Morerooms is a leading online accommodation provider based in Jersey City, New Jersey. We are passionate about providing our customers with the perfect hotel, apartment or villa that best suits their desired budget, activities and any personal requirements.
Written by the business, not verified by us.
Is Morerooms legit?
Morerooms (morerooms.com) has a 4.0 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 24% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews; 3 of them were added in the last 12 months. Last updated 2026-08-12.
The best customer service I have received. I phoned and spoke to an associate named Aurther who was super knowledgeable and helped me with booking my hotel…. Not only this but the hotel room rate I received was the best and lowest vs other websites. I will only book with Morerooms going ahead. Thanks again
Reply from Morerooms2024-12-16
Dear Neda,
We’re thrilled to hear that you had a wonderful experience with "Aurther"!
Thank you for the fantastic review. We truly appreciate your kind words and look forward to the opportunity to work with you again in the near future.
Team Morerooms
Excellent customer support. Had a slight issue on the website with a booking but after calling, Amber dealt with it very efficiently and professionally and got the booking finalised easily.
Reply from Morerooms2024-12-16
Dear David,
Thank you for your positive review for ''Amber'' and for sharing your experience. Your feedback inspires us to continue exceeding expectations. We appreciate your support and hope you have a fantastic day.
Team Morerooms
Professional service by Theo Slavic when I wanted to cancel my hotel booking.
Reply from Morerooms2024-12-07
Dear Darwin,
Thank you for your positive review for ''Theo'' and for sharing your experience. Your feedback inspires us to continue exceeding expectations. We appreciate your support and hope you have a fantastic day.
Team Morerooms
Phone contact Ethan Hunt was very helpful but the booking site was useless as it wouldn't accept my booking ref number which forced the call
Reply from Morerooms2024-12-07
Dear Tracey,
We’re thrilled to hear that you had a wonderful experience with "Ethan"!
Thank you for the fantastic review. We truly appreciate your kind words and look forward to the opportunity to work with you again in the near future.
Team Morerooms
Dear Amy,
We are so happy that you enjoyed your experience with "Ethan"
We appreciate the great review and look forward to working with you again soon.
Team Morerooms
Very helpful and professional. Answered my question immediately and courteously.
Reply from Morerooms2024-12-04
Dear Chris,
We’re thrilled to hear that you had a wonderful experience with "Aurther"!
Thank you for the fantastic review. We truly appreciate your kind words and look forward to the opportunity to work with you again in the near future.
Team Morerooms
Very helpful staff, Especially Ethan, I had to change my holiday plans and there was no hesitation at all in the offer of cancellation and a full refund!
First Class service.
Reply from Morerooms2024-12-05
Dear Neil,
Thank you for taking the time to provide your rating and review for Ethan.
Your feedback is invaluable to us and helps improve the quality of our services.
We are grateful for your business and look forward to assisting you on your future travels.
Team Morerooms
John Smith was very nice and helpful when I called to confirm my reservation
John Smith was very helpful, patient and kind helping me with my reservation.
Reply from Morerooms2024-12-05
Dear Veronica.
Thank you for taking a moment to share your rating and review for John.
We truly value your feedback as it plays a crucial role in helping us enhance our services.
We appreciate your business and look forward to serving you on your future travels.
Team Morerooms
Dear Storr,
Thank you for taking a moment to share your rating and review for Amber.
We truly value your feedback as it plays a crucial role in helping us enhance our services.
We appreciate your business and look forward to serving you on your future travels.
Team Morerooms
Made a booking rang up twice to speak to someone and both times the staff was very helpful in dealing with my matters successfully. Wasn't to much waiting time on the phone to picked up straight away.
Reply from Morerooms2024-11-13
Dear Sajid,
Thank you for taking a moment to share your rating and review for Aurther.
We truly value your feedback as it plays a crucial role in helping us enhance our services.
We appreciate your business and look forward to serving you on your future travels.
Team Morerooms
Made a reservation yesterday and had a change in travel plans. Called the customer service. Was picked up right away. The reservation was cancelled in two minutes and got the email confirmation immediately.
Reply from Morerooms2024-11-13
Dear Andrew,
We're thrilled to hear that you had a great experience with "Alvin"!
Thank you for the wonderful review. We look forward to collaborating with you again in the near future.
Team Morerooms
Theo was great and went above and beyond to provide the room type we wanted!
Thanks!
Reply from Morerooms2024-11-09
Dear Narahari,
We are so happy that you enjoyed your experience with "Theo"
We appreciate the great review and look forward to working with you again soon.
Team Morerooms
Scammers! Stay away! All the good reviews are fake! Booked a hotel room because the price was good, paid for it and then 5 mins later I get a call to say that I need to pay £800 more as they made a mistake with the price. In the end, had to cancel booking. Jim Parker and John (obviously not thier real names) are amateurs. Pay the extra few hundred and go to legitimate company.
Reply from Morerooms2024-11-04
Dear Sabina,
Thank you for sharing your feedback with us. We’re truly sorry to hear about the issues you faced with your booking, and we completely understand your frustration.
To clarify, prices are dynamic and can change based on availability and demand, which means that they are not guaranteed until the booking is fully confirmed. We strive to provide accurate information, and we regret that this led to a misunderstanding in your case.
We would appreciate the opportunity to discuss this matter further and explore how we can resolve the issue. Please reach out to our customer service team directly; we’re committed to addressing your concerns and improving your experience. Your feedback is invaluable to us, and we hope to regain your trust. Thank you for your understanding, and we look forward to hearing from you soon.
Team Morerooms
TERRIBLE! Avoid at all costs as they do not fulfill prices advertised!! Wanted an extra payment of £800 once booking was made! Spoke to ‘Jim Parker’ and the supposed manager ‘John’ (if thats the real name)- terrible customer service.
Reply from Morerooms2024-11-04
Dear Humaira,
Thank you for sharing your feedback with us. We’re truly sorry to hear about the issues you faced with your booking, and we completely understand your frustration.
To clarify, prices are dynamic and can change based on availability and demand, which means that they are not guaranteed until the booking is fully confirmed. We strive to provide accurate information, and we regret that this led to a misunderstanding in your case.
We would appreciate the opportunity to discuss this matter further and explore how we can resolve the issue. Please reach out to our customer service team directly; we’re committed to addressing your concerns and improving your experience. Your feedback is invaluable to us, and we hope to regain your trust. Thank you for your understanding, and we look forward to hearing from you soon.
Team Morerooms
Scam ( and website misrepresentation) . Dont be fooled.
Reply from Morerooms2024-11-04
Dear Glenn,
Thank you for your feedback. We're sorry to hear that you feel this way. We strive for transparency and customer satisfaction, and it’s important to us to address any concerns you might have. If you could provide more details about your situation, we would love to investigate further and work towards a resolution. Please feel free to contact our customer service team directly. We value your feedback and hope to make things right.
Your input is invaluable to us, and we hope to regain your trust. Thank you for your understanding, and we look forward to hearing from you.
Team Morerooms
SCAM SCAM they took my money , I contacted the hotel the next day and they confirmed no booking under my name.Back and forwards correspondence from myself and more room ,they reassured me every time give us time to sort this out etc etc.. four days later still still no reservation ,then they started to blame the company they had used to book it though ,I phoned them and wanted a straight refund ,they wanted me to give them more time but I’ve never ever dealt with a company that has reassured me four times they’ve booked it over the space of three days ,for then me to contact the hotel and nothing is confirmed ,yes I got my money back 6 days later but this clearly a scam ,every single one star review should be taken note of,don’t make them same mistake I did ,this is for anyone even contemplating using this company , DO NOT DO IT!!!!!!
Reply from Morerooms2024-10-25
Dear Paul,
Greetings from Morerooms !
We deeply regret the disappointments you've experienced, and we want to sincerely apologize for any inconvenience caused. It was never our intention for such a situation to arise. We greatly value your feedback and assure you that we will take the required measures to prevent any recurrence of such situations in the future, thereby enhancing customer satisfaction.
Team Morerooms
Do not use this place. Completely rip off. No help whatever. Tried to resolve problem with my reservation but customer service ping pong me all over the place. Told to reach out to place where reservation was made. Hotel told me go back and resolve issue with agency where reservation was booked. To end of the day I lost my money.
Reply from Morerooms2024-10-23
Dear Volodymyr,
Greetings from Morerooms !
We deeply regret the disappointments you've experienced, and we want to sincerely apologize for any inconvenience caused. It was never our intention for such a situation to arise, and we take your feedback seriously. Kindly provide us with the booking details (Registered email address) so that we can effectively address your concerns and ensure your satisfaction.
Team Morerooms
Jim parker was great. We had an issue with an typo on the name on reservation which hotel wanted us to run hoops to get resolved. Jim took care of it for us on priority. I would recommend them when booking rooms. I’ll be back!
Reply from Morerooms2024-10-25
Dear Rahul,
We are so happy that you enjoyed your experience with "Jim"
We appreciate the great review and look forward to working with you again soon.
Team Morerooms
Jim Parker was great! I had a problem with the room I booked not being available, he called me, upgraded me at no extra charge and called me back to confirm I had all the documents I needed. He was patient, professional and very helpful!
Reply from Morerooms2024-10-25
Dear Amy,
We are so happy that you enjoyed your experience with "Jim"
We appreciate the great review and look forward to working with you again soon.
Team Morerooms
Horrendous experience. Purchased a 2 night ‘luxury’ stay in Orlando at a premium universal hotel. Paid in advance. Arrived and the hotel room was full of vomit on the carpet and blood stains on the bathroom curtain. Was told by management to contact morerooms as they are the agent. They have offered 25% refund when the room was totally uninhabitable.
I would never use them again. They respond to customer enquiries once a week, normally from a New York number on a Saturday evening. Avoid avoid avoid
Reply from Morerooms2024-10-16
Dear James,
Greetings from Morerooms !
We deeply regret the disappointments you've experienced, and we want to sincerely apologize for any inconvenience caused. It was never our intention for such a situation to arise, and we take your feedback seriously. We have thoroughly investigated your concern and found that it has been addressed. The hotel provided you with a 25% refund of your booking amount as compensation for the inconvenience. Additionally, you utilized your stay, and the hotel confirmed that the second reservation was used without any reported issues.
If you require any additional help, please do not hesitate to contact us at [email protected].
Team Morerooms
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