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Is TheRedFirst.com legit?
TheRedFirst.com (theredfirst.com) has a 3.0 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 49% rate it 4 stars or higher while 40% give 1 star; The business has replied to 98% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-11.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently describe the impressive quality of the fabric and note that the printed designs look vibrant and precise on the clothing items. Additionally, people find the website simple to navigate while experiencing helpful support when minor questions arise during purchases.
Some reviewers were not happy with extended shipping durations and tracking details that showed little movement for weeks. A few other people also felt that customer service representatives were unhelpful when dealing with requests for order cancellations and refunds. Others mentioned encountering unexpected sizing inconsistencies across different apparel styles purchased from the store.
Auto-generated from all reviews of this business. For reference only.
Military tribute coins were beautifully done. Adding to his memorial shadow box. Thank you very much for these. Recommended for everyone. Great quality and awesome price.
Reply from TheRedFirst.com2026-07-06
Thank you so much for your wonderful 5-star review!
We're truly honored that our military tribute coins could be a meaningful addition to your memorial shadow box. Knowing that you were pleased with the quality, craftsmanship, and value means a great deal to our team.
Your recommendation and kind words are sincerely appreciated and motivate us to continue creating products that help preserve special memories.
Thank you again for choosing The Red First. We wish you and your family all the best.
My order #TRF59305521 I placed my order on 6/14. As of now tracking states label created 6/23 and that’s where it stops. The package is not shipped and I have no idea where it is. This as many others have wrote is a fraudulent company. I liked the design of the shirts on the site but appears they will never arrive. No replies from the email for help on the site. I’ll be disputing the charge for a refund since no shirts no response from emails
Reply from TheRedFirst.com2026-06-30
We're truly sorry for the delay and the frustration you've experienced. We've sent you an email with a proposed solution for your order. Please check your inbox (and spam/junk folder if needed), and we'll be happy to assist you further. Thank you.
I ordered two custom shirts and got a tracking number just two days later. For the last 12 days, the only update has been “Label Created.” It doesn’t look like this package ever actually shipped.
Customer service was completely useless. They said they’d contact the carrier, never followed up, and when I asked to cancel and get a refund, they told me I couldn’t because the order is “in transit.” How is it in transit if it appears to have never left your facility?
Worst experience ever. Based on my experience and the many similar reviews here, don’t order from this company. Total scam.
Reply from TheRedFirst.com2026-06-30
We're truly sorry for the delay and the frustration you've experienced. We understand why you're concerned, especially with the tracking showing only "Label Created."
Please rest assured that we are checking with the carrier and pushing your shipment as a priority. We sincerely apologize for the inconvenience and appreciate your patience while we work to resolve this as quickly as possible.
Ordered from this company bc I thought it was a US based company and would be fairly quick and honest. Received email on the June 23rd saying my order shipped but yet there's no updated tracking showing where my shipment is, no idea? Costumer service number doesn't work "Mail box not set up". I've sent email request and received NOTHING! My order # TRF59308818, shirts for my granddaughter for the 4th. Which does me NO GOOD if it doesn't arrive b4 the 4th. I dont understand how ppl can start businesses Ike this without any knowledge or expertise in how to run a business. You must have follow up, open contact and standards!!
I see now, nobody is being replied to anymore. FB needs to be sued for fraud!
Reply from TheRedFirst.com2026-07-06
We're very sorry for the delay and the frustration you've experienced.
We've checked your order and are following up with the carrier to verify the shipment status. We'll continue to monitor it and do our best to have it delivered as soon as possible.
We sincerely apologize for the inconvenience and appreciate your patience.
This company takes your money for its overpriced merchandise, threatens a tariff charge for items it claims are made in the U.S., sends bogus "your item has shipped" emails with tracking, but then the supposedly shipped package is never picked up by the shipper weeks later. This company is hoping you don't notice your order is perpetually in limbo. Total scam.
Reply from TheRedFirst.com2026-07-06
We're sorry to hear about your experience.
Could you please provide your order number so we can check the status of your shipment and investigate this for you? We'll review the details and get back to you as quickly as possible.
The Red First LLC claims to be American-owned and made in the USA, I strongly disagree! The package ships to you directly from China & when communicating by email, the syntax is not how we formally communicate in the U.S.
Ordering was easy, and the shirt’s quality was okay. But the returns process is a joke!!!
I ordered a shirt my husband wanted for Father’s Day (just a generic item from their site). Before purchasing, I reviewed their return policy, which says eligible items must be in the same condition, unworn, with tags, and in original packaging—but it never explains what eligible is. My husband tried the shirt on, it was the wrong size (my fault). I called the phone number provided multiple times, but no matter when I called, I only reached a voicemail saying the mailbox wasn’t set up. I emailed the company and got a reply after a few days, only to be told I couldn’t return the item because it was my mistake ordering the wrong size. I will NOT be ordering from this company again!!
Reply from TheRedFirst.com2026-06-30
We're truly sorry for the disappointment and frustration you experienced. We sincerely apologize that we didn't meet your expectations and appreciate you taking the time to share your feedback.
Thank you for your understanding.
I placed my order with “The Red First” on the 15th, and on the 19th they told me it was “on its way.” That statement was false. The tracking only shows that a shipping label was created! Today is 6/27/26 —there is no indication that the package has actually been shipped.
This is completely unacceptable. They’re lack of transparency and conflicting information make their business appear fraudulent. I will be reporting this. Buyers beware! I even paid for second day.
They also have a 714 phone number, yet your business appears to be operating out of Texas.
Reply from TheRedFirst.com2026-06-28
We sincerely apologize for the confusion and frustration caused by the shipping update.
We understand your concerns and will immediately check your order status with our fulfillment and carrier team to clarify the situation and assist you further.
Thank you for your patience and understanding.
This company claims to be an American company. So I ordered something over a month ago for Fourth of July. Look at tracking and see it coming from china. I thought I was supporting an American Business for Celebration of America. That was kind of disappointing. Had to update it because I was blown away by the shirt when it did finally come in. Beautiful design!!! Just as pictured.
Reply from TheRedFirst.com2026-06-28
Thank you for your feedback and for sharing your experience.
We’re sorry for any confusion regarding shipping, and we understand your disappointment with the delay and origin of shipment.
At the same time, we’re really glad to hear you were happy with the shirt once it arrived and that you liked the design and quality.
We truly appreciate your support and understanding.
Ordered a revolutionary war descendent T-shirt for my mom and it’s been sitting waiting to ship for over two weeks now. Wouldn’t upgrade the shipping to get it here before July 4.
Update 6/28/26. They responded today and tracking shows it will be delivered 7/3/26. Two previous contacts with customer service did not result in updates to the shipping
Reply from TheRedFirst.com2026-06-28
We sincerely apologize for the delay with your order and understand your frustration regarding the shipping timeline.
We will immediately check your order status with our fulfillment team and follow up with you directly via email as soon as we have an update.
When I went to the red first website, I was doing so to make a donation after the murder of Charlie Kirk. After buying several shirts, one for rack of my four kids and one each of my wife and I.
Since buying the shirts I have continued to receive email from the group and I have bought several more shirts because I like the messages that they put on the shirts.
The website is easy to use and the shirts are made of quality fabric.
Reply from TheRedFirst.com2026-06-28
Thank you so much for taking the time to share your experience with us.
We truly appreciate your support and are very glad to hear that you’re happy with the quality of the shirts, the designs, and your overall experience on our website. It means a lot to know that the products and messages resonate with you and your family, and we’re grateful for your continued trust and repeat orders.
We’ll continue working hard to maintain and improve our product quality and service so your future experiences remain just as positive.
Thank you again for your kind words and support.
I am extremely disappointed with my experience with this company. I placed an order on June 8, and my credit card was charged $41.43 the same day. On July 14, I received an email claiming that my shirt had shipped, but the tracking link provided did not work. Instead of showing any shipping information, it opened a blank page.
As of July 24, I still have no proof that my order has actually shipped or that it is being fulfilled. I attempted to contact the company using the phone number listed on its website, only to receive a message stating that the voicemail box had not been set up. I also tried sending an email to their help email address and again the email didn’t respond. The lack of communication and the inability to reach customer service are unacceptable.
Because I have received neither my order nor any verifiable shipping information, I will be contacting my credit card company to dispute the charge and request a full refund.
Based on my experience, I cannot recommend this company. Customers deserve accurate shipping information, responsive customer service, and confidence that their orders will be delivered as promised and The Red First fell well short of that.
Reply from TheRedFirst.com2026-06-28
We sincerely apologize for the inconvenience and frustration this has caused.
Please kindly provide your order number so we can immediately check the status with our carrier team and update you. If there is any issue with the shipment, we will arrange a replacement or refund according to your preference.
We appreciate your patience and will assist you as quickly as possible.
My order number was Order TRF59299796. Do not purchase from this company. They market themselves as American owned and operated however their items are made in and shipped from China. They did not respond to my email after I emailed them asking why it was coming from China when all over their website they mislead people by having American owned, all over it. I could not find anywhere on the site indicating items are made and shipped from China. It took 3 weeks for my order to arrive (and from seeing other reviews, I’m lucky it even arrived). The beach shorts I ordered were HORRIBLE quality. The sizing chart is not accurate in my opinion and I felt like my thighs were going to bust through the seams. Extremely thin material and looked like it was digitally printed by a 3rd grader. I emailed for a 2nd time wanting a refund because they claim “satisfaction guaranteed” with a 30 day return policy. But of course, they don’t reply to my email AGAIN. I know they actually do check emails though because my first email simply asked for tracking information. They replied to that email quickly though, but it’s also when I started to question why it was sent from China. They conveniently didn’t reply to my emails with a complaint but they did to the email just asking for tracking info. They try to tug at the heart strings by stating how they’re a “small business” all over their website. I’m a small business owner myself, so that’s why I gave them a chance because of that. But even if they are a small business, it doesn’t give them an excuse for HORRIBLE customer service and blatantly misleading their customers. I even stated in my email that I didn’t want to make a public negative review that could hurt their business and that’s why I went to them first to make things right but when they ignored my 2nd email, I wanted to give this review and warn others. Just because you’re a small business doesn’t mean you SHOULD be in business. If you can’t handle things better than this, then you should close up shop in my opinion. Go read reviews on Facebook as well and you’ll see they only have a 23% recommendation score. I will be reporting them to the BBB because I believe it’s just a complete scam company.
Reply from TheRedFirst.com2026-06-23
We’re truly sorry to hear about your experience with your order #TRF59299796.
We sincerely apologize that the product did not meet your expectations in terms of quality, sizing, and delivery experience. This is not the standard we aim to provide, and we understand your frustration.
We have already processed a full refund for your order as a resolution.
We appreciate you taking the time to share your feedback. Your comments are taken seriously and will be reviewed by our team to improve product quality, sizing accuracy, and communication going forward.
We’re very sorry for the inconvenience and disappointment caused.
I ordered a 16"x11" cutting board that should have had a design on it with "Dad's grill" written in the design. I received an 8"x6" cutting board with the words "Design 1, Dad's grill" on it. An absolute waste of money. Will be working on getting my money back
Reply from TheRedFirst.com2026-06-24
Thank you for your feedback. We sincerely apologize for the disappointment and frustration caused by your order.
We have already contacted you via email regarding this issue and are currently working to resolve it. Please kindly check your inbox (and spam/junk folder if needed) and reply with the requested information so we can review the matter and provide the appropriate resolution as quickly as possible.
We appreciate the opportunity to make this right and look forward to assisting you.
Order # #TRF59297597.
DO NOT BE FOOLED INTO DOING BUSINESS WITH THIS COMPANY like I was.
After reviewing what looked to be a very professional web site with good reviews and finding exactly what I was looking for, I placed my order on June 7th. I immediately received a confirmation and a tracking number. Here it is June 23rd and still no product or follow up communication from the company.
I initially contacted the company after seeing no package movement from the tracking number, and Red First responded by saying that the package is still in transit. After another week, I contact Red First again and no communication back. I contacted (UniUni - the carrier they "Use") this morning, and they indicated that they don't even have the package.
It clear by now that something is terribly wrong. I trusted this company with my money to get the product I ordered. I ordered these tee shirts in plenty of time for the 4th of July holiday. I see no way I will get them by the time my family arrives at the end of this month. I don't have any more time to spend on this. This should not be my job! It looks like I will have to contact my credit card company to contest the $65.17 charge. I hope that others will do their homework and not make the same mistake I did and be sucked in by this "USA Family Owned Business". As a result, I can't even give this company one star.
Reply from TheRedFirst.com2026-06-24
Thank you for your feedback. We sincerely apologize for the delay and frustration you've experienced with your order.
We understand your disappointment and have already reached out to you via email regarding this matter. Please kindly check your inbox, as well as your spam/junk folder, for our latest message.
We are actively reviewing your case and would appreciate the opportunity to assist you directly and work toward a resolution.
Thank you for your patience, and we look forward to hearing from you.
total scam, order placed 06/09 for 2 t-shirts, shipping was $17.90, website says flat rate of $6.95, emailed that the order was shipped via USPS on 06/15, 7 days later nothing in the system, and you call the number on the website you get a recording saying "you have reached a number that the person doesn't not have their voicemail set up yet" SCAMMM !!!! Look at their Facebook page and the reviews.
Reply from TheRedFirst.com2026-06-23
We’re very sorry to hear about your concerns and the frustration with your experience.
We understand your disappointment and take this feedback seriously. Our team is here to help investigate your order details and clarify any issues regarding shipping or tracking.
Please contact our support team directly so we can look into this further for you and assist as quickly as possible.
Best regards,
Hi - I ordered an XL. The size is maybe a medium. Chinese sizes so beware. The would not issue a refund becasue the tag said it was XL. Also, very poor quality material - synthetic fabric. Garbage. $50 wasted.
Reply from TheRedFirst.com2026-06-23
We’re very sorry to hear about your experience and thank you for taking the time to share your feedback.
We sincerely apologize that the sizing and material did not meet your expectations. We understand how disappointing this must be, especially when the fit and quality are not as expected.
We would like the opportunity to look into this further and help resolve the issue for you. Please feel free to contact our support team so we can review your order details and assist you directly.
We truly appreciate your feedback, and it will be shared with our team for review and improvement.
Best regards,
I purchased a patriotic Hawaiian style shirt from them. The next day, coincidentally, 2 fraudulent charges were placed on my credit card for the same price plus ten cents.
The website leads you to believe it's in the US, but my shirt shipped directly from China. It did arrive within two weeks.
The fabric of this shirt appeared to be a poly cotton blend on the website, but it's actually made of a shiny mystery cloth. The shirt has no fabric content or laundering instruction labels, and the company has refused to tell me what it's made of!
The shirt color on their website had a tan background. The shirt I received has a salmon (orangish pink) background. The construction of the shirt is shoddy.
When I complained and asked for a refund, they offered me a 20% refund on the shirt price (nothing about what the shipping cost me).
Price of the shirt plus shipping cost over $50. The Red First customer service has stopped responding to my emails. Don't order from this scam website.
There are many reviews that say the same thing about fraudulent charges showing up after making a purchase with this company. The Red First should probably investigate their employees to find who's misusing customers' credit card information.
Reply from TheRedFirst.com2026-06-21
Sorry to hear about your experience.
We only have 1 order and 1 payment recorded for your purchase. Any additional charges are not reflected in our system, so please kindly check with your bank for clarification.
If you need further support with your order, feel free to reach out.
Do NOT order from this company! Fake!- paid for product that was NEVER delivered. They told me it was- i have cameras- it wasn't- now in bate for refund!
Reply from TheRedFirst.com2026-06-18
We’re very sorry to hear about your experience.
We take this matter seriously and have already contacted our support team to investigate and process your refund request. Please check your email for further updates and respond if any additional information is needed so we can resolve this as quickly as possible.
Thank you for your patience.
Perfect in every way! The quality and customer service are excellent. My new go to for personalized products. Highly recommend!
Reply from TheRedFirst.com2026-06-18
We’re thrilled to hear you’re happy with the quality and our customer service. It means a lot to us that we’ve become your go-to for personalized products. We truly appreciate your recommendation and look forward to serving you again!
The web site says American owned small business. So I wanted to support it. My product has NOT come in the promised time AND I have not received my purchased product at all. PLUS the product is being shipped from China. In trying to contact customer service the phone number says Westminster, CA and the business address is in the state of Texas. That should have been a red flag. I did not do my homework and check the site out on Trust Pilot beforehand either. So I am out the money of the purchase and the product. Very disappointing since I ordered the product in enough time as a gift for a very special event.
UPDATE: So I received my order and while I will say the quality is excellent and a absolutely beautiful piece. I received it well after the promised date AND the special event which was an event of lifetime and will not happen again. The global partner is China. So while you might order in the USA it is is coming from somewhere else and the customer service needs improvements.
Reply from TheRedFirst.com2026-06-13
Hi, thank you for your feedback and we’re very sorry for the experience.
Our products are US-designed and managed, and fulfillment may be handled through our global partners, which can sometimes include overseas shipping. We understand your concern and apologize for any confusion.
We can’t locate your order from the details provided—please send your order number so we can check and help you right away.
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