This company is completely unreliable
I am extremely disappointed with my experience with this company. I placed an order on June 8, and my credit card was charged $41.43 the same day. On July 14, I received an email claiming that my shirt had shipped, but the tracking link provided did not work. Instead of showing any shipping information, it opened a blank page. As of July 24, I still have no proof that my order has actually shipped or that it is being fulfilled. I attempted to contact the company using the phone number listed on its website, only to receive a message stating that the voicemail box had not been set up. I also tried sending an email to their help email address and again the email didn’t respond. The lack of communication and the inability to reach customer service are unacceptable. Because I have received neither my order nor any verifiable shipping information, I will be contacting my credit card company to dispute the charge and request a full refund. Based on my experience, I cannot recommend this company. Customers deserve accurate shipping information, responsive customer service, and confidence that their orders will be delivered as promised and The Red First fell well short of that.