Customer service 10/10
Customer service 10/10! So, I had an issue when UPS misdelivered my package to the wrong house. The proof of delivery photo was clearly not my house and the people who answered the door at the house that got my package denied it even when I showed the photo. Whatever, people suck. When I reached out to UPS, they directed me to the shipper and wouldn’t assist so I contacted customer service via email and explained what happened, received a response within 24 hours letting me know they would take care of it. The next thing I know, I received an email with the new order number. That all happened on Friday/Saturday. By Monday I had a new tracking number and today is Wednesday and my package arrived today. Long story short, my experience with customer service was as good as it gets. They were fast, communication was great and they resolved my issue no questions asked faster than I expected. Additionally, I ordered 3 items and received 4 so I guess they threw a freebie in! I’ll have to do a product review later 😂