Meh!
Product appears okay. Shipping took way too long.
About TheRedFirst.com
Data updated- Website
- theredfirst.com
- Category
- Events & Entertainment
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 103 reviews
- Replies to negative
- 98% (48/49)
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About this business
We are always working to add new and exciting products to our website, so be sure to check back regularly to see what's new. And if there's something you'd like to see us offer, please don't hesitate to get in touch – we'd love to hear from you!Thank you for choosing our website, and we look forward to serving you.
Written by the business, not verified by us.Is TheRedFirst.com legit?
TheRedFirst.com (theredfirst.com) has a 3.0 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 49% rate it 4 stars or higher while 40% give 1 star; The business has replied to 98% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-11.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers frequently describe the impressive quality of the fabric and note that the printed designs look vibrant and precise on the clothing items. Additionally, people find the website simple to navigate while experiencing helpful support when minor questions arise during purchases. Some reviewers were not happy with extended shipping durations and tracking details that showed little movement for weeks. A few other people also felt that customer service representatives were unhelpful when dealing with requests for order cancellations and refunds. Others mentioned encountering unexpected sizing inconsistencies across different apparel styles purchased from the store.
Auto-generated from all reviews of this business. For reference only.What people say
It took 2 orders to get product to…
It took 2 orders to get product to right spot
Reply from TheRedFirst.com2026-08-05
We're sorry it took two shipments to get your order to the correct destination. We appreciate your patience and understanding, and thank you for your support.
The product took a very long time for…
The product took a very long time for an "American-owned business." Noticed the products were shipping from China
Reply from TheRedFirst.com2026-08-05
We're sorry for the delay and appreciate your feedback. Although your order was delivered some time ago, we understand your disappointment and sincerely apologize for the experience. Thank you for your support.
Order canceled a month later because they couldn't ship to my address?!
I ordered an anniversary gift about a month ago (July 8th). On July 16th they asked my to confirm my address which I did immediately the same day. By July 26th I still hadn't received any information that my package had been shipped so I sent another email asking them what that status is. They told me 3 days later that they are working on it but there might be a "slight" delay. Then on July 31st I received an email that they weren't able to ship to my address at all! It took them a month to realize this and only after I double checked!! In the meantime I have had to order somewhere else because I need it for my anniversary.. I have asked for a refund and hope I will get my money back soon at least. Overall terrible experience with this company.
Reply from TheRedFirst.com2026-08-05
We're sorry for the inconvenience. Unfortunately, our carrier was unable to ship to your address in Denmark. As soon as this was confirmed, we processed your full refund. We sincerely apologize for your experience.
Ordered a Descendant of a Patriot…
Ordered a Descendant of a Patriot t-shirt. My delivery came quickly but when opened I had received the shirt for another customer. Likely just mixed up shipping labels which happens. I simply contacted the RedFirst customer service team and sent them pictures of the shirt I received in error. They reprocessed my order and I have received the correct shirt. Very pleased with the quality of the shirt and the graphics. I would definitely order other items from them.
Reply from TheRedFirst.com2026-08-05
Thank you for your understanding and for giving us the opportunity to make things right. We sincerely apologize for the shipping mix-up, and we're delighted to hear you received the correct shirt and are happy with its quality. We truly appreciate your support and look forward to serving you again!
Item pricey.shipping very slow for that…
Item pricey.shipping very slow for that cost .
Reply from TheRedFirst.com2026-08-05
We're sorry for the shipping delay and appreciate your feedback. Thank you for your patience and for your support—we'll continue working to improve both our shipping speed and overall service.
I was expecting a traditional sturdy…
I was expecting a traditional sturdy mat, with rubber backing and not a flimsy "blow away" mat that arrived. I feel thee advertisement was misrepresenting leaving me to search for another doormat of higher quality.
Reply from TheRedFirst.com2026-08-05
We're sorry to hear the doormat didn't meet your expectations. Although your order was delivered some time ago, we sincerely apologize for your disappointment and appreciate your feedback. Thank you for your support.
This is a drop-shipping front company
This company goes out of its way to stress they are an American business. Based on my experience and other reviews, this stresses credulity to the point of breaking. The “American” component appears to just be a drop shipping front for a Chinese manufacturer. They are quick to generate a USPS shipping label which will sit on a shelf for WEEKS waiting for your order to reach the U.S. Checking up on the delay will be met with an excuse shell game. If they had been up-front about the arrangement and the shipping timeframe I’d be willing to cut them some slack but the subterfuge earns them a one star rating. I upped it to two stars because the quality of the order - after it finally arrived - was decent. But I won’t be ordering from them again and suggest you give a company with a genuine American manufacturing facility your business.
Reply from TheRedFirst.com2026-07-31
We're very sorry for the shipping delay and the frustration it caused. We sincerely apologize that your experience didn't meet your expectations. Thank you for your feedback—we truly appreciate it and will continue working to improve our service.
This is a well-crafted scam
This is a well-crafted scam. The first order was "lost in shipping." The replacement order was initiated by them on July 6. As of July 28 there is still no update. I've requested a refund. It's worth noting that I placed the original order in May... so I was patient as they jerked me around with apologies for 2 months before I finally got a refund. If they really want to apologize, they'll send the shirt free.
Reply from TheRedFirst.com2026-07-31
We're sincerely sorry for the delay and the frustration you've experienced. Please send us your order number or contact us again at our support email, and we'll check your case immediately. If your replacement has been lost in transit, we'll make sure it's resolved as quickly as possible, including processing a full refund if applicable.
Never received product
Never received product. Ordered beginning of July. It is now July 28th. This was to be a gift for a veteran. Very disappointed. VERY unhappy. DO NOT ORDER FROM THIS COMPANY!!
Reply from TheRedFirst.com2026-07-31
We're very sorry for the delay and understand your disappointment. We checked your order, and it's currently in transit with an estimated delivery date of August 5. We sincerely apologize for the inconvenience and appreciate your patience while the carrier completes the delivery.
Do not buy from theredfirst.com
I ordered a USA soccer inspired baby’s onesie from The Red First and what I received was 4” shorter in length than what their size guide listed. When I reached out to their customer service, I was asked to send photos of the garment with a tape measure on top to prove that the garment was shorter than what was listed in their size guide. I sent the requested photo along with a screenshot from theredfirst.com showing their own size guide which showed the size I ordered was supposed to be 16.7” long. What I was received is only 12.7” long. That’s close to a 25% size mistake. After several email exchanges, they said that the size difference was “within the normal production tolerance.” They then refused to refund my money or send me the correct size. A 4” difference in length is a huge difference for baby clothing. Do not buy from this company.
Reply from TheRedFirst.com2026-07-31
We're sorry to hear about your experience. We've reviewed your order and confirmed it was produced according to the selected size. We appreciate your feedback and will continue working with our production team to improve sizing consistency. For a more comfortable fit, we recommend choosing one size up in the future. Thank you for your feedback.
Scammed like everyone else
Echoing everyone else, I wish I saw these reviews before placing an order! I too ordered on 6/26, received the "label had been created" email on 6/30 & still no order. I have emailed, I have called & zero response. What a scam! I'll be doing a charge back to get my money back.
Reply from TheRedFirst.com2026-07-28
We're very sorry to hear about your experience and sincerely apologize for the frustration caused. We'd like to assure you that we are not a scam, and we'd really appreciate the opportunity to look into this for you. Could you please reply with your order number or the email address used for your purchase? We'll check the status of your order immediately and provide you with an update as quickly as possible. Thank you, and we hope to have the chance to make this right.
Excellent service and excellent books…
Excellent service and excellent books and fast shipping
Reply from TheRedFirst.com2026-07-27
Thank you so much for your wonderful review! We're delighted to hear that you were happy with our service, the quality of the products, and the fast shipping. Your kind words truly mean a lot to our team and motivate us to continue providing the best experience possible. We sincerely appreciate your support and look forward to serving you again in the future!
So many great items to chose from at a…
So many great items to chose from at a great price
Reply from TheRedFirst.com2026-07-27
Thank you so much for your kind review! We're thrilled to hear that you enjoyed our selection of products and found great value in your purchase. Your support means a great deal to our team, and we're grateful you took the time to share your experience. We look forward to serving you again and hope you find even more favorites in the future!
Items don't get shipped
I have ordered two shirts from this company. I receive a tracking number and weeks later the USPS is awaiting the item. The customer service number goes to a message stating "Voicemail has not been set up." They do respond to emails with "sincere apologies" but I still have not received my items.
Reply from TheRedFirst.com2026-07-17
We're very sorry for the frustration and inconvenience you've experienced. We sincerely apologize for the delay. We'll check the status of both of your orders right away and follow up with you as soon as possible. Thank you for your patience—we appreciate the opportunity to make this right.
Ordered two 250th celebration items…
Ordered two 250th celebration items ($75) mid-June with a delivery date of July 1. Neither item was delivered by that date. At least one item was shipped from CHINA on July 6th. The last item was not received until July 15th. Customer service is just filled with platitudes and excuses. DON'T BUY FROM THEM
Reply from TheRedFirst.com2026-07-20
We're sorry to hear that you were disappointed with your experience. We sincerely apologize for any frustration this may have caused and truly appreciate you taking the time to share your feedback.
No refund for order coming late
I placed an order on June 7 of two T-shirt for 4 of July, planned to travel with my shirts on July 1st. I jut got one email about my order was processed, no more update about the delivery day! I emailed them and don’t have any respond, called no response either, the shirts came until July 3rd afternoon, of course I wasn’t at home at that day because I travelled, I try to get a return and refund and they tells me No because the shirts came on time! Is ridiculous, I DON’T , RECOMMEND THIS STORE AT ALL, btw was the first time buying with them!
Reply from TheRedFirst.com2026-07-16
We're sorry your experience didn't meet your expectations. Our support team has already reviewed your case and responded based on our policy. We sincerely appreciate your feedback and apologize for the disappointment.
Horrible customer service, long shipping, chinease company
They claim to be an American company but everything is drop shipped from China which means shipping take 4 plus weeks. They sent me the wrong size shirt. I had screenshots of the cart and the order was processed wrong. They told me I cannot exchange it for a larger size but they would give me a discount to order a new one. horrible customer service, long shipping, NO RETURNS. buyer beware.
Reply from TheRedFirst.com2026-07-16
We're sorry to hear about your experience. Our team processed your order according to the size selected at checkout. If you believe there was an error, please contact us directly—we'll be happy to review your case and do our best to help.
Shirts great gifts
Shirts great gifts! Great quality and creativity . Very professional with service, product and delivery
Reply from TheRedFirst.com2026-07-16
Thank you so much for your kind words and support! We're delighted to hear you loved the shirts and had a great experience with our service. We truly appreciate your review!
Did not receive merchandise
Did not receive merchandise. Status says "Shipped" but post office says only "label was created". Address is a home, not business in Texas. BBB in Texas says the company is not registered to do Business in Texas. Really just a China SCAM.
Reply from TheRedFirst.com2026-07-16
We're sorry to hear about your experience. Please rest assured that we're here to help. Kindly send us your order number, and we'll investigate your shipment and work to resolve the issue as quickly as possible.
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