You're up to your own device
You're up to your own device. From setting up your own self-hosted server, to activation and managing the software. Even though the core of the system works fine, they have alot of bugs which they dont address, but rather offer work-around solutions. If you dont have Python knowledge to implement a script, they wipe their hands clean without support. Not sure why you have to pay if you already self-host and their support is non-existent. One star for very bad support service.