Byrna Technologies

Thank you for your feedback. We're sorry to hear that you were disappointed with your experience. Byrna's return and exchange policy is clearly posted on our website prior to purchase, including the requirement that customers notify us within 14 days if they wish to return or exchange an item. In this case, the request was made well outside of that timeframe. While we understand that you later decided a different color would be a better fit, we must apply the same policies consistently to all customers. Making exceptions on a case-by-case basis would not be fair to those who follow the published return window, and maintaining a consistent policy helps ensure equal treatment for everyone. We want to emphasize that our return policy is not hidden or difficult to find. We make every effort to provide this information clearly so customers can make informed purchasing decisions and understand the available options should they need assistance after delivery. We appreciate your business and are sorry we were unable to accommodate your request under the circumstances. We wish you and your daughter all the best.

Thank you for taking the time to share your feedback. We are sorry to hear that your experience has not met your expectations. One of the features that distinguishes Byrna launchers from many other CO2-powered launchers is our patented pull-pierce technology. Unlike traditional CO2 devices that pierce the cartridge when it is installed, a Byrna launcher does not pierce the CO2 until the trigger is pulled for the first time. This allows customers to keep a CO2 cartridge installed for extended periods while maintaining readiness for its intended use. Once the CO2 cartridge has been pierced and the launcher has been used, the launcher is no longer intended to remain pressurized for long periods of time. As with virtually all CO2-powered devices, the gas will gradually dissipate over time. For that reason, we recommend removing the spent or partially used cartridge after use if the launcher will be stored for an extended period. Leaving any CO2-powered device pressurized for prolonged periods can also place unnecessary stress on seals and internal components. Based on your review, it sounds like your usage pattern involves firing only a few shots at a time and then storing the launcher for days between uses. We understand how that could make replacing CO2 more frequently feel inconvenient. However, Byrna launchers were designed and optimized primarily as personal security devices, where long-term readiness before first use is a key requirement. We appreciate your feedback regarding magazine loading and projectile retention as well. Customer feedback helps us continue improving our products and future designs. Thank you again for sharing your experience and for being a Byrna customer.

Thank you for sharing your feedback. We strongly disagree with the characterization of Byrna as deceptive or unethical and would like to clarify several important facts. At the time of your purchase, the Canadian LE launcher product page accurately depicted and described the product being sold. At no point did the Canadian website advertise, describe, or represent the launcher as a Gen 2 model. The photos, specifications, and product information on the Canadian site corresponded to the launcher customers would receive. While information about the Gen 2 LE launcher was available on Byrna's U.S. website, those products and product offerings were specific to the U.S. market at that time. Customers purchasing from the Canadian website were purchasing from a separate storefront with its own product listings, inventory, regulatory requirements, and product availability. We would also like to address the repeated claim that the Gen 2 LE launcher is more powerful or substantially outperforms the Gen 1 version. This is incorrect. The changes between the Gen 1 and Gen 2 LE launchers were cosmetic and ergonomic in nature. The internal operating system, barrel, trigger assembly, and performance characteristics remained the same. The Gen 1 launcher was not an inferior-performance product. Regarding returns, Byrna's Canadian store clearly discloses that Canadian orders are final sale and are not eligible for return. This policy is available to view before purchase and is applied consistently to all customers. Your request was handled in accordance with those published terms. More recently, the Gen 2 LE launcher became available in Canada after additional requirements specific to the Canadian market were completed. Its later availability in Canada does not change the fact that the product listing at the time of your purchase accurately reflected the launcher being sold. We understand that you would have preferred a different version of the launcher. However, we reject the assertion that there was any deception, bait-and-switch, or misrepresentation. The product delivered matched the product shown and described on the Canadian website at the time the order was placed. We appreciate your business and regret that your experience did not meet your expectations. Response to Update 2: Our previous response was updated to provide additional context after the Gen 2 LE launcher became available on the Canadian website. The update was made to add information, not to change or contradict any facts previously provided. We would also like to reiterate that there was never any effort to "dump old stock." The delay in offering the Gen 2 LE launcher in Canada was due to Canadian-specific compliance and labeling requirements that differ from those in the United States. Once those requirements were satisfied, the Gen 2 version became available for sale in Canada. While we understand that you remain dissatisfied, we respectfully disagree with the claims that Byrna engaged in deception or misrepresentation. The product delivered matched the product that was pictured and described on the Canadian website at the time of purchase, and our responses have consistently reflected those facts.

Thank you for sharing your feedback. We understand how disappointing it can be to purchase a product and later see a promotion become available. While we understand your disappointment, this purchase was completed through an independent dealer well before the promotion was announced. As a result, we were not able to provide a refund or price adjustment related to the later sale. We understand that this outcome was frustrating, and we're sorry that we could not provide the resolution you were hoping for. While we were unable to accommodate the request, we strive to treat every customer with respect, communicate clearly, and apply our policies fairly and consistently. We appreciate your feedback and the opportunity to provide additional context regarding our promotional policies.

Thank you for sharing your feedback. We apologize for any confusion surrounding the promotion. After reviewing your situation, our team was able to honor the advertised sale price and assist you with your order. While we understand the initial confusion was frustrating, we're glad we were able to resolve the issue and provide the promotional pricing you were seeking. We appreciate your business and thank you for giving us the opportunity to assist you.