Byrna's Mission is to provide civilians, law enforcement officers, and security professionals with a safe, reliable, and effective non-lethal alternative to traditional firearms that will allow Byrna's customers to protect and defend themselves, their families, and their communities without the need to resort to deadly force.
Written by the business, not verified by us.Byrna Technologies (byrna.com) has a 4.2 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is good. 78% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 48% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-04.
Reviewers had a great experience with this company. Customers frequently praise the support team for being exceptionally helpful, polite, and responsive when answering various inquiries about products. People deeply appreciate the knowledgeable staff who quickly resolve issues, provide clear directions, and guide buyers through purchases with great care. Some reviewers were not happy with certain product features and reported experiencing quality issues right out of the box. Consumers noted difficulties with stiff triggers, faulty cartridges, and unhelpful customer service responses when attempting returns or exchanges. Others mentioned that some items felt bulky or failed to function properly during initial use, leaving them quite disappointed.
Auto-generated from all reviews of this business. For reference only.The help I received from Megan was outstanding! I received a bottle of the max defense projectiles that contained loose powder in it. Rather than assuming it was inert material, I reached out, sent a picture of it and got confirmation that it was the chemical agent that is used. Megan is getting a replacement sent to me. She was very helpful!
Megan was patient and attentive, knowledgeable you are fortunate to have a lovely person treasure that!!!
Allison has a really nice phone personality & voice making the customer feel relaxed and treated with concern and care. I wish ever customer care person that I deal with had the same attitude and care that Allison displayed during our conversation and she resulted in getting me to spend over $2500 in my new order. Allison is a keeper!
What started as a horrible conversation ended up turning into a positive experience. Megan took me through all the steps I needed in order to get the proper holster. At first, it wasn’t working out so well and then when I told her what I was looking for she was spot on thank you Megan.
Over all it was a learning experience, especially the legal mumbo jumbo that comes along with it. I have always wanted to learn how to handle a gun, but never applied for a LTC. This was a great option to start the ball rolling. I have the SD launcher. It packs a good punch, but it's bulky, and heavy. The trigger pull is to long as well. From a self defense stand point, I think its good for home protection, or in your car. But not for concealed carry, it's hard to control.
This company does great things. Their customer service is outstanding especially Allison, like the others, is an extremely valuable employee to the company. Their products are first rate and top qualitry and they stand behind their products. You cannot go wrong if you want a product that they make.
Very helpful
The company is nothing short of professional I made a inquiry and there response was timely and the staff very helpful I would definitely recommending the staff are very professional I will purchase again cause there prices are are very reasonable
Meghan R. answered all my questions. Much appreciated.
Dealing with Byrna has been smooth and easy. I had a problem with my launcher and the fixed it quickly and shipped it back also quickly. In a world where it can be difficult to business especially after the sale, Byrna is one company that stands by their products, they resolve issues quickly, addresses problems and solves them efficiently.
Sam was nothing short of phenomenal; first that she reached out to me to fix an order issue was to begin with a big surprise. I live abroad working for the military and getting in touch with me is difficult. Then when one combines her friendly and professional communication skills with her knowledge and command of the skills necessary to correct the problem and the efficiency with which she accomplished that made the entire experience a pleasure. Sam is an outstanding member of your organization and has made my purchase of your company‘a products possible.
Spoke with Allison about my new purchase with some specific questions on the product and use. She was excellent!
Company rep listened to what I needed, explained clearly what I needed to do and once I completed what I had to do she got it done within 24 hours. Great experience, company so far has been really good to deal with and very responsive to needs. Really feels good to deal with this caliber rep and company.
Will H was very kind & quick to help! Great customer service and great business
Decided to try the gun so to make sure it would work. First shot the ball rolled out of the barrel as did the 5th shot, with only 2 firing as they should and one with power enough that it wouldn't hurt a fly. I'm going to check the 2 other Byrma guns that I have had for a few months to see how they work. I should be able to pull them out with a new unbroken Co2 cannister, and the first shot being as strong as using an already broken cannister? I'm very disappointed with this new Byrma. If I had to use it in an emergency, I would be dead! Tried to return the defective one today, which didn't work right out of the box. Thus, fed up with Byrna as the weapons are unreliable for defense. Even though the out-of-the-box weapon was only shot once and in that it did not work I can't return for a refund. My Update: However, the various potential points of failure and operational limitations mean that many experts advise against relying on them as a primary defense in a life-threatening situation.
Purchased Byrna with bad CO2 cartridges. Contacted Byrna and was informed no shelf life to cartridges and cannot leak out prior to puncture. I got news for them I have a whole carton of FAILED CO2 cartridges and thought the problem was with the gun. Thankfully it was the CO2 cartridges as the 2nd box works fine. BOY AM I GLAD I DIDN'T NEED TO USE THIS FOR PERSONAL PROTECTION. Great idea HORRIBLE customer service. There needs to be a way to identify full cartridges so you don't install a dead one when you really need it
I initially ordered a Mission 4 launcher. Unfortunately I came to find out that the launcher was out of stock and there was no expected date of restock. I requested a refund and after reviewing the return/refund policy with customer service, I was quickly refunded. I then used the funds to purchase a TCR - which was in stock - and received it sooner than projected. I was impressed with the quality of that launcher and I appreciate the peace of mind it gives me for my safety. I appreciate how quickly customer service has responded to inquiries and worked through issues. I would definitely work with Byrna in the future and will keep an eye on their products.
The auto response system worked great. I needed to speak with a representative and it connected me quickly. The representative was very knowledgeable and friendly. My question was answered. Overall it was very helpful experience.
Well I bought my byrna cl and I have sent it back going on three times within two months because the co2 keeps blowing up in the gun.
Called customer service with some questions and a real live person actually spoke with me. I believe her name is Rachel. Very knowledgeable and courteous, a real pleasure to talk with.
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