Misleading Policies and Nonexistent Customer Service
I ordered both non-personalized and personalized items from M Jewelers, expecting them to honor what’s clearly stated on their website: non-personalized items ship within 3–4 business days, ahead of the personalized ones, free of charge. That did not happen. It’s now been 7 business days, and nothing has shipped. No updates. No tracking. No separation of items. Just repeated, unhelpful, copy-paste email responses that don’t actually address anything I ask. Now they’ve simply stopped responding altogether. What’s most frustrating is the complete lack of accountability. If you're going to promote faster shipping for certain items, then follow through—or at the very least communicate. Instead, it feels like once they have your money, you're no longer their concern. This experience comes off as careless at best, and deliberately misleading at worst. I won’t be ordering again—and I wouldn’t recommend M Jewelers to anyone who values honest communication, timely shipping, or basic customer respect.