RARE-truly CUSTOMER is IMPORTANT
I was trying to find my first Electric Bike to buy. I love to ride a bike, but I physically had not been able to for at least two years. Due to 2 back surgeries and then a hip replacement. It was hard for me to realize what kind of EBike I would be able to ride. I finally chose one, but I fell trying to ride it. One of the reasons I went with SIXTHREEZERO, was due to their return policy. After getting great customer service from Cora(a team member), I was able to return my bike and choose one that I thought would be better for me. It wasn’t. I hated to have to return again, but I couldn’t ride it. Once again, the customer service that I received was amazing. I felt like they understood my situation and they went above and beyond to help me get the right bike for me. I didn’t think that business’s, who truly care about their customers, existed anymore. I have always believed that genuine customer service is so important. However, I haven’t seen it much anymore. So the experience that I have had with SIXTHREEZERO, is SO RARE and I am still amazed at how much they made me feel important and took care of me. They have set their standards high for their customers.