Zero guarantee, Zero Customer Service
Ordered a pair of glasses using the same script as my optician and Warby Parker. The Jollynova pair does not match the glasses from those scripts and is unusable to me. Customer service told me that my script was wrong, go get a new script and they would give me a 3% discount on a new pair. They did show me a pair of glasses being calibrated on a machine next to an Rx in chinese script that I assume is proof that the glasses arent the problem?