Welcome to Nayax, a global fintech company (NASDAQ; TASE: NYAX) dedicated to providing businesses with a comprehensive payment platform and management system for their operation. Since 2005, we've been at the forefront of the cashless payment revolution, offering innovative IoT services and management solutions for unattended retail. Driven by our customer-first mindset and a commitment to in-house development, Nayax has evolved into a leading omnichannel retail solution provider. With over 1,200 talented employees located in 13 offices around the world, we proudly serve customers in more than 120 countries. We've established partnerships with several global financial institutions in order for our platform to be able to accept over 50 currencies and over 80 major forms of payment. Moreover, Nayax holds a license as a payment institution in Europe. As consumers increasingly embrace digital payment methods, Nayax continuously develops value-added services for our customers. From consumer engagement solutions and customized payment methods to an extensive API suite and a feature-rich mobile wallet app, our fully customizable management system provides an agile ecosystem that empowers merchants to improve their bottom line. Our commitment to innovation and to our customers sets us apart. Rooted in our core values, Nayax's dedicated teams consistently deliver innovative products that meet the evolving needs of retailers and consumers alike. Our mission is to empower retailers by providing them with growth tools and systems that reduce operational costs. At Nayax, we believe in creating a lasting impact on our customers' businesses, converting casual consumers into dedicated followers. By offering consumer engagement tools, loyalty programs, and omnichannel solutions, we help retailers increase their bottom line and accelerate their growth. Important Note: Nayax is a payment provider for vending and other unattended machines, which means we clear cashless payment transactions on behalf of our operators. Any purchase made at a machine with a Nayax cashless payment device will appear on your credit card statement as a Nayax charge. If the charge you are seeing is more than the quoted price of the product on the machine, the operator might have added an extra service charge for credit card purchases. For any charge-related issues or refund requests, please contact the operator directly using the contact details provided on the machine.
Written by the business, not verified by us.
Is Nayax legit?
Nayax (nayax.com) has a 2.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Business Services and its reputation is poor. 61% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-09-01.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. People frequently report terrible customer service, mentioning excessively long waiting times on phone lines, completely unanswered emails, and support teams that fail to provide real solutions to technical problems. Consumers also struggle constantly with faulty hardware devices, incorrect monthly billing statements, and frustrating payment processing issues that severely damage their daily business operations and financial income.
However, some reviewers were happy with the assistance they received, noting that the team can occasionally make processes simple and smooth. These customers appreciated the functional setup provided for their specific unattended machine needs.
Auto-generated from all reviews of this business. For reference only.
Nayax Refuses To Give Refund For Item They Have Not Even Shipped Yet
I bought a used vending machine with a Nayax card reader. I needed to have the card reader transferred from the original owner to my name. I was unable to locate the original owner for 10 days and Nayax told me the only solution was to buy a new card reader. I bit the bullet and purchased a whole new reader. Well, 2 days after that, the original owner finally responded and authorized the change into my account. Nayax has not even shipped my new reader yet and won’t let me cancel my order. They say that my purchase is non-refundable. I am extremely disappointed that this is how they do business and it does not sit right with me. I have 10 locations that I have been contracted to put vending machines in, and I will not be using Nayax. Terrible customer service and ethics.
Reply from Nayax2025-06-19
Hey Cody,
We’re sorry to hear that and have forwarded your review to our customer service team. They’ll provide the best solution for your needs.
Feel free to contact us anytime at [email protected].
Only purchased my card readers today and already had enough of their awful website and sign up process. Links don’t work, buttons don’t work and customer service never respond. Stay far away because you’ll be wasting your money
Reply from Nayax2025-06-05
Hey Ryan,
We’re sorry to hear that and have forwarded your review to our customer service team. They’ll provide the best solution for your needs.
Feel free to contact us anytime at [email protected].
Every step of the way all the way through the introduction to signing the declaration 📜 has been a wonderful and one of my best learning processes I have had. The onboarding department was clear 👌🏽 with communication 👏🏽 whether over the phone or through email. They were precise and knowledgeable. This was my first time going through this process and Nayax was able to help me through it. Waiting Patiently for atleast 10 business days so I can log in and get started. Thanks 😊 Nayax for everything ❤️ this is the beginning of a beautiful 😍 relationship.
Reply from Nayax2025-06-19
Thank you, Santonn, for the amazing feedback!
We love hearing about positive onboarding experiences - it's what drives us to keep delivering the best service possible.
This is just the beginning of a great partnership.
As an IS integrator, I can honestly say that the customer success and techical support is simply incredible. Always helpful and they tend to go above in beyond when addressing business needs and technical limitations. As someone who is working with lots of software companies, this is a breath of fresh air.
Reply from Nayax2025-06-19
Thanks, Iliya, for the great review!
We're proud to be called a breath of fresh air - with customer success and tech support that go above and beyond.
ABSOLUTE RIP OFF they charge a fee per machine monthly (vending machines) which is ridiculous. Using software should be a flat monthly fee not per machine you guys are just greedy. and on top of that they charge 6% of every cc sale. that turns into minimum 12% (when you account for cost of goods) and closer to 15% on items where you dont have a 100% mark up. Absolutely bs. There are plenty of other providers out there that dont charge even close to these fees. also the machine cost close to $600 just to buy.
Reply from Nayax2025-05-20
Hi,
We’re sorry to hear about your frustration, and we appreciate you taking the time to share your feedback.
At Nayax, our pricing reflects a complete solution—not just hardware, but secure payments, real-time telemetry, business tools, and dedicated support to help operators grow. Our system also enables you to manage your machines—track inventory per machine and get alerts to reach higher machine availability.
We understand that pricing models can be a concern, and we're always listening to feedback like yours to ensure we're delivering value and staying competitive.
We’ve sent a request for your account details and would be happy to discuss your experience further. You can also contact us directly at [email protected].
Thank you,
Nayax Team
This company is terrible. Do not buy from them. I spent $350 for the box and then I have $200 for technicians trying to install the box over the last 2 weeks. ($550 total). 1 technician runs an arcade with 100 machines, and the second technician fixed pin-ball machines for a living. After talking with the Nyax support several times, their answer was basically the wiring was bad (all they did was restart it several times and didn't do anything with the settings. It's been 2 weeks, I'm out $550 dollars, and probably $100 more because no one is able to use the credit card set up. The obvious is the CC reader is defective, however, they never offered to send a ne one, just stated they'd restart the current one or the wiring was hooked up incorrectly (again, I paid 2 professional technicians to hook it up). I would like Nyax to send someone out; send me a new reader; or just give me my money back (including my technician fees). DRM MANAGEMENT CHI LLC
Reply from Nayax2025-05-07
Hey Dave, We're sorry to hear that and have forwarded your review to our customer service team. We saw that they’ve already reached out to you and hope they’ll provide the best solution for your needs. Feel free to contact us anytime at [email protected].
As a pet store, I use two solutions – vending and in-store cash register. The service is excellent, sales have increased, and I’m very happy with Nayax.
Reply from Nayax2025-04-14
Thank you, Julian! We're so glad to hear that both our vending and in-store solutions are helping boost your sales. It’s great working with businesses like yours, and we’re proud to support your success!
Thanks for the great feedback! We're glad you find our support reliable and our DIY tools helpful. Looking forward to continuing to support your vending business!
We are very happy with the Nayax product in our Gemstone heart ♥️ vending machine because it works very continuously without any problem. The support is awesome. They help us with any problems to be successful in the future big thank you to Nayax team.
Reply from Nayax2025-04-14
Thank you so much, Christian! We’re thrilled that our solution has been running smoothly in your Gemstone Heart vending machine. Your kind words about our support mean a lot—we’re always here to help and happy to grow with you!
Nayax has been a game changer for us in growing the business since day 1. The MoMa app itself set it apart from others competitors on the industry. While being with Nayax for multiple years customer support has always been a smooth and seamless process. Without incorporating Nayax within my business, I wouldn’t know where I would be.
Reply from Nayax2025-04-01
Hey Marcel, Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with us. Your feedback motivates us to continue delivering excellent service. We truly appreciate your support!
I have been using Nayax across 2 different car wash locations for a couple years now and everytime I implement the device on a new machine its making operating my business that much easier and seamless. I now have VPOS Touch devices on my car wash bays, vacuums, token machine, and vending machines.
I love the app management. I remotely activate my car wash for customers all the time or vend some tokens as a gift of appreciation and to keep them coming back. I thought the device was loaded with features and then I put them on my vending machines and now I have a full inventory managment system and analytics. Im looking forward to see what Nayax comes out with next.
Reply from Nayax2025-03-31
Hey Nathan, Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with us. Your feedback motivates us to continue delivering excellent service. We truly appreciate your support!
Nayax has changed my business for the better! As a vending and amusement machine operator, Nayax has provided my customers with a cashless option for interacting with my machines, which in turn has taken machines doing $60 per month in sales to over $600 per month. A complete game changer! I also love all of the monitoring options Nayax provides including inventory management, cashbox management, and even monitoring to ensure that all of my machines are powered on an working. I wouldn't use any other credit card reader company out there because Nayax is the BEST!
Reply from Nayax2025-03-31
Hey, Thank you for your amazing review! We’re so glad you had a great experience with us. Your support is invaluable, and we’re excited to continue providing you with the best service possible.
We have been trying to set up our charging lockers for 4 months now and have been unsucessful. The technical support and nayex spain is extremley difficult to get in touch with and we are unable to get the machines working. US, UK all happy to try and help but as we are in Spain they care struggling as require Spain, Contact number spain never answer. Since posting this Nayax Spain have been on this and done everything which was asked which is why I have changed the review from 1 star to 3. If this had been done in the first place it would of been a 5.
Reply from Nayax2025-03-24
Hello. We're sorry you've had difficulty getting in touch with Nayax Spain. Please feel free to email your contact information to [email protected] and we will do our best to put you in touch with the right people.
Nayax is highly dedicated to their customers and offers exceptional service and support overall. Working with their teams is a breath of fresh air with their professional approach. Their Products such as their VPOS Touch that allows consumers' to expand and grow their potential by offering alternative payment methods is definitely a massive positive in our book. They are innovators that are consistent with maintaining a high standard of solutions and are committed to Continual improvement. Nayax is more than just their products, they have easy to use management suites that drive growth and streamline operations. We highly recommend Nayax for their comprehensive features and benefits that they offer. Top-Notch!
Reply from Nayax2025-03-31
Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with us. Your feedback motivates us to continue delivering excellent service. We truly appreciate your support!
It’s the system serious vending professionals rely on..
We made the switch from Cantaloupe to Nayax about 3–4 years ago (back when MoMa was in its first version), and honestly, we haven’t looked back. Setup is super easy—just an MDB wire and an antenna, and you’re good to go. The product mapping feature and mobile app are game-changers, and if you want to take it even further, the app even generates picklists for prekitting. If you're getting into the vending business, this is where efficiency starts. It’s the system serious vending professionals rely on, and for good reason. Our customers love how smooth the payment process is, and so do we. Highly recommend!
Reply from Nayax2025-03-31
Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with us. Your feedback motivates us to continue delivering excellent service. We truly appreciate your support!
I have been with Nayax for about 3 years now. Anytime I need anything, support is on the phone with me troubleshooting in the field. Not only will they help you with their device they will help you with your specific machine to make sure its configured correctly. Customers love the interactive screen for payments! The ability to print a fill page is a game changer! Payments drop right on time every Thursday!
Reply from Nayax2025-03-31
Hey Mike, Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with us. Your feedback motivates us to continue delivering excellent service. We truly appreciate your support!
99% of my interactions with support are positive. Works great and has a lot to offer. The fees are not bad, very little impact to the pricing of my products. Would recommend Nayax.
Reply from Nayax2025-03-31
Hey Alden, Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with us. Your feedback motivates us to continue delivering excellent service. We truly appreciate your support!
Reliable and Efficient Credit Card Processing for Vending Machines!
I've been using Nayax credit card readers on my vending machines for years, and I couldn't be happier with their performance. The readers are reliable, process transactions quickly, and accept multiple payment methods, including contactless and mobile payments. The seamless integration with my vending business has made managing sales and tracking revenue much easier.
The Nayax platform offers excellent remote monitoring and real-time reporting, which helps me stay on top of my business without having to be on-site constantly. Their customer support is also responsive and helpful whenever I have questions.
If you're looking for a dependable and user-friendly credit card processing solution for your business, Nayax is definitely worth considering!
Reply from Nayax2025-03-31
Hey, Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with us. Your feedback motivates us to continue delivering excellent service. We truly appreciate your support!
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