Dante continues to ignore us...
Ordered 2 kits for myself and my wife in May, 2024. We followed all the steps and were told in June, 2024 our kits were in Quality Control Review and the results could be expected in August, 2024. They last responded to our email in August, 2024 telling us the kits were still in a QC Review. Since then they have ignored all emails. I have received nothing, no communication, information or our WGS data. Side point - the window for disputing through our credit card company is 65 days. The Dante Customer Service(?) responses to our emails stopped after the window closed for disputing the charges. I opened a case though the BBB. Interesting point - Dante is NOT a member of the BBB and ignored their request for information regarding my complaint. Don't waste your money. The headaches are not worth it.