Incorrect sizing and refusal to honour consumer rights
I bought a pair of jeans from Snoofall that were marked as the correct size, but they arrived around 8 inches too large. When I raised the issue, the company offered to send another pair at 50% off, but refused to cover shipping costs. Under UK consumer rights law (2015), retailers are obliged to provide a refund and a prepaid return label or arrange collection. Snoofall did not meet these obligations, leaving me out of pocket and dissatisfied with their service.