Very Disappointed – Poor Domain Support and Rude Staff
I purchased a 2-year business plan with SITE123, which included a free domain for the first year. I decided to transfer my domain from Wix, but getting help from the domain team took 4–5 days with no updates. It was stressful and frustrating. During the wait, I accidentally registered a similar domain (domain.co.nz instead of domain.com). I contacted the support team immediately and deleted the wrong domain from my system. I just needed confirmation it was also deleted on their end. One helpful technician finally assisted me in connecting the correct domain. But when I asked for a coupon to activate the free domain offer (since I never properly used it), I was told I couldn’t get another one. They said I had “used” my only coupon on the mistaken domain—even though I tried to fix it right away. I reached out multiple times to explain, but every day I got a different support person and had to repeat the story over and over. One staff member named Rami was especially rude. He blamed me and said, “You know what you’ve done to your domain??” — which was completely inappropriate. I feel the support team lacked professionalism, understanding, and consistency. We paid for their service but weren’t treated with respect. I cannot recommend SITE123 based on this experience.