Excellent customer serve experience
I bought the LE model with accessories for my wife as a surprise. She was thrilled to get a Byrna but felt the smaller CL would work better for her. I contacted Byrna expecting this exchange to be complicated as all the CL accessories would also need to be exchanged. I spoke with customer service rep RACHEL who quickly processed the request and was EXTREMELY nice to work with. This experience spoke well for the company and I look forward to a long term relationship with them.