Byrna's Mission is to provide civilians, law enforcement officers, and security professionals with a safe, reliable, and effective non-lethal alternative to traditional firearms that will allow Byrna's customers to protect and defend themselves, their families, and their communities without the need to resort to deadly force.
Written by the business, not verified by us.Byrna Technologies (byrna.com) has a 4.2 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is good. 78% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 48% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-04.
Reviewers had a great experience with this company. Customers frequently praise the support team for being exceptionally helpful, polite, and responsive when answering various inquiries about products. People deeply appreciate the knowledgeable staff who quickly resolve issues, provide clear directions, and guide buyers through purchases with great care. Some reviewers were not happy with certain product features and reported experiencing quality issues right out of the box. Consumers noted difficulties with stiff triggers, faulty cartridges, and unhelpful customer service responses when attempting returns or exchanges. Others mentioned that some items felt bulky or failed to function properly during initial use, leaving them quite disappointed.
Auto-generated from all reviews of this business. For reference only.The Byrna support personnel, e.g. Rachel McBride, did a great job fielding concerns over shipping problems where an oil reservoir leaked. It’s an imperfect world, and it’s really appreciated when retailers make the effort to partner with consumers – – win-wins are huge for building trust and respect. Thank you!
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