasionally make processes simple and smooth. These customers appreciated the functional setup provided for their specific unattended machine needs.
Auto-generated from all reviews of this business. For reference only.Information shared was excellent. Technology in Nayax rocks
Hey Jamie, Thank you very much for taking the time to share your feedback. We truly appreciate it and look forward to continuing to serve you with pleasure. The Nayax Team.
Nayax is a one stop shop! Great experience
Hey Thanasis, Thank you very much for taking the time to share your feedback. We truly appreciate it and look forward to continuing to serve you with pleasure. The Nayax Team.
This company is horrible to work with when you need to get a hold of someone. I had to get so rude and nasty with them as they literally stoped my reader from taking payment wwithout hour notice that it ws not compliant. WTF!! No notic to let me know that i had to update something! Now 2 days later I still have not talked to the "right department" and they won't call me back.
Hey David, We’re sorry to hear about your experience. We’ve already sent you a request for your contact details so our team can reach out and assist you directly. You’re also welcome to contact us at [email protected] so we can help resolve this as quickly as possible. Thank you.
We are still waiting for a reply to our issue. We were asked to ship our device two months ago, and the tech agent stopped responding once it arrived at their facility.
Hey Madison, We’re sorry to hear about your experience. We’ve already sent you a request for your contact details so our team can reach out and assist you directly. You’re also welcome to contact us at [email protected] so we can help resolve this as quickly as possible. Thank you.
The portal is easy to use, with amazing functionalities and user friendly options
Hey Catalin, Thank you very much for taking the time to share your feedback. We truly appreciate it and look forward to continuing to serve you with pleasure. The Nayax Team.
I have had a very negative experience with Nayax. Their customer support system is essentially non-existent. We have two stations purchased directly from Nayax over two years ago, and we are unable to use them because Nayax does not respond to support requests, and Nayax Romania keeps putting us off from one month to the next. This is very disappointing on Nayax's part.
Hey Calin, We’re sorry to hear about your experience. We’ve already sent you a request for your contact details so our team can reach out and assist you directly. You’re also welcome to contact us at [email protected] so we can help resolve this as quickly as possible. Thank you.
Absolutely awful support, can’t wait to replace soon. I’ve edited this review since your responses are the same to all bad reviews, honestly your support is absolutely appalling resulting in huge loss of revenue. Your support could not be worse if you tried!
Hey James, We’re sorry to hear about your experience. We’ve already sent you a request for your contact details so our team can reach out and assist you directly. You’re also welcome to contact us at [email protected] so we can help resolve this as quickly as possible. Thank you.
Nayax brands themself as customer service for unattended machines but the machine is faulty, they have slow response times, and all they did was tell me to go through the owner, which I explained wasn’t possible. I am no longer at the location of the machine and the owner never provided contact information to contact them. Thus, I waited a week and a half with no solution and no help from their “customer service team”
Hi, We’re sorry to hear about your experience. However, we don’t recognize you as a Nayax customer. We’ve sent a request for more details to follow up, but haven’t received a response. We’d be happy to assist you if you contact us via email at:[email protected] Thank you.
STAY AWAY FROM NAYAX VERY BAD SUPPORT, IF SOMETHING GOES WRONG THEY SAY PSO IS YOURS AND ITS YOUR PROBLEM !!! I WONDER WHAT FOR WE PAY MONTHLY FEE AND COMMISSIONS !!!
Hey Mario, We’re sorry to hear about your experience. We’ve already sent you a request for your contact details so our team can reach out and assist you directly. You’re also welcome to contact us at [email protected] so we can help resolve this as quickly as possible. Thank you.
Very disappointed with NAYAX. We were told by Coin Solutions, and confirmed by NAYAX via email, that we could have weekly payments into our account to align with our banking schedule. This was a key reason we chose NAYAX over other providers. After paying for the device and installing it, we were suddenly told that payments are monthly only. This completely contradicts what we were promised. The worst part has been the after-sales service – it has been terrible. Instead of resolving the issue or even acknowledging the miscommunication, we’ve been left feeling ignored and let down. We signed up with NAYAX based on clear assurances, and having them go back on those promises is unacceptable. If weekly payments are not possible, this should have been made crystal clear before we invested in their hardware. Would not recommend NAYAX to anyone who values transparency or decent support after purchase.
Hey Kushal, We’re sorry to hear about your experience. We’ve already sent you a request for your contact details so our team can reach out and assist you directly. You’re also welcome to contact us at [email protected] so we can help resolve this as quickly as possible. Thank you.
everything is good
Hey Ferenc, Thank you so much for your kind words! We’re thrilled to hear about your positive experience.
Nayax takes waaay too much of a percentage&fee to use their card reader!! Tried to get out of our contract last December when it was ending&couldnt..but this December better believe if changes are not made we are DEFINITELY cutting ties one way or another!
Hi, We’re sorry to hear about your frustration, and we appreciate you taking the time to share your feedback. At Nayax, our pricing reflects a complete solution - not just hardware, but secure payments, real-time telemetry, business tools, and dedicated support to help operators grow. Our system also enables you to manage your machines, track inventory per machine and get alerts to reach higher machine availability. We understand that pricing models can be a concern, and we're always listening to feedback like yours to ensure we're delivering value and staying competitive. We’ve sent a request for your account details and would be happy to discuss your experience further. You can also contact us directly at [email protected]. Thank you, Nayax Team
I have been trying to get into contact with customer support for the last 2 weeks and every time I get no response or call back because the Nayax team members are busy. Can someone help me out to set up my Bank account to my Nayax account card reader?
Hey Andrew, We’re very sorry to hear about your experience and appreciate you bringing this to our attention. We’ve forwarded your details to our support team to handle this matter, and someone will be in touch with you.
Hey David, Thank you so much for your kind words! We’re thrilled to hear about your positive experience.
Its been a month and my account still isn't fully set-up... Tech support is great though. Doesn't make any difference if you never get the money spent on your machines.
Hey Robert, We’re sorry to hear about the delay with your account setup, and we truly appreciate your feedback. Thank you for sharing your experience, our team is looking into this to ensure it’s resolved as quickly as possible.
Perfect service Vendio solutions
Hey Rick, Thank you for your feedback! We’re thrilled you chose Nayax and can’t wait to continue supporting you.
I bought a new device that took 4 calls to get configured. Once configured, it will not communicate with my change machine. Though this was a replacement card reader for an existing system, the wrong cable was sent. I have called 7 times and left 3 messages for the sales team over the last week to get it replaced but no one has ever answered or returned my message.
Hey Rick, We’re very sorry to hear about the difficulties you’ve faced with your new device and the lack of response from our team. This is not the experience we want for our customers. We’ve shared your details with the relevant team so they can review your case and reach out to you directly.
Brilliant service that made the process simple
Hey Ryan, Thank you so much for your kind words! We’re thrilled to hear about your positive experience.
Hey Jamey, Thank you for your feedback!
As with most companies today, trying to speak with a live agent to troubleshoot is an exercise in futility.
Hey Jack, We’re sorry to hear about your experience trying to reach us. We understand how important it is to connect with a live agent when troubleshooting. Your details have been forwarded to the relevant team so they can follow up with you directly.
100 reviews matching
Upgrade
Elavon U.S.
Kurv
MoneyGram International
Dodo Payments
turbify.com
MassPay
Grey