I did not choose to use 9amHealth. Forced. Terrible!!!!
I did not choose to use 9amHealth. My health insurance required me to enroll in order to continue coverage for a medication I have successfully taken under the care of my own physician for well over a year. My biggest concern is not the telehealth model itself. Telehealth can be a valuable option for many people. My concern is being required to leave the physician who knows my medical history and instead work through a separate system for one specific prescription. The transition has been frustrating. I experienced confusion regarding my prescription and pharmacy, received conflicting information from different sources, and spent significant time trying to get answers. While the representatives I spoke with were polite and tried to help, the overall process felt disorganized and created unnecessary stress. More importantly, I don’t believe patients with established physicians should be forced into a single telehealth pathway to maintain insurance coverage. There should be an option for qualified treating physicians to continue managing these medications under the same clinical standards. I hope the process improves for future patients, but based on my experience, this has reduced not improved my confidence in the continuity of my care.