Fantastic customer service
I ordered a controller and a load of accessories from Gadget Hyper and unfortunately the controller had a minor but frustrating fault. I raised a ticket and received a response within 24 hours asking me for a video of the issue. I sent this straight away and within another 24 hours they had responded confirming the engineers had looked at my video and confirmed it was a hardware fault. The same day they shipped me out a replacement controller with no expectation for me to return the faulty unit. I very rarely leave reviews, but their customer service was of such an unprecedented high standard that I thought it should be shared, and it is the least I could do for a company that clearly cares about its customers. A big shout out to Venus who was my excellent and attentive customer service rep though the process.