Designed for scammers
First off, a disclaimer: This is a marketplace site where merchants can create listings and sell items for various games or services. As a result, some users might have positive experiences, while others may not. They have a dispute system to help prevent scams, but its flaws make me wonder if the site is designed for scammers. In my case, I purchased Discord 14x Server Boosts for a month. When I encountered an issue with the product, I opened a ticket, and PlaySwap Support initiated a Dispute for me. Here's the problem: "During the dispute process, if either party [...] does not respond, [PlaySwap Support] will consider that party as losing the dispute and close it accordingly." This essentially allows the merchant to endlessly delay the resolution by repeatedly responding to the dispute after the buyer's messages, until the buyer stops engaging. This happened to me, I presented all the facts and clear evidence, while the merchant repeated the same arguments without providing additional proof. Since I felt my case was already clear, I stopped responding. As a result, the last message in the Dispute came from the merchant, leading to their win. This feels like a strategic scam, but PlaySwap dismissed my follow-up requests and saw no issue with it.