Unauthorized Deduction Without Consent – Breach of Trust
I purchased an Oman Air Flight Pass through Optiontown (OCN: 1007277639) with an invoice amount of 851 OMR. However, instead of charging the full amount upfront, only 85.1 OMR was initially deducted from my friend’s credit card, even though the invoice showed 851 OMR. Later, due to a system failure, I was unable to book my remaining flights. Optiontown promised to refund 256 OMR but refunded only 25.6 OMR instead. The most serious issue, however, happened afterward: Optiontown deducted 510 OMR from my friend’s credit card without his consent or mine, and without any prior notice. While I acknowledge that this was the correct outstanding balance, the way it was processed was completely unacceptable. No company should store card details and later deduct funds without clear communication and explicit authorization. This action caused me to lose goodwill with my friend, whose card was charged unexpectedly. Beyond the technical issues and poor handling of refunds, this raises a much bigger concern: payment security and data privacy. Customers must be able to trust that their payment details will not be used without permission. Because of this breach of trust, I am demanding compensation for the distress and damage caused, even though I do not dispute the amount deducted itself. Optiontown needs to take responsibility for: • Processing a deduction without cardholder consent. • Failing to inform me before taking the payment. • Mishandling refunds and creating unnecessary confusion. I urge Optiontown to address this matter with seriousness and accountability. And I strongly advise potential customers to be extremely cautious when dealing with this platform.