Byrna's Mission is to provide civilians, law enforcement officers, and security professionals with a safe, reliable, and effective non-lethal alternative to traditional firearms that will allow Byrna's customers to protect and defend themselves, their families, and their communities without the need to resort to deadly force.
Written by the business, not verified by us.Byrna Technologies (byrna.com) has a 4.2 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is good. 78% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 48% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-04.
Reviewers had a great experience with this company. Customers frequently praise the support team for being exceptionally helpful, polite, and responsive when answering various inquiries about products. People deeply appreciate the knowledgeable staff who quickly resolve issues, provide clear directions, and guide buyers through purchases with great care. Some reviewers were not happy with certain product features and reported experiencing quality issues right out of the box. Consumers noted difficulties with stiff triggers, faulty cartridges, and unhelpful customer service responses when attempting returns or exchanges. Others mentioned that some items felt bulky or failed to function properly during initial use, leaving them quite disappointed.
Auto-generated from all reviews of this business. For reference only.Maria did an excellent job of educating me on the particulars about the Byrna launchers and accessories. We were able to pick back up after a phone line drop All a very positive experience. Keep up the exceptional work!
I have had several contacts with customer support. the most recent were with Maria D. She was very helpful and would not leave me until my issues were addressed.
I think that Byrna makes a great product. I wish that their prices were somewhat better, but what is it worth to protect your family? I live in Canada, where it is pretty much illegal to protect yourself but as you all say in the U.S. 'I would rather put my fate in the hands of 12 than be carried by 6.' As the world moves further and further from the truth and society begins to unravel, I think it is more important now than ever to have an effective way to keep yourself and your family safe. I never want to be the one who laments "I could have done more." Thank you, Byrna, for a great product and great service. God Bless.
Please let me know if Rachel received this feedback message...I'm not that computer savvy...First of all , I am very pleased with the Byrna organization,it's product line and your customer service. I purchased the Byrna L.E.this past July and of course I had 43,000 Questions. I have spoken to customer service numerous times and all were helpful. No disrespect to others but I found Rachel to be THE BEST ! She was very patient, never in a hurry and answered all my MANY questions with concise clarity. She spoke with such clear confidence , it was apparent to me that she has had a lot of experience with your weaponry. HER confidence gave ME the confidence that I was getting appropriate and accurate advise. It is my contention that Rachel is a GREAT asset to your company. I fully expect that she would THRIVE in any position within your organization . Thank you all for this incredible invention. And THANK YOU RACHEL !! God Bless You All p.s. I can't remember the exact dates I spoke with Rachel
Rachel responded to my questions quickly and with accurate information that was very helpful for my transaction to be correctly processed.
It took me just a few minutes, maybe 2, to get a real person on the phone, his name was Troy,I was surprised! Troy sounded very professional and knowledgeable right off the bat. I explained my issue and it took Troy 30 seconds, or less,to have several links to me so I could find what I was looking. Also I had an issue with one of the clips for my Byrna, I sent him pic's and problem solved! GREAT JOB TROY!! 1
Rachel M was the ideal customer service rep. She was prompt to reply in every contact I made with her, and she kept up with my situation over at least two or three weeks. Her emails were clear, concise and fair-minded as she provided everything I needed as a customer while also protecting the legitimate interests of her employer to verify my concerns. Moreover the tone of her emails was always upbeat and encouraging without being trite or dismissive. Rachel M was the ideal face of Byrna. More than deserving a raise, she should be promoted to have a place of influence to train other customer service reps in the skills she makes look so effortless in her work. My name is Michael Russo, I'm a repeat Byrna customer, and I stand behind my review.
I’m a single mom who now lives in a remote area after living in Manhattan. I’ve always felt like a sitting duck with absolutely no way to protect me or my kids. I procrastinated placing a Byrna order even though I really wanted one for 6 months because I was so afraid of sounding stupid with all my questions even after thoroughly reading through the informative Byrna website. Yesterday I called Byrna and got the lovely and informed Rachel who patiently answered all my questions, listened to my needs and fears and helped me choose. You guys are the best. And Byrna is the healthiest non-addicting sleep aide ever.
Our son gave me as a gift the Byrna LE. Last night we had an intruder enter our yard and proceed to our front door. I stepped out of the house and gave him a warning not to proceed any farther. The warning worked, he left the property without any other altercations. The police arrived shortly after.
Rachel in the customer service department is the kind of person who makes a customer feel that he is not a number but an individual who matters. She is a tremendous asset to Byrna. In fact, she’s the kind of employee Byrna can’t survive without. In short, I had experienced several issues with my original order and was finding the customer service department lacking in its responses until I found Rachel who immediately took charge of my situation and began to solve the issues for me. We are still working on ironing out the details but her professional and direct approach gives me hope that we will get to a mutually agreed solution.
I had a few questions about the CL I purchased. E-mailed Customer Support and got an answer within the suggested time frame. Also gave me answer that made me feel better about my purchase. I am completely satisfied with Byrna's Custom Service.
I have the byrna le and the mission 4 they are very easy to use have a good weight to them had them for 4 years had a issue with the le but got fixed within 2 weeks would recommend
The response time and information I received after I sent an inquiry about BYRNA projectiles was quick to the point. Thank you very much!
Buyer beware. Bought the Compact Launcher during Overland Expo Mountain West. Pretty expensive but I was okay with that. During the purchase I asked if there was a show special and the guy, who was not the friendliest, threw in some additional projectiles and added their CO2 Cartridges to the pile. No asking if I wanted them or if I was okay with the additional cost, so of course I thought that was the "show special" that I had asked about. Of course the receipt was online so I didn't actually see that I was charged $85 for those extras that I thought were show special "sweetenrs". Wrong!!
The ordering, delivery, etc., went very well. When I received my Byrna in the mail, I got it loaded and ready to use in just a few short, easy steps. When I show it to my friends they all rush to the website to check it out. This is a great tool! As soon as I can talk my wife into one…I’m buying another one!
Byrna not only makes fantastic products, but their customer service has been bar-none. Both times I've talked to a Rep they were both knowledgeable and friendly. No himhawimg about prices or anything. Reached out inquiring about a repair and they had a figure for me instantly. I highly recommend their products, especially the LE model with Kinetic rounds. I am someone who has led a rough life, and knowing I have a Byrna at my side to keep me safe, without having to ruin or take someone's life gives me piece of mind. Also just an all around great training tool. Pick up one of their Less Than Lethals. I promise you won't regret it.
I can't brag enough about my experience with Byrna.com website/chat. I placed my 1st order (midday) and received it the very next day. I am not kidding it was extremely fast and easy service. Then, I went back placed an order for the actual holder for it but a couple hours later I realized I ordered the incorrect one. I initiated a chat session to check into this issue with my questions. The agent not only helped me order the correct one but also answered every question that I had patiently, while helping me to get the correct accessories to the exact Byrna we ordered, also reminded me to order the other items that was on my previous order, WITHOUT pressure, while also helping to get my previous order for the incorrect items returned/refunded. We will definitely be using this company again and again. However, I must admit that it is unfortunate we feel the need to have to revert to this type of protection for our family, it is just how the world has become today! We are totally grateful that they are there!
I’m 69 years old and was widowed 1.5 years ago. I live alone is a somewhat rural area. My husband had a CCW, and with him gone, I felt insecure at night. He had put me through a firearm safety course, but honestly I don’t remember a lot of it. I was concerned that in the event of a break-in, I may hesitate to use lethal force to protect myself. I KNOW I would not hesitate with a Byrna. It’s also useful against wildlife (we have some aggressive coyotes out here.) I’m now considering buying the Byrna CL to carry with me.
I call BYRNA the a couple days ago and had the pleasure of speaking to a Rachel M. to order .68 cal. projectiles 95 count, 10 CO2 cartridges and a holster. Rachel was an absolute sweetheart, very professional, courteous and extremely knowledgeable in all aspects, great customer service as always. I can not imagine a more sincere and dedicated representative than she. Thank you so very much Rachel for the best of service. My order from Rachel M. is out for delivery via UPS already, that is service with a smile. With Sincere Appreciation Always! Glenn E. Harvey, Warminster, PA
Very responsive customer service. I had received a discount code in the mail and it had expired. I sent a quick note asking if I might be able to get another and Allison responded quickly (and was super friendly). Looking forward to receiving the launcher I just ordered!
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