Bad on so many levels
My experience with Sole was just bad on all levels. I bought the SRVO (FItness trainer) Complete. They shipped SOME of the accessories twice, some not at all, and did not send the main unit. They spent more time trying to get the duplicate accessories back than they did to get me the items I have yet to receive a MONTH later. You can't call them. You can only email and it typically takes days to hear back. I can't review the hardware itself because I still don't have it. But the customer service and sense of urgency is completely missing.....They were perfect in the department of collecting my money.