Greyson kept me from running away, and made the sale.
Greyson was very helpful and got me the fare that Kayak originally said Ovago would give me. But before starting the chat with Greyson, the first price that showed up on the Ovago page was $524.61, $70 more than KAYAK said you'd charge. The offer to chat for a possible discount brought Greyson into the picture, and he offered me $494.61, $30 less than Ovago's page, but still $40 more than KAYAK quoted. I said so, and was about to buy it through KAYAK. Greyson asked for a bit of time and said his team helped him find the fare I expected. I'm not sure what to make of Ovago originally trying to charge me that extra $70. So I'm not sure about Ovago, but Greyson came through for me...and you, because I finally booked with you. I wasn't expecting to be asked to tip (I'm not a frequent flyer), but despite the surprise, I gave him $8, the difference between this fare and what I would have paid KAYAK. [edit: 4 stars instead of 5 because Ovago didn't offer the fare they were supposed to, and I had to jump through the extra hoop of a chat session.]