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Is TheRedFirst.com legit?
TheRedFirst.com (theredfirst.com) has a 3.0 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 49% rate it 4 stars or higher while 40% give 1 star; The business has replied to 98% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-11.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently describe the impressive quality of the fabric and note that the printed designs look vibrant and precise on the clothing items. Additionally, people find the website simple to navigate while experiencing helpful support when minor questions arise during purchases.
Some reviewers were not happy with extended shipping durations and tracking details that showed little movement for weeks. A few other people also felt that customer service representatives were unhelpful when dealing with requests for order cancellations and refunds. Others mentioned encountering unexpected sizing inconsistencies across different apparel styles purchased from the store.
Auto-generated from all reviews of this business. For reference only.
Poor quality products from overseas. Would not provide a refund or accept a return.
I went through this company for July 4th apparel as it is advertised as "American Owned" and "Proudly based in the USA." However, my product was shipped directly from China.
When it arrived, I found it of poor quality and smaller than their sizing chart. At their request, I sent photos with measurements of the small size. They declined to provide any refund or return as it was within their "accepted manufacturing tolerance." I am disappointed in this company and would not recommend.
Reply from TheRedFirst.com2026-07-16
We're sincerely sorry to hear that you were disappointed with your purchase. We appreciate your feedback and apologize that we were unable to meet your expectations. Thank you for giving us the opportunity to review your case.
Not American made as per the ad I had when ordered. Emails not returned . Disputed this with my credit card as no one has even gotten back to me and it was supposed to arrive for the 4th but still says shipping label created . Cancelled this order and no response .
Terrible ! Wish I never fell for this site!
Update ….lluckily I disputed this and received a refund as I never received my order and they only now are getting back to me because I wrote this review. Adios Red First
You are thieves I’ve never received anything and you fought my bank and kept $ but no merchandise
BEWARE….
Reply from TheRedFirst.com2026-07-16
We're sincerely sorry for your experience. Please send us your order number, and we'll review your case immediately. We apologize for the inconvenience and will do our best to resolve this as quickly as possible.
My first order never came through!
This was the first shirt I ordered. I got the second one before the 1st shirt i ordered. I even ordered another shirt from another company and got that before this shirt that is still getting the labeled created . Can I get a refund or get the shirt.....one or the other. I would not even give ine star
...😕. No way to get a refund. This company is a joke. Please and thank you
Reply from TheRedFirst.com2026-07-16
We're very sorry to hear about this experience. Please send us your order number, and we'll check your shipment right away. If there's an issue with the delivery, we'll work with you to find the best solution as quickly as possible.
Almost a month later and still no product. Only the usps tag printed, claims it is still on 'it's way'. They are waiting the 30 days until a debit card cannot dispute it anymore is what they are doing. No thanks, never again!
Reply from TheRedFirst.com2026-07-10
We're truly sorry for the delay and the frustration you've experienced. Please send us your order number or the email used to place the order, and we'll check your order status immediately and work to resolve this as quickly as possible.
I ordered T-shirt T-shirts on June 19 and it is now July 10 and I have yet to receive them. Red first provided me with a lot of excuses as to why I did not receive the T-shirts in time for the Fourth of July. But bottom line is I do not have my T-shirts so I can’t even comment on the quality. It’s very disheartening.
Reply from TheRedFirst.com2026-07-12
We're very sorry your order didn't arrive as expected. Our team has already contacted you by email with a resolution. Please check your inbox and reply so we can assist you as quickly as possible.
Thank you for your kind words! We're so happy to hear that you think it's perfect and simply beautiful. Your support means a lot to us, and we hope to serve you again soon!
Horrible experience. Firstly the company advertises as if it's American based and produces their products in USA. Ordered a gift on the 15th of June and not until after payment was processed, did I learn the product was coming from China, over 3 weeks later no merchandise has been received and no update on my order. Once the label was processed it remained stuck. I sent a request on July 2nd as this was for a birthday gift and I received a response that they were looking into my order. On July 8th still no merchandise, no response from the company. 75 dollar gift never arrived. Do not order from this company! I would rate it zero stars if I could.
Reply from TheRedFirst.com2026-07-10
We're truly sorry for your experience and understand your frustration. We've received your feedback and have sent you an email regarding your order. Please check your inbox (and spam folder if needed), and we'll do our best to resolve this for you as quickly as possible.
Thank you for your wonderful feedback! We're so glad to hear that you found the shirts comfortable and were happy with the quality. Your satisfaction is very important to us, and we're grateful that you chose to shop with us.
We truly appreciate your support and hope to have the opportunity to serve you again in the future!
I placed an order mid June 2026 and it said the label was created on June 23rd. Today is now July 7th and I have not heard any updates from this Uni Uni place and The First Red. I tried to email The First Red, but have not received a response. Google gave me Uni Uni’s contact email but says it’s invalid and when you try chatting with them, nothing actually reaches a real person. I thought this place was shipped from Texas, not some Uni Uni postal storage I’ve never heard from. I hope I’m not getting scammed but until I receive my order or hear an update from either company, my money is wasted. The First Red seems to have higher reviews which is reassuring, but it should not take this long. Especially to not hear any tracking update at all.
Reply from TheRedFirst.com2026-07-08
We're truly sorry for the delay and frustration you've experienced.
Could you please let us know if you've received your order yet? If not, please send us your order number (TRF...). We'll check the shipment with the carrier immediately, provide you with the latest update and estimated delivery, and help resolve the issue as quickly as possible.
We sincerely apologize for the inconvenience and appreciate the opportunity to make this right.
The Red First may be a small company but they are BIG on their merchandise. I've ordered four "Descendant of a Patriot" t-shirts from them and they deliver quality products in a timely and efficient manner. For now, I believe I'll continue to do business with them for certain special items. I highly recommend this organization.
Reply from TheRedFirst.com2026-07-08
Thank you so much for your wonderful review and for choosing The Red First!
We're truly grateful for your continued support and are delighted to hear you've been happy with your "Descendant of a Patriot" shirts. Knowing that you found our products to be high quality and that your orders arrived in a timely manner means a great deal to our team.
As a small business, every order and every kind word motivates us to keep creating meaningful, personalized products for our customers. Thank you for your trust, your recommendation, and for giving us the opportunity to be part of these special moments.
We look forward to serving you again soon! 🇺🇸❤️
I thought this was supposed to hold a bottle of whiskey instead it’s so small. It looks like it holds enough for a couple of drinks is all so I was disappointed in that. I thought it was going to be a larger bottle.
Reply from TheRedFirst.com2026-07-10
We appreciate your feedback and will make the product dimensions clearer on our website to help customers better understand the size before ordering. Thank you for sharing your experience.
The shipping was a complete nightmare! Nothing was done to help me. I had to call every day Several times a day wasting and hour a day fighting over this. I reached out to the phone number you have listed that does not work! Tried to text it knowing it was a cell. Nobody Cared Nobody offered help! I am extremely upset with this entire thing!
I don’t think you really care, because when I contacted YOUR company I received NO response and the phone # you have listed is Non working and you know that!
Reply from TheRedFirst.com2026-07-10
We're very sorry for the shipping delay and the inconvenience caused. We're continuously working to improve our service. We're glad your order has now been delivered, and we appreciate your feedback.
The Jerseys Came Pretty Quickly…Also, There Were No Mistakes With Spelling Or Placement Of Wording…Overall, I’d Have To Give These Guys/Gals A Rating Of ‘10’ Both My Father & Son Really Love Them…Sizing As Well As Craftsmanship All On Par…Thank You For These AwesOoooome Looking Jerseys!!! Will Definitely Order Again & Looking Forward To Seeing Other Products/Choices As Well👉🏻💪🏻 Five ‘5’ ⭐️⭐️⭐️⭐️⭐️
Reply from TheRedFirst.com2026-07-10
Thank you so much for your amazing review! We're thrilled to hear that your jerseys arrived quickly, the personalization was exactly right, and that both your father and son love them. It means a lot to know you were happy with the sizing and craftsmanship as well. We truly appreciate your support and can't wait to create more special items for you in the future.
Don't Waste Your Time, Company Is Overwhelmed or Incompetent.
On June 25, I purchased a patriotic polo shirt from this vendor with expedited shipping so I would receive it by the 4th of July. It's July 5th and I still don't have it. I tried working with customer service and they gave me an order number for tracking which didn't work when I tried using it on their website. Then they told me my shirt had already been delivered which was untrue. Now, they say the shipper has it in transit somewhere and it looks like it's coming from China. It's probably not an American product out of Texas and the extra money I paid for expedited shipping was a rip off.
Reply from TheRedFirst.com2026-07-06
We're very sorry for the delay and the frustration this has caused.
We understand your disappointment, especially since the order was for the 4th of July. Our team has already escalated your shipment with the carrier and is urging them to deliver it as soon as possible.
We sincerely apologize and appreciate your patience.
Edit on 7\7 : The Red First has issued me a full refund for my order. It is presumed to be lost in transit, as the shipping updates never proceeded beyond "label created."
My order #TRF59305815 I placed my order on 6/14. As of now tracking states label created 6/23 and that’s where it stops. I have sent a few emails with only a response that they have asked Uni to expedite shipping. Very disappointed that they did not arrive in time for the 4th of July. This as many others have wrote seems to be a fraudulent company. Products do not ship from the USA, but come from China. I liked the design of the shirts on the site but appears they will never arrive. Edit: it has not arrived! TheRedFirst please provide proof of delivery. I do not have the order in my possession, and according to Uni Uni shipping updates, it only shows a label was created on 6\23. I would love to have my order, but it is not at my house. And my security cameras have no record of any Uni driver delivering anything.
Reply from TheRedFirst.com2026-07-06
We're sorry for your disappointment.
The Red First is a U.S.-based company with operations in Texas. While most of our products are produced in the U.S., some items are fulfilled through trusted international manufacturing partners.
We've also checked your order #TRF59305815 and confirmed that it was delivered on July 2, 2026.
Long Shipping Time, Damaged Gift Box and Missing Item
I ordered a personalized bracelet and a personalized baseball card. The bracelet was nice, cheaper material than expected but overall nice. The bracelet is hard to adjust. The box that I paid extra for came damaged. I cant review the baseball card as I have not received the original one I ordered AND still have not received the replacement one. Talk about a disappointment for these gifts for Father’s Day! Customer service was nice and responded back to my email, but I still have not received the baseball card so I can’t say that they did what they said they were going to do. Due to these issues, I would not order again from them.
Reply from TheRedFirst.com2026-07-06
We're very sorry for the disappointment and sincerely apologize for the issues with your order.
Your replacement baseball card is currently in transit and is expected to be delivered within the next 1–3 business days. We appreciate your patience and hope it arrives very soon.
Thank you for your feedback.
Not American-owned ships from China. They set up a front in TEXAS to say they were US-based, but in fact they are a Chinese company, and orders take 2-3 weeks for delivery. Rip -off
Maybe don't sell 4th of July items when you don't have them in stock in the US! You are not a family-owned business as your website states. You have never denied that in any of your responses to the negative reviews. False advertising.
Reply from TheRedFirst.com2026-07-06
We're sorry to hear about your experience.
We'd like to clarify that The Red First is a U.S.-based company with operations in Texas. While many of our products are produced in the U.S., we also work with trusted international manufacturing and fulfillment partners for certain items.
We sincerely apologize for the shipping delay and understand your frustration. Your feedback is important to us, and we're continuously working to improve both our fulfillment process and delivery experience.
I ordered a shirt. It unfortunately didn't fit, but they worked well with me to communicate and get me a refund.
Reply from TheRedFirst.com2026-07-06
Thank you so much for your kind review!
We're glad our customer service team was able to assist you and resolve the issue. We truly appreciate your understanding and hope to have the opportunity to serve you again in the future.
I ordered patriotic t-shirts on June 19 to wear on July 4!
On June 25 I received a message that my order had been shipped! Well no, shipping documents were created but the USPS has not received the package as of July 2. I won’t have the shirts for the 4th of July parade our grandson is marching in!
I want to support family businesses, but they must be more reliable to ever get my business again. I could have ordered the shirts from Amazon and they would be here now!
Reply from TheRedFirst.com2026-07-06
We're very sorry for the delay and understand your disappointment that the shirts did not arrive in time for the July 4th parade.
We have already contacted the carrier to check the shipment status and are urging them to deliver your package as soon as possible. Based on the current progress, it is expected to arrive within the next few days.
We sincerely apologize for the inconvenience and appreciate your patience.
First it wasn’t delivered for days after when it was supposed to arrive. Then they cut it very crooked which apparently is so you can cut it on you own but the words were too far away from the actual picture so you would probably have to loose either the words or part of the picture to get them to fit nicely. And then mine came with no adhesive on the back of the patch so there wasn’t even a way to attach it.
Reply from TheRedFirst.com2026-07-06
We're very sorry to hear about your experience and sincerely apologize for the issues with your order.
We have shared your feedback with our production team and are currently reviewing the manufacturing issue. We'll do our best to provide an appropriate resolution as quickly as possible.
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