9amHealth specializes in cardiometabolic care, offering a whole-body approach to preventing and treating diabetes, high blood pressure, and high cholesterol and supporting weight loss. We provide personalized care plans, access to medications, and expert guidance to help you live a healthier life every day.Get on-demand access to a team of licensed specialists across all 50 states (+DC), including endocrinologists, physicians, dietitians, and diabetes educators, to support your unique health journey. Complete an online medical questionnaire, and we'll create a personalized care plan that includes:*Unlimited access to a team of specialists. *Prescription medications as needed. *At-home labs and devices. *Expert nutrition and fitness guidance.9amHealth is available to eligible individuals with or without insurance. Learn more by visiting our homepage or through your employee health benefits portal.
Written by the business, not verified by us.9amHealth (9am.health) has a 4.4 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Health & Medical and its reputation is good. 86% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Customer service, App. Last updated 2026-09-04.
Reviewers had a great experience with this company. People frequently mention that the professional staff and coaching team are exceptionally knowledgeable, supportive, and kind, making every interaction feel genuinely personal and encouraging. Consumers also deeply appreciate the convenience of the digital platform, noting that the mobile app is seamless, very easy to use, and helps keep them on track with their wellness goals. However, some customers also noted specific difficulties regarding customer service responsiveness and getting their medication refills delivered on time. A few people mentioned experiencing poor communication, automated responses, and frustrating delays when trying to reach out to the support team for assistance.
Auto-generated from all reviews of this business. For reference only.Gabrielle was the only person who helped me for over 48 hours of messaging and phone calls. She fixed my issue in less than 20 minutes and I didn’t have to do a thing! Gabrielle is so polite and respectful! Please give her some recognition!
Thank you so much for the kind words for Gabi. I will ensure that I pass them along to her and really appreciate you recognizing her.
This service is difficult to deal with it best as they want you to speak with an AI assistant, whose results are questionable and best even when asking to get a case escalated. I have also found that when calling into the 800 number and speaking with someone it seems that there is confusion about previous conversations and we can’t seem to get things handled efficiently. For me, it would be better just to deal with my general practitioner for the medication as he knows my health better than they do.
Thank you for sharing your feedback. We understand how frustrating it can feel when your health plan or medications change. At 9amHealth, licensed clinicians review each member's health history before making care decisions, including prescribing or approving medications. This helps us make sure care is safe and appropriate for each person. We can't review individual situations in a public forum, but we'd like to help. Please reach out to our Care Team at (202) 932-9958 or [email protected] so we can take a closer look at your experience and talk through your options. Your feedback matters to us. We're always working to improve how we support and communicate with the people we serve.
My company Amazon uses 9am Health and 9am Health won't return any of my emails requesting info for the criteria for therapy and I've been disconnected a couple times and that being said the persons I got through to just knew how to read a script and tried to have me get the info from 9am Health from Amazon and or my Blue Cross insurance who instructed me to contact 9am health. The time I have already spent trying to makes trying to use 9am health to expensive to use even through my insurance I work 40 hours a week at Amazon and I've already spent 4 hours this week trying to ask 9am Health for criteria info and have gotten no where at all.
Thank you for sharing your feedback. We understand how frustrating it can feel when your health plan or medications change. At 9amHealth, licensed clinicians review each member's health history before making care decisions, including prescribing or approving medications. This helps us make sure care is safe and appropriate for each person. We can't review individual situations in a public forum, but we'd like to help. Please reach out to our Care Team at (202) 932-9958 or [email protected] so we can take a closer look at your experience and talk through your options. Your feedback matters to us. We're always working to improve how we support and communicate with the people we serve.
I was seeing a real doctor who could take my blood pressure listen to my heart etc. now have been forced into 9 am health for weight loss meds…. Spoke to their doctor for less than 5 minutes then sent my prescription for 1 month of meds not 3 or 4 which is what my Doctor of over 20 years had done. Now time for refill I have jumped through all the hoops and crickets! Stuck with AI Sophie and have been promised a real person 3 times now and nothing! Most horrible experience ever!!!!
Thank you for sharing your feedback. We understand how frustrating it can feel when your health plan or medications change. At 9amHealth, licensed clinicians review each member's health history before making care decisions, including prescribing or approving medications. This helps us make sure care is safe and appropriate for each person. We can't review individual situations in a public forum, but we'd like to help. Please reach out to our Care Team at (202) 932-9958 or [email protected] so we can take a closer look at your experience and talk through your options. Your feedback matters to us. We're always working to improve how we support and communicate with the people we serve.
This entire app is a half built, rushed, outsourced, AI money grab that promises employers reduced costs while rationing out your medication. They become a middleman who cuts out your doctor. They do not fill medication on time. Their customer support is absolutely terrible in the worst ways: automated responses, multiple reps replying with pre-written scripts to find ways to blame you for their failings. It’s endless delays and you can’t get anyone to actually do anything. The service is 100000% unnecessary with “modules” that are the most basic health and nutrition information. You have to jump through hoops each month before they give you your next months dosage and they absolutely do not care at all if you get it on time. Leading to GI issues because dosage falls off and then you get back on it late. It’s dystopian and it’s dangerous. It needs to be stopped immediately.
Thank you for sharing your feedback. We understand how frustrating it can feel when your health plan or medications change. At 9amHealth, licensed clinicians review each member's health history before making care decisions, including prescribing or approving medications. This helps us make sure care is safe and appropriate for each person. We can't review individual situations in a public forum, but we'd like to help. Please reach out to our Care Team at (202) 932-9958 or [email protected] so we can take a closer look at your experience and talk through your options. Your feedback matters to us. We're always working to improve how we support and communicate with the people we serve.
I did not choose to use 9amHealth. My health insurance required me to enroll in order to continue coverage for a medication I have successfully taken under the care of my own physician for well over a year. My biggest concern is not the telehealth model itself. Telehealth can be a valuable option for many people. My concern is being required to leave the physician who knows my medical history and instead work through a separate system for one specific prescription. The transition has been frustrating. I experienced confusion regarding my prescription and pharmacy, received conflicting information from different sources, and spent significant time trying to get answers. While the representatives I spoke with were polite and tried to help, the overall process felt disorganized and created unnecessary stress. More importantly, I don’t believe patients with established physicians should be forced into a single telehealth pathway to maintain insurance coverage. There should be an option for qualified treating physicians to continue managing these medications under the same clinical standards. I hope the process improves for future patients, but based on my experience, this has reduced not improved my confidence in the continuity of my care.
Thank you for sharing your feedback. We understand how frustrating it can feel when your health plan or medications change. At 9amHealth, licensed clinicians review each member's health history before making care decisions, including prescribing or approving medications. This helps us make sure care is safe and appropriate for each person. We can't review individual situations in a public forum, but we'd like to help. Please reach out to our Care Team at (202) 932-9958 or [email protected] so we can take a closer look at your experience and talk through your options. Your feedback matters to us. We're always working to improve how we support and communicate with the people we serve.
I would give them a zero if I could. I joined last Friday of no choice of my own. It was required by my insurance. It has been 3 days of confusion over my prescription and a lot of waiting for chat and a live person to get back with me. My prescription was sent by a doctor I have had zero communication with to a self-pay pharmacy that apparently handles Medicare patients and I’m not even old enough to be on Medicare. The pharmacy keeps texting me saying my prescription is ready to refill, but when I called I was told they didn’t even have my prescription. I did talk to someone at 9am and they claimed they had never heard of the pharmacy that was texting and emailing me. They also said my prescription would be sent to CVS as I requested. I informed them I had not provided a pharmacy because I was not asked for my pharmacy information when I joined. Come to find out my prescription was going to a pharmacy in California and I live in Georgia. The person I spoke with was kind enough to walk me through correcting the pharmacy error. I was also scheduled to receive a vial of medicine with regular syringes rather then the pen I have been taking for the past year and a half. I finally got that straightened out. One of my chat conversations confirmed that a doctor from 9am did indeed sent my prescription to the self-pay pharmacy. That has since been canceled. I’m still waiting to find out why my information has been shared with the wrong pharmacy by a doctor I have never even talked to or communicated with which is very alarming to me. I’m still waiting for someone to explain all these mistakes since my case was supposedly escalated to management last Friday, but no one from management has contacted me. I will have to just wait and see how this all plays out because I have no choice. Your AI generated response is not helpful. I have been on my medication for over a year that my doctor has been monitoring the entire time. You don’t know more about my health and medical needs than my doctors. The whole point of having a primary care physician is to be able to go to one doctor for your needs and they can refer you to specialists as needed. I do not see the need to be forced to deal with strangers for one prescription and so far this has not been a good experience due to all the errors you all have made. SCARY is the word that comes to mind that my health and privacy is now in your hands.
Thank you for sharing your feedback. We understand how frustrating it can feel when your health plan or medications change. At 9amHealth, licensed clinicians review each member's health history before making care decisions, including prescribing or approving medications. This helps us make sure care is safe and appropriate for each person. We can't review individual situations in a public forum, but we'd like to help. Please reach out to our Care Team at (202) 932-9958 or [email protected] so we can take a closer look at your experience and talk through your options. Your feedback matters to us. We're always working to improve how we support and communicate with the people we serve.
Working with this organization has been a nightmare. It is overly generous to say their communication is poor. Its difficult to get in contact with a real human. When you do, they do not respond promptly. And, when they do respond, they will ignore questions, requests, or concerns. Insurance requires ysing 9am Health. In the 2 months since joining, I have not been connected with a medical provider despite numerous requests. This is a major red flag considering that insurance made them my sole provider. Moreover, there are elements of their program that promote disordered eating. (Ex. Taking a picture of your meal to receive feedback from the app.) I have asked what their evidence-based model their program is based on, and it appears there is not one. According to a licensed counselor treating eating disorders, this program promotes punishment and weight loss over healthy lifestyle. They use their program (auto-connected scale, taking pictures of meals, etc) to deny or revoke your prescription, if you don't make consistent or make enough progress.
Thank you for sharing your feedback. We understand how frustrating it can feel when your health plan or medications change. At 9amHealth, licensed clinicians review each member's health history before making care decisions, including prescribing or approving medications. This helps us make sure care is safe and appropriate for each person. We can't review individual situations in a public forum, but we'd like to help. Please reach out to our Care Team at (202) 932-9958 or [email protected] so we can take a closer look at your experience and talk through your options. Your feedback matters to us. We're always working to improve how we support and communicate with the people we serve.
Andrew was very knowledgeable and went through everything step by step and he made sure that I felt comfortable throughout the whole process.
Every month it’s something different. You literally have to jump through 12 hoops to receive the medication your ACTUAL DOCTOR said you need!!!!! Then, they have the nerve to say that being an employee of the state is the reasoning behind their ridiculous requirements. No I’m sure they did not know that people would need to nearly quit working to fulfill the requirements demand by this company! And on top of that the price of said medication went from $25 to $500. The poor people working the phones are extremely nice but literally can’t help with anything!
Thank you for sharing your feedback. We understand how frustrating it can feel when your health plan or medications change. At 9amHealth, licensed clinicians review each member’s health history before making care decisions, including prescribing or approving medications. This helps us make sure care is safe and appropriate for each person. We can’t review individual situations in a public forum, but we’d like to help. Please reach out to our Care Team at (202) 932-9958 or [email protected] so we can take a closer look at your experience and talk through your options. Your feedback matters to us. We’re always working to improve how we support and communicate with the people we serve.
If I could give them 0 stars I would. Please find a PCP to monitor and advise you based on your personal needs. 9am health's cookie cutter approach is negligent to consumers. If your employer sold you out so your glp1 is only covered if you use 9am, advocate for yourself to ensure that you are properly monitored for side effects. 9am health is just collecting data on you that they "share" for financial gain.
Thank you for sharing your feedback. We understand how frustrating it can feel when your health plan or medications change. At 9amHealth, licensed clinicians review each member’s health history before making care decisions, including prescribing or approving medications. This helps us make sure care is safe and appropriate for each person. We can’t review individual situations in a public forum, but we’d like to help. Please reach out to our Care Team at (202) 932-9958 or [email protected] so we can take a closer look at your experience and talk through your options. Your feedback matters to us. We’re always working to improve how we support and communicate with the people we serve.
Your staff are very efficient and knowledgeable. They have been able to answer all my questions. The videos you provide are very informative.
Horrible communication response time. Everything is handled by AI. Even their replies to these reviews is a copy/paste. Edited to add: point made. This response is an AI generated reply; they won't even let a real person reply to negative feedback.
Thank you for sharing your feedback. At 9amHealth, licensed clinicians review each member’s health history before making care decisions, including prescribing or approving medications. This helps us make sure care is safe and appropriate for each person. We can’t review individual situations in a public forum, but we’d like to help. Please reach out to our Care Team at (202) 932-9958 or [email protected] so we can take a closer look at your experience and talk through your options. Your feedback matters to us. We’re always working to improve how we support and communicate with the people we serve.
9AM health is absolutely amazing. They offer all the resources you need to implement long lasting changes for your health and overall wellbeing.
The worst decision the State of Georgia has made was handing its paying SHBP members over to this bottom-feeding company. Instead of creating barriers for every member who legitimately needs their medication, why not hold prescription abusers accountable? We have wasted countless hours waiting on responses, only to be told more information is needed each time. I have now gone THREE weeks without a prescription—even though I have a current prescription with available refills, current labs, and PCP visits. Paying members deserve better than this.
Thank you for sharing your feedback. We understand how frustrating it can feel when your health plan or medications change. At 9amHealth, licensed clinicians review each member’s health history before making care decisions, including prescribing or approving medications. This helps us make sure care is safe and appropriate for each person. We can’t review individual situations in a public forum, but we’d like to help. Please reach out to our Care Team at (202) 932-9958 or [email protected] so we can take a closer look at your experience and talk through your options. Your feedback matters to us. We’re always working to improve how we support and communicate with the people we serve.
It’s the response, it’s always quick and effective
Love the care team and responsiveness. Modules are easy to follow and informative. Scale provided is helpful and a surprise bonus.
I have been with 9am for over a year now and their services is drastically declining. I don’t use their services outside of my refill. The consultations are generic and don’t really work for me, I go to my PCM. But it seems getting my refills have become such a chore. Communication is minimal now that AI has taken over the chats. I am on my second week without my refill. To be fair they don’t have this problem pulling my payments for service.
Thank you for sharing your feedback. At 9amHealth, licensed clinicians review each member’s health history before making care decisions, including prescribing or approving medications. This helps us make sure care is safe and appropriate for each person. We can’t review individual situations in a public forum, but we’d like to help. Please reach out to our Care Team at (202) 932-9958 or [email protected] so we can take a closer look at your experience and talk through your options. Your feedback matters to us. We’re always working to improve how we support and communicate with the people we serve.
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