Byrna's Mission is to provide civilians, law enforcement officers, and security professionals with a safe, reliable, and effective non-lethal alternative to traditional firearms that will allow Byrna's customers to protect and defend themselves, their families, and their communities without the need to resort to deadly force.
Written by the business, not verified by us.Byrna Technologies (byrna.com) has a 4.2 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is good. 78% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 48% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-04.
Reviewers had a great experience with this company. Customers frequently praise the support team for being exceptionally helpful, polite, and responsive when answering various inquiries about products. People deeply appreciate the knowledgeable staff who quickly resolve issues, provide clear directions, and guide buyers through purchases with great care. Some reviewers were not happy with certain product features and reported experiencing quality issues right out of the box. Consumers noted difficulties with stiff triggers, faulty cartridges, and unhelpful customer service responses when attempting returns or exchanges. Others mentioned that some items felt bulky or failed to function properly during initial use, leaving them quite disappointed.
Auto-generated from all reviews of this business. For reference only.Yes, it was a great customer experience. Rachel did her due diligence and was very helpful to me. I had lost my prepaid UPS sticker on my emails. She promptly sent me another one. God bless her. I’m getting older and I’m having memory issues Tony.
Had a slight problem with first shots, but Byrna customer service corrected it for me in minutes. The launcher is a little large for my hand which the trigger harder than it needs to be, but I am 5'2and 101 lbs with hands to match. so... Anyway, it is too large for either of my ccw holsters but that is not a serious setback. The sights are working for me and that counts a lot as I have bad eyesight and would rather not shoot a hapless bystander instead of a bad guy. Actually have had no more experience with this device since it came Tuesday, but I think I'm going to enjoy the feeling of being able to carry again. Thanks to Commiefornia I can't get gas balls so will have to try not to kill anyone if I ever have to use it for defense.
Allison Griffith was incredibly informative, made all information easily accessible by using links, and was so patient with all my questions! This company is definitely well run and well-informed about laws state to state.
Rachel was very polite, professional, and knowledgeable about the issue I called about. She clearly explained to me what had caused the issued and offered to send me replacement parts to quickly correct the problem and get us back up and running.
Rachel is awesome. She helped me fix a mistake that I made in my order with no problem. She is very personable and is a wonderful customer service rep. You should give her a raise.
Great product and customer service. Easy to contact with quick response and follow up. Rachel was very helpful getting me the information I needed.
Rachel M. was very pleasant and helpful. I chatted with her on 2 occasions. She gave me the confidence I required to make a sound, intelligent and informed purchase. Thank you Rachel! 😉
Rachel was super! She was the main reason my wife and I did purchase our Cl. She is also a credit to her Boss. She showed me respect. She was very knowledgeable caring positive polite energetic and post post important very sincere!
I bought the LE model with accessories for my wife as a surprise. She was thrilled to get a Byrna but felt the smaller CL would work better for her. I contacted Byrna expecting this exchange to be complicated as all the CL accessories would also need to be exchanged. I spoke with customer service rep RACHEL who quickly processed the request and was EXTREMELY nice to work with. This experience spoke well for the company and I look forward to a long term relationship with them.
Great customer service! Thanks to service rep Allison Griffith, I was able to find information regarding shipping status of my order. My email address had been incorrectly inputed and there was no order showing for me. I had my credit card receipt indicating that payment was made on the order. Allison was about to locate my order and shipping status by the last four digits of the credit used. That was a great relief on my part and I owe it all to Allison and her superb investigative skills and customer service knowledge! Thank you Byrna for hiring excellent employess.
Rachel, who works in customer service for Byrna, took time to discuss the care and maintenance of the new LE I just purchased. She went over the cleaning and oiling of the LE, and she told me what I needed and what I did not need. Thanks again Rachel! By the way, I still nominate Rachel for a pay raise.
I'm an NRA certified instructor and a gun salesman,19 years. I received my Byrna CL a couple days ago. It has a 9X5" card with the instructions, (instr), and a smaller card with the all caps, big word “WARNING!” Warnings with firearms usually list the 4 rules of firearm safety, and advise reading all the instr, etc., so I, ignored that card and followed the instr to operate the Byrna. When I get to installing the CO2 canister, the instr are woefully inadequate. The SMALL picture shows a little black square, gun, canister and magazine. It says use the cap tool built into the magazine base. Looking at the base, I see no tool, I’m wondering what the little black square is. Somehow connected to the mag? I finally figure out that the “tool” on the mag is an allen wrench that fits the canister cover. The instr never mention that. I get the cap off and insert the canister, but it doesn’t seem to go in all the way. The instr say to screw the cap back on stopping when there’s resistance, then tightening it 1/4 of a turn. Doing that, the cap is not fully seated. I go over the instr card, front and back, look through the gun case for, a complete instr booklet, but no. I look at the “WARNING!” card and IT has the instr for installing the canister. You must firmly press it in. REALLY BYRNA? Vital instr in a separate place? In chat I find the card is instructions for all models, the “WARNING!” card only comes with the CL. Come on Byrna, can’t you just ONE CARD for all launchers to avoid confusion? The mag loading instr are the same as for any other pistol. Next, it tells you to, “Make sure the breech indicator is down and the breech is empty." Picture for that instruction shows the black top of the gun with small red circle on the top. That spot is a opening with a weird thing in it, there’s no telling if that’s the breech indicator or if it’s up or down. These great instructions don’t tell you ANYTHING about how to check if the breech is empty. Chat to learn that. The “WARNING!” card had a second instr, shoot it 30 times then, “Run one oil canister through the system.” Well, I could NOT find any oil canister. Chat. I find out that the launcher doesn’t come with that, it comes with the purchase of 10 extra canisters. It seems that a VITAL item like that for maintenance would COME WITH launcher! I look in the box of extra canisters and find one that has, in FAINT PRINT “OIL.” It would be VERY easy to use that one when you didn’t mean to! THAT canister should be marked BOLDLY! The instr give NO indication of how long the CO2 canister will last or how to know when to replace it. The instr don’t say once you pull the trigger the first time, the canister will bleed off in a day or so. GREAT! I use it once, and think I’m still good. THAT would turn out to be a BIG problem if in a week or month need to use it again -- well you know what they say, The loudest sound in a gunfight is click! MOST IMPORTANT of all, Byrna should ABSOLUTELY include the 4 fundamental rules of firearm safety. (The do include #3, in small print.) The rules would apply to a Byrna just as much as to any other gun! I got an email asking me to leave a review, and had a link to do so. Clicking that link, does NOT take you to where you can leave a review! It’s just reviews from others. CHAT. I ask about that and get a person who answers my question like this, “...we would love if you could leave us a testimonial on our Trustpilot page. This really HELPS ME OUT PERSONALLY when it comes time for my yearly performance review." [emphasis mine] Doesn't that sound like I’m leaving a review FOR HER? BYRNA! You REALLY NEED to include MUCH better instruction, with better pictures. A wise saying goes, “Don’t say things so people can understand you, say them so they can’t help but understand you.” AND INCLUDE THE FIREARM SAFETY RULES! P.S. I’m the guy who got Sean Hannity to stop using the ridiculous phrase, “Less lethal.” Look, weapons are either lethal or they’re not, there’s no in-between.
Ordering from Byrna was easy, the product is great, and the support was exceptional. Samanta on the support team was extremely responsive and very helpful and was an example of what great CS should be.
I have never had even the slightest problem working with the company and customer service. Samanta was great as always. She knows the products and procedures and gives prompt and courteous answers right away.
I like the way the device operates, but it's EXTEREMELY difficult to change the CO2 charger. The screw-in plug doesn't have a good way to hold, which means it's cumbersome to remove and cumbersome to replace. In fact, when I tried replacing a cartridge I ended up wasting the cartridge because the screw cover was loose. My thumb was sore with all the work. So this device gives a false sense of security because reloading in a pinch becomes dangerous
Hi Dennis, Thanks so much for sharing your feedback—we're glad to hear you appreciate how the device operates overall. We’re sorry to hear about the challenges with replacing the CO2 cartridge, and we want to help clarify an important feature that might make the process smoother. There’s a built-in tool cleverly housed in the baseplate of the magazine specifically designed to help remove and tighten the CO2 cap securely. It’s there to ensure hassle-free cartridge changes without needing to rely on finger strength alone. We understand how frustrating it can be when something seems more difficult than expected, especially in high-pressure moments, and we're here to help make things easier. We’d love to invite you to take another look at the quick start guide that came with your launcher or check out the owners manual instructions online on the "Product Documents" tab on the footer of the website. Of course, feel free to reach out to our support team if you need help locating or using the tool—we’re always happy to assist. Thanks again for your honest review. Your experience helps us improve and better support all our users.
Fantastic customer service. Had a small problem with my Byrna target and they immediately responded and sent me a replacement. Outstanding service. This company is incredible.
The fast and unique service provided
I would not recommend this launcher (CL) nor the Pepper Projectiles. The Pepper Projectiles bounce off the target and only break when they hit the ground.
Rachel was able to give me the assistance that I was looking for. She was courteous and polite and gave me all of the information to help me with my installation. This is the reason why I have recommended friends and family to Byrna. They have the best quality of service and this is what separates them from the rest....Thank you so much!!!
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