Update on my previous review
This is an update to my previous review about More Rooms’ misleading booking practices. After posting my initial review, they publicly responded on Trustpilot asking me to get in touch so they could “look into it further.” I followed up by email, hoping they might finally take the issue seriously, but unsurprisingly, their response was just more of the same scripted excuses and zero accountability. They also offered nothing new, no compensation, no fair alternative, not even a list of current rates to show willingness to help. It was just a copy and paste version of everything they'd already said. It’s now very clear that their public reply was just damage control, not a real attempt to resolve anything. They had no intention of helping, and continued to dismiss legitimate concerns by hiding behind vague statements about availability and policy. Avoid More Rooms at all costs. Their booking process is misleading, their customer service is unhelpful, and their promises of resolution are hollow. This company cannot be trusted to honour bookings or treat customers fairly. Again I recommend you book directly with the hotel or use a reputable platform.