On May 21St 2025 we signed a contract…
On May 21St 2025 we signed a contract with Smart Carship to transport my wife’s car and my boat from California to Mississippi for $1350. The day they were supposed to get picked up they called and said they couldn’t do it for that price and wanted an additional $2 per mile x 2000 miles to haul the boat. I refused to pay and they said the driver that they had arranged to haul the boat and car wasn’t available again until July 20th. I called them on the 18th to confirm and they said someone would call me on the 21st. I had to call them and leave messages three times on the 21st and when they finally called me back the dispatcher told me that a driver would be at my house to pick up the car only for an additional $1000 charge. I once again refused to pay extra and the dispatcher Adam promised they would pick up the car and the boat on the 24th. Thursday the 24th I started calling and leaving messages around noon and a dispatcher name Nick finally called me back and said once again that they were sending a driver to pick up the car only and that it was going to cost an additional $1000. I had enough and canceled the contract and asked for my $300 deposit back and they refused. They also told me that they were going to charge my credit card an additional $200 for cancellation fee. I immediately called my credit card company and filed a dispute on the charges and had to cancel the card to keep them from continuing to charge additional fees. I have filed a complaint with the BBB. Do not use this company, they are a broker and they will lowball you on the quote and then the day of service try to increase the amount.