Used battery sold as NEW
Purchased what was advertised as a new replacement battery for our e-bike. Was sent a used battery. Customer service said this verbatim "We do pull batteries from low/no mileage returns or sometimes model samples that we have brought to our offices for photos and test riding". So they might give you a used battery with no disclosure. Not sure this is even legal. Really unfortunate and somewhat ruins the brand image immediately for me - after we'd already spent around $4k for a new bike, then another $800 for a spare battery.