THEY WILL NOT HELP YOU!
THEY WILL NOT HELP YOU!! I have in the past regrettably recommended friends to Agoda and they had a problem and contacted them and they would not help. I have booked through them numerous times and this is the second time I’m having a problem and they are doing the same thing they did to my friends. They had incorrect information on their website about a hotel and I was trapped staying in an uncomfortable situation and I called them and they asked for supporting documents that I had sent to them numerous times and I keep getting the same response from Agoda that the property is not responding. This is the same lame excuse that they give to everyone that the property is not responding and then they end up closing the case and keeping your money. DO NOT TRUST THEM!! They do not service what they sell. They also overcharged me for the hotel and I sent the official invoice from the hotel to them and every time I send an email, they’re telling me they need supporting documents. Absolutely ridiculous.