Great free software
Not sure why other users left bad reviews. Rustdesk has been working perfectly fine for me. I like how it's completely free to use with lower latency compared to other remote desktop softwares.
About rustdesk.com
Data updated- Website
- rustdesk.com
- Category
- Media & Publishing
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 5 reviews
- Replies to negative
- 0% (0/4)
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Is rustdesk.com legit?
rustdesk.com (rustdesk.com) has a 2.3 out of 5 rating on OK.one, based on 6 user reviews collected here. It is listed under Media & Publishing and its reputation is poor. 67% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 5 of them were added in the last 12 months. Last updated 2026-10-24.
What people say
It works only 95% of the time, hidden bugs, CCP-owned!
It does work sometimes, but it was adding a device for each of our customers, so we unexpectedly maxed out 2 days after use, despite the claim that you can have 12 technicians with unlimited connections. It was a lot of setup, and there are NO REFUNDS and NO SUPPORT. Our team encountered a variety of small bugs migrating from TeamViewer, and I just figured out that the team behind this is claiming to be from Singapore but is actually China-based (which is a big no-no for a lot of US-based IT).
I have obfuscated this review due to Trustpilots ongoing censorship of reviews.
Nice product, poor customer relations.
The product as a whole appears to be well written. However they are another aggressive take your money and screw you mentality company. Very similar to teamviewer mentality which in my oppinion has no place in the modern landscape. An example would be the web client feature. The USP's indicate you need to pay for the web console as the client is not working on the free version. After purchasing the paid version it then appears that you need to pay approx 500 per year to get the web client feature (it's actually a seperately paid feature which does not appear clearly on the pricing). Upon requesting support / refund for just 5 users, i received a short answer `no refunds`. Im summary, the product appears to be good. However customer relations in my oppinion is very poor hence a low score as a product is nothing without good customer relations.
Awesome Program
Awesome Program. Provides remote access functionality on both Linux and Windows. Love it.
You're up to your own device
You're up to your own device. From setting up your own self-hosted server, to activation and managing the software. Even though the core of the system works fine, they have alot of bugs which they dont address, but rather offer work-around solutions. If you dont have Python knowledge to implement a script, they wipe their hands clean without support. Not sure why you have to pay if you already self-host and their support is non-existent. One star for very bad support service.
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