Horrendous customer service - quality issue no refund
Horrendous customer service. I had ordered 3 bridesmaid dresses (customs sized) , of which 1 had a defective zip. Submitted the refund form on their website with photos - no reply. Emailed them directly and got a response “ We are sorry to learn that our product doesn't meet your expectations. However, we carefully made the item according to your requirements. Also we highly suggest you can apply a tiny amount of lubricant—like Vaseline or olive oil to make it smooth or if necessary, you can consult local seamstress to fix the zipper directly. Given the uniqueness of and the cost of a personalized product, we have had your agreement that personalized items cannot be returned (quality issue is exempted) before you place the order. Here are more details:” Clearly it is defective , that is why I asked for a refund. We have tried the suggestions and the zip won’t even budge a bit. Honestly will never order from this site again.