Morerooms is a leading online accommodation provider based in Jersey City, New Jersey. We are passionate about providing our customers with the perfect hotel, apartment or villa that best suits their desired budget, activities and any personal requirements.
Written by the business, not verified by us.Morerooms (morerooms.com) has a 4.0 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 24% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews; 3 of them were added in the last 12 months. Last updated 2026-08-12.
I booked the Novotel el-Borg in Cairo with this website. On check-in I was advised that the Novotel charges a premium city tax with bookings using morerooms. This has added $330 city tax to my 5 night stay. I am so shocked! If I had this clear information at the time of booking I would have avoided morerooms. Novotel tell me those clients that used booking.com would not have had to pay any city tax as this would have been included in their quote.
Great experience overall. Naomi was very helpful and quick to assist. Would definitely use again
Tried calling their 24/7 phone number but can't get through. It just repeats the same thing over and over " we will connect you shortly" then hangs up. How does someone get through to these people. Now I'm afraid I don't have a hotel reservation even though I have a Booking ID that was confirmed.
Dear Elaine , Greetings from Morerooms ! We deeply regret the disappointments you've experienced, and we want to sincerely apologize for any inconvenience caused. It was never our intention for such a situation to arise, and we take your feedback seriously. We have thoroughly investigated your concern and found that it has been addressed . If you require any additional help, please do not hesitate to contact us at [email protected]. Team Morerooms
Avoid !!! Offer great prices on the website , that draw you in. Book flights and then be told that the hotel is no longer accepting bookings , even though it is on their own website and numerous others . I believe that the price was loaded in error and that its just easier to say that the hotel has stopped taking bookings . When challenged get copy and paste emails that dont really help. I need to remember if something looks too good to be true it probably is . Luckily i had a back up and a few months to sort or i could have been in a right mess.
Dear Andy, Greetings from Morerooms ! We deeply regret the disappointments you've experienced, and we want to sincerely apologize for any inconvenience caused. It was never our intention for such a situation to arise. We greatly value your feedback and assure you that we will take the required measures to prevent any recurrence of such situations in the future, thereby enhancing customer satisfaction. Team Morerooms
This is an update to my previous review about More Rooms’ misleading booking practices. After posting my initial review, they publicly responded on Trustpilot asking me to get in touch so they could “look into it further.” I followed up by email, hoping they might finally take the issue seriously, but unsurprisingly, their response was just more of the same scripted excuses and zero accountability. They also offered nothing new, no compensation, no fair alternative, not even a list of current rates to show willingness to help. It was just a copy and paste version of everything they'd already said. It’s now very clear that their public reply was just damage control, not a real attempt to resolve anything. They had no intention of helping, and continued to dismiss legitimate concerns by hiding behind vague statements about availability and policy. Avoid More Rooms at all costs. Their booking process is misleading, their customer service is unhelpful, and their promises of resolution are hollow. This company cannot be trusted to honour bookings or treat customers fairly. Again I recommend you book directly with the hotel or use a reputable platform.
Dear Samantha, Greetings from Morerooms ! We deeply regret the disappointments you've experienced, and we want to sincerely apologize for any inconvenience caused. It was never our intention for such a situation to arise. We greatly value your feedback and assure you that we will take the required measures to prevent any recurrence of such situations in the future, thereby enhancing customer satisfaction. Team Morerooms
I am now going on 3 weeks waiting for Morerooms to refund me in the amount of $854.49. They provided me an incorrect price for a hotel stay, so the hotel was kind enough to cancel the reservation with no fees. The hotel confirmed with me that they refunded Morerooms for my stay even though it was Morerooms error, not theirs. I even copied the hotel manager on my correspondence. Morerooms has continued refuse my refund. So Morerooms took my money and also took the hotel refund, and I am out $854. DO NOT USE MOREROOMS. It is a scam! Update 7/17/25: On July 15,2025, I finally received a full refund from Morerooms for a reservation that had been canceled and refunded in full by the hotel the very night I arrived, 30 days prior. To get this refund, I had to send 20+emails and make numerous calls to Morerooms. It was only after Morerooms employee, Theo, saw the 2nd review on Trustpilot that the refund was issued, despite proof that the hotel had issued a full refund to Morerooms. I truly believe they were hoping I would just give up and let them keep the $854 they owed me. After they finally issued the refund, they contacted me 6 times asking me to update my review on Trustpilot. Their refusal to help me during my actual vacation caused a great deal of chaos and put a bad spin on my time in Chicago. I had to find a different hotel and funds were very limited due to money being held by Morerooms for the first hotel that was canceled. This entire ordeal could have been avoided if Morerooms had provided me with true pricing information on the hotels they offer their customers. It does not appear thay they update information when hotels change hands and the price discrepancy between what Morerooms promised and what the hotel actually charges was significant. So, to sum up--credit where it is due: Theo at Morerooms worked to get me the refund I was due. However, for a month, all I got from Morerooms were canned responses "deeply regretting" my experience but no real help was given. I will never use Morerooms again and would never recommend it to my friends.
Dear Dawn, We’re truly sorry to hear about your experience and understand how frustrating this situation has been for you. Please know that we are actively investigating the issue with the hotel to confirm the refund details and ensure this is resolved to your satisfaction. If you have any written confirmation from the hotel regarding the refund, we’d greatly appreciate it if you could share it with us, as this will help us expedite the process. We take your concerns seriously and are committed to making this right. Thank you for your patience as we work to resolve this matter. Sincerely, Team Morerooms
Booked a hotel room in York for a weekend this month only to be told an hour later that the booking has been cancelled (have taken my money which they say I might not get back for 5 days) they say no rooms available, I have just been on Trivago, Kayak and Booking.com who have all got rooms available.
Dear Stewart, Greetings from Morerooms ! We deeply regret the disappointments you've experienced, and we want to sincerely apologize for any inconvenience caused. It was never our intention for such a situation to arise. We greatly value your feedback and assure you that we will take the required measures to prevent any recurrence of such situations in the future, thereby enhancing customer satisfaction. Team Morerooms
Had problem with confirmation email to start with after phone call to them Naomi corrected the issue and phoned back to check everything was now ok
Dear Ken, We're happy to hear that the email confirmation issue was corrected quickly. We appreciate you letting us know everything is now satisfactory and for sharing your positive experience. Team Morerooms
Booked a room for a stay in Leeds 20 mins later had an email saying my choice was sold out and given opportunity to pay £20 or so for a different room and I accepted 20 mins later had another email saying that this room was sold out and I could pay £33 extra for a different room I’m sure if you’re skint and need the cheapest room this might be the right company for you If you’re like me and want a deal without all the hassle this company needs to be steered clear of In the end got a call saying they would do the rate they first offered More of a hotel auction than a hotel deal website Stick with booking.com might be a few pounds more but easy and a lot less hassle
Dear Nicolas, Greetings from Morerooms ! We deeply regret the disappointments you've experienced, and we want to sincerely apologize for any inconvenience caused. It was never our intention for such a situation to arise. We greatly value your feedback and assure you that we will take the required measures to prevent any recurrence of such situations in the future, thereby enhancing customer satisfaction. Team Morerooms
Ms. Amber assisted me with my request in a very nice manner. Thank you for all your help.
Dear Joanna, We are so happy that you enjoyed your experience with "Amber" We appreciate the great review and look forward to working with you again soon. Team Morerooms
Just booked a fabulous hotel for my upcoming holiday with this company. Theo Slavic was extremely knowledgeable about the available choices for my required date that suited my budget. Theo also, very kindly, sent me replacement documents when I managed to lose the originals. Excellent service all round and I will definitely use this company for all my future bookings.
Dear Yvonne, We’re thrilled to hear that you had a wonderful experience with "Theo"! Thank you for the fantastic review. We truly appreciate your kind words and look forward to the opportunity to work with you again in the near future. Team Morerooms
Amber Wilson was great! I appreciate all her help.
Dear Guest, We're thrilled to hear that you had a great experience with "Amber"! Thank you for the wonderful review. We look forward to collaborating with you again in the near future. Team Morerooms
Prompt response from the support team - Naomi Green. Excellent customer service
Dear SD, We are happy to hear that our support team provided a prompt response and excellent customer service! We appreciate your positive feedback and thank you for sharing. Team Morerooms
I would give them zero stars if I could. We booked a room with them but they never paid the hotel so we ended up paying twice. Have benn trying unsuccessfully to get a refund from them for months. Do Not Use!!!
Dear Sandy , We sincerely regret the inconvenience and disappointment you’ve experienced, and we extend our heartfelt apologies for the situation. Please know it was never our intention for such circumstances to occur. Upon reviewing your case, we found that the reservation in question was for July 9, 2024. However, no concerns or issues were reported to us during your stay or immediately after check-out. Had we been made aware at the time, we would have been more than willing to address and resolve the matter promptly. Additionally, the document recently shared with us appears to be a snapshot of your card statement, rather than an official invoice issued by the hotel. In order to proceed, we kindly request a valid hotel-issued invoice. We remain committed to assisting you and would be happy to resolve this matter once the appropriate documentation is provided. Team Morerooms
Shockingly awful. Tried to book a room, gave debit card details and thought all was fine. 15 minutes or so later received an email saying the room was not available anymore. Ok, these things happen and the refund was quick so not a huge deal. Back to Trivago and yes, Morerooms have other rooms available so I choose another - only for the same thing to happen. I then contacted customer service. Meanwhile I booked with another provider (exactly the same hotel, rooms, etc) at more or less the same price (although now including a breakfast which I didn't need but hey ho) and all weren't through perfectly. I heard from Customer service who advised I clear my cache and cookies and out of interest I did but lo and behold, the rooms were still being advertised. Anyway, absolutely rubbish - they should rename themselves "No Rooms" - why advertise something that isn't available and waste people's time. Do yourself a favour and book with someone else.
Dear Joel, Greetings from Morerooms ! We deeply regret the disappointments you've experienced, and we want to sincerely apologize for any inconvenience caused. It was never our intention for such a situation to arise. We greatly value your feedback and assure you that we will take the required measures to prevent any recurrence of such situations in the future, thereby enhancing customer satisfaction. Team Morerooms
Booked a room for my Vegas trip that has been advertised for quite some time. Booked it for the same night as the booking and received a call a couple hours later stating that the room was sold out and not available. Should it have ended there, the same price and room is still available for booking on their website. This means others will fall under the same issue. Really deceptive business practices here. Will not give them another opportunity and would advise the same from people reading this.
Dear Skyler, Greetings from Morerooms ! We deeply regret the disappointments you've experienced, and we want to sincerely apologize for any inconvenience caused. It was never our intention for such a situation to arise. We greatly value your feedback and assure you that we will take the required measures to prevent any recurrence of such situations in the future, thereby enhancing customer satisfaction. Team Morerooms
In the process of making the booking the room we selected had sold out and so the Hotel did not confirm. Naomi Green from Morerooms was very helpful on the phone. She phoned the Hotel and organised another room with them so that we could complete our holiday. Very thankful to Naomi and the care that she showed us to sort out our issue. Thank you Naomi 👍
Dear Flona, We're happy to hear that we could assist when your initial room choice was unavailable. We appreciate your positive feedback and are glad everything was sorted out for your holiday. Team Morerooms
Wish Id seen these reviews before booking today. Absolutely unimpressed so far. I've made a full payment. Received 2 emails confirming hotel. But website says payment declined yet the money has gone from my account! Contacted the hotel direct. They have no booking under my name. I'm raging. Called morerooms who "assure" me the booking is made. Hotel tell me the system should immediately show the booking. More rooms - "the booking might take 24hrs to show" Utter disgrace its 2025 ffs. IF this booking isn't live tomorrow I'm instructing my bank to charge back. Its as simple as that. Finally after 3 hrs the booking is confirmed I wont be suing this service again.
Dear Aardvaark, Greetings from Morerooms ! We deeply regret the disappointments you've experienced, and we want to sincerely apologize for any inconvenience caused. It was never our intention for such a situation to arise, and we take your feedback seriously. Kindly provide us with the booking details (Registered email address) so that we can effectively address your concerns and ensure your satisfaction. Team Morerooms
The hotel reservation problem was resolved with ease and comfort with Mrs. Rene sofer Thanks for you
Dear Jamal, We are so glad to hear that your reservation issue was resolved smoothly. We appreciate your kind words about Rene Sofer. We strive to provide our guests with a positive and comfortable experience. Team Morerooms
Excellent customer support from Naomi Green who confirmed my booking and gave me a follow up call to ensure I had received my voucher. I will definitely use Morerooms in the future.
Dear Jo, We are thrilled to hear about your positive experience with Naomi Green. It's wonderful to know that she provided such excellent customer support and ensured your booking went smoothly. We value your feedback and appreciate your kind words. We look forward to welcoming you back in the future. Team Morerooms
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