No End of Trial Notification. No Invoices. Just $2,500 in Silent $99 Charges.
I signed up for a free trial of ClickMagick in 2023 and unfortunately didn’t realise that after the 14-day trial, I was being billed $99/month, with no notification that the trial had ended, and no monthly invoices or billing reminders at any point. Over two years, I was charged more than $2,500 for a service I never used after the initial sign-up. There were no campaigns, no link tracking, no activity at all. When I finally discovered the charges, ClickMagick refunded only the last two months and stated that no further refund was possible, citing policy. While they were polite in communication, I’m disappointed that a platform charging premium rates doesn’t notify users when a trial converts into a paid plan, nor send basic billing emails. It may be technically within policy, but from a user experience and transparency standpoint, it felt unfair, especially for a service that remained completely unused. If you’re trying ClickMagick, be extremely cautious. Set calendar reminders and check your billing closely, because they won’t.