Great service by Iris
We bought an HooverAir on the website. When we tried the Hoover it did'nt work. It wouldn't connect. The app couldn't find the Hoover. We've contacted the Aftersales support. Iris was very kind and patience. She gave us some possible solutions. Unfortunatly they didn't work out. Then Iris suggested that we could return the Hoover and they would take a look at it. Ofcourse without shipping costs. So we did. And they found out what is was. Something quite simple. A wrong SD card. They sent the Hoover back. And the Hoover now works well. So thank you so much Iris! Greetings Coen(and my wife Tanina) from the Netherlands