I had a problem with my Vaultek VE10
I had a problem with my Vaultek VE10. The electronic touch pad for access failed and was no fault of Vaultek. Unfortunately, I accidently left a package which leaked a glue substance into the unit. Customer support informed me that unit was not repairable and that I would be receiving a refurbished unit at no cost. This was wonderful news. Thank you Grace and Vaultek Support Team!!